"Don't ever order from these clowns. Placed an order for a banner. They contact me stating they can't make it, so I ask for a refund. Bunch of jerks on the phone and still waiting for my money. LOSERS!!"
"I will never order from this company again. While they provide a good quality product (based on previous orders), their customer service is awful.
1) I chatted with someone on the website to ask if there were any other options besides the OUTRAGEOUS $30+ shipping on a single tiny banner and they said no. A simple google search later revealed a promo code for $9.99 flat shipping ON THEIR OWN WEBSITE!! So there WAS another option that THEY provide, but I was denied during my questioning.
2) I tried uploading my image and it was too low resolution so I paid a 3rd party to create a high res version and it turned out too big! The customer service chat provided me with an upload link and then gave me incorrect instructions on how to place the order. ... which delayed the entire process by a few days.
3) After speaking on the phone with the art department to confirm they received everything they needed, I got a proof days later that needed alterations. I replied with the changes and even provided an example of how I wanted it to be. They emailed me 2 days later with a new proof that was EXACTLY THE SAME as the original. I replied stating this was the case and the next communication I got was saying my banner had been shipped. Mind you, I have yet to approve a proof.
4) After receiving the shipment email, I contact customer support via website chat and they were, as usual, less than helpful. I was sent 2 pictures (their proof and my example image) and was told they were exactly the same... when they were clearly different. (Thank goodness these people don't run the art department). I was then brushed off and told to call the art department directly. .. because apparently my time is less valuable than theirs and it's my responsibility to take care of their mistakes. "
"Called to place and order, the initial guy i spoke to was in a hurry to get me off the phone. I needed help with ordering a step and repeat for my Wife's upcoming birthday. Lucky i called back after placing an order and was told that i needed help with designing the step and repeat. Design dpt got on the phone and without primary concern was about if i was willing to pay now for a design help. I just cancelled the order and would be happy for a refund. "
"This is our 5th season ordering banners for our seniors from Bannersonthecheap. They are perfect every time. The kids love them. They look great hanging at our pool and then are always prominently displayed at the seniors graduation parties"
"I have always been impressed with the service we receive. The banners always look excellent and are received quickly once the order has been place. "
"Art department was helpful.
The banner is good quality but the shipping cost more than the banner"
"I ordered 6 small banners that needed to be an exact size, with no hems or grommets. What I got was 5 banners with white around the edges, and 1 banner missing. It turns out that while every other company lets you buy banners with no hems or grommets, this company won't cut it to size unless you pay for one of these "finishes". So I had to manually cut all of them. I contacted support to report the missing banner and displeasure with the product itself. Their chat wasnt available at 11am pacific on a weekday, and it took almost 2 days to get a response via email. They asked me to send pictures, which I did within minutes of the email, and 2 days later they asked what I wanted to do about it... they offered to reprint the banners at a "reduced price". they asked "how I want to proceed" with regard to the missing banner... duh - you didnt send the banner. I want you to send it! So, we're now 4 days after I first reported the issues (and 10 days since placing the order) and still have yet to find out if when they plan on sending the missing banner. and do I really want to pay this company more money to re-print banners they didnt do to my satisfaction to begin with??? This is the last time Ill work with this company... I tried to save a few dollars over my usual printers - big mistake! work with people who know customer service - not this company!"
"Great price, looks fabulous and shipped fast!"
"I have checked all over my area for a 4x8 banner pricing for our Holiday sale. Everyone was well over 150 just to have the banner made. without a rush order, I would not received my banner until 12/10 at the earliest and needed it by no later than 12/6. Then I came across BannersOnTheCheap.com and to my surprise, They could make my banner and have it to me by 12/5. They kept me informed of the status of my banner. My banner arrived on 12/3. I ordered the banner for the Company I work for. The co. owner and myself are very Happy and impressed with the quality of work and speediness of the Co. We paid less than $60 for a 4'x8' Holiday(custom) Banner.
I personally recommend them and I will use them Personally for my business."
"i paid an extra $100 for two day delivery and the friggin banner didnt show up!
this company ****, bottom line."
"I ordered banners for our nursery two years ago. They have been on the fence since we received them. The color is not fading, they still look bright and fresh. "
"My fabric sign is beautiful and exactly what I ordered except for the stitching on the top and bottom. The stitching is too tight and is causing the sign to bunch and wrinkle. When I hang it on my table it is unreadable. "
"Easy to design and order, GREAT price, quick delivery and looked great! Thank you!"
"Great Banner and Fast turn around time! Thank you!"
"I have ordered twice from here and am currently designing another banner. This is the absolute best place to get banners. Best prices, superior quality, easy design your own, quick processing & shipping! I have one hanging on the exterior wall of my salon, it's been there 2 years and looks as great as the day I put it up! Can't wait to get my new one. "