"I wish I could have seen a picture or the art of the design I ordered."
"Looking for trade show freestanding banners -- this was an easy, inexpensive option. Wish I knew free shipping was so slow, though. Had to upgrade shipping to meet deadline."
“Thank you for your feedback! We appreciate your business! ”
"at the end I got a notification to give my email address for a discount code... then it bumped me back a few steps before the credit card information section. Made me a little nervous, hopefully it wasn't a phishing scam from an outside malicious source.
anyways, look forward to your product arriving "
“Thank you for providing us with this information. I can assure you this is not a phishing scam from an outside source. I checked the order and see it has processed successfully with the discount applied. We appreciate your business and thank you for ordering with us. ”
"Very fast process and clean and nice website. "
“Thank you for your feedback! We appreciate your business! ”
"uploaded my own file. Can't wait for my delivery....I have a book signing soon!"
“Thank you for your feedback! We appreciate your business! ”
"Coupon would not work that I had from Groupon, Hoping I am not overcharged."
“I am truly sorry the Groupon code could not be applied at the time you placed the order. We have added the code for you. We appreciate you placing your order with us and value your business. ”
"seamless to order and lots of delivery options."
“Thank you for your feedback! We appreciate your business! ”
"This is an easy website to use and design a table runner. The only issue I had was I could not upload my tif file."
“Thank you for your review. We appreciate your business. ”
"24 hour phone is far from that....no one answers the phone. Chat is almost as bad but after forever they finally responded. My coupon code was denied as invalid. I just wanted to place my order online quickly before work. It took over 30 minutes."
“Thank you for your review. During high season this can be a challenge and we most certainly will look into this matter. It is not okay to be on hold for an extended period and we thank you for completing the ordering process. We value your business.”
"We loved the last banner so much, we just ordered another (bigger) one!"
“I am happy you loved you last banner and appreciate you placing another ordered with us. Thank you for your business! ”
"They give very good service and higly reliable."
“Thank you for your feedback! We appreciate your business! ”
"first time using the site - easy to use"
“Thank you for your feedback! We appreciate your business! ”
"Quality product
was on hold forever and was never able to talk to a customer service rep"
“It is never okay to be on hold for a long time and never receive the assistance requested. I am truly sorry this happened. I do hope you were able to complete your order and have received the information you were after. We do value your business and appreciate you ordering with us. ”
"Worst company ever! Dishonest practices and incompetent shipping department. I was guaranteed delivery of a custom designed banner for a clients wedding day on the 20th and didn't receive my order till the next day. They stated several times I was guaranteed delivery by the 20th. Then the night of the 20th I called freaking out and they guaranteed me delivery by 9am the following day. Then they changed it to 10am by the time we got off the phone. Imagine how stressful it was when at 10am it still didn't arrive I looked up tracking again and it stated not till 12pm!! I called UPS right away and they informed me that they didn't even generate the billing information for shipping to take place until the night of the 20th! I didn't get it until AFTER i already had to leave for the wedding this backdrop was for! I had to refund the client several hundreds of dollars because of them and they can bet that I am super super angry. They completely dropped the ball here and cost me hundreds! I am furious and will be contacting my attorney to recover my losses and leaving their company a VERY detailed reviews everywhere I can. Their staff was dishonest with me and cannot believe this actually happened. Their company ruined the live photo booth event for my clients wedding day. When I contacted them again to let them know how furious I was they tried to blame me and lie and say i never uploaded the files. BS!!!! I uploaded so many freaking times. They even verified on the phone when i called on the 18th that they did have the files but that they weren't sure they were mine because I didn't put my middle name in the upload area. Just my first name, last name, and email. Apparently that wasn't enough information to know that those files I uploaded over a dozen times were for my order. Even though my name and email address are in my file. Incompetent company who has caused me to now have a bad review coming my way for my wedding services. You can bet I would give them less than 1 star if I could."
“Dear Casey,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint. They got back to us saying that due to delay from our third-party solution providing team on the file that was to be received due to which there was a delay. So we've refunded you the amount in full as well. It would reflect your account within next 24hrs.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Thank you
Bannerbuzz”
"Quick, easy to design on line and quick turnaround and reasonable shipping."
“Thank you for your feedback! We appreciate your business! ”
A rep from Banner Buzz, bannerbuzz, has responded:
“Hello and thank you for your review. I can understand wanting to see the design image while ordering and I apologize this was not an option when you placed your order. We offer the option to review the design post order and I am sure your final print will be exceptional. We value your business and thank you for ordering with us. ”