"Easy purchase, quick shipping, and products arrived exactly as expected. One of the items was on backorder, but I immediately received a call from a sales agent explaining the situation and giving me an updated delivery date. It ended up arriving before the expected date anyway!"
"Fast prompt service along with a great product!"
"We purchased a couple of ticket printers from BarCode Giant, and they were very helpful throughout the entire process. Mark was extremely helpful and knowledgeable during my online shopping experience (their live chat is actually useful! that almost never happens) and when UPS got creative with our delivery Michael immediately stepped in to get it sorted out. Great prices, great service, what more could you want?"
"Product was not what I ordered. Tried to return but had horrible customer service. Will never shop here again. Told all of my friends about horrible service and encouraged them to NEVER shop here."
"I was not going to write on this subject. But, receiving a "Tell us how we did email" triggered this response. Barcode Giant did horrible and failed miserably. I ordered a pack of 50 proximity cards. The information regarding the format, setup, card range, etc. was given over the phone to the sales rep. When I received the cards, everything about them was wrong. When I requested new cards, I received the exact below reply-
"As far as the return goes, you can keep those cards because my warehouse is not taking them back. I am crediting your entire order because of my misleading website.""
"Reliable and responsive merchant."
"Fast delivery, items well packed, no issues of any kind. Would definitely order from them again."
"Working with Barcode Giant was excellent. The communication with our sales rep Peter was great. He was able to give me detailed information for all my requests and answered all my questions with no problems. Order was placed and delivered much quicker than expected. Will absolutely work with again in future."
"I was really impressed that when you thought the item I had ordered was going to be on back order you called to let me know. That was customer service!"
"Very poor customer support and processing!!
Online Order Process appeared to go smooth, but that was were it stopped. Item was on backorder and I was never notified. After waiting 5 days and not getting info to track shipping, I had to contact them to get a status who blamed it on the manufacturer and then said I had to call the salesrep who processed the order direct (could not even transfer). The sales rep did then look into the order and found that the item was due to come in that day (now 6 days after the order) and would be shipped out the following day. I then received the order 3 days later (10 days after the orig order). I am very dissatisfied with them for the simple fact that they charged my CC for the order 2 days after the orig order knowing full well the product was on backorder as well as no notice that the product was on backorder as I had to contact them. Also, no response to my orig review from their own website so they obviously either don't read those either or just ignore. I guess I should have suspected something was amiss when my receipt was emailed to me 2 full days after my order, however it showed a ship date of the order date.
Very poor customer support and follow thru!!"
"Barcode Giant had the best price that I could find on the barcode software that I was ordering by far. Very friendly customer service and quick ship. Answered my questions and got me going quickly. Thanks for such great service."
"fast ship, good value. I will shop here again. Thanks"
"Never order from them. Horrible return policy. Even if item is defective.
I ordered good priced receipt printer from Barcode Giant. It arrived quickly. I did not hook it up for 2 weeks then used it for a few days, until it died. Contacted Barcode Giant and was informed that I was already outside of the return window. After talking to them over several weeks they randomly deiced to send my a return auth that was good for a few weeks. When I seen the return aurh and had a change to ship the item it was expired and they would not extend said return by 1 week. Now I have to send this brand new defective printer off to be repaired, when I should have been offered a new exchange from the beginning. Bottom line is the do have good prices and quick shipping. However, do not buy something that could possibly have a problem with it. Maybe paper, ink, or dirt. Certainly not something mechanical or electronic."
"Barcode Giant was extremely helpful in helping me to determine a problem I had with a ascanner and cable we purchased from them, in helping me to contact the manufacturer and in helping me to understand what my return/warranty options were."
"Great job! Sales person (Andrew W.)was very knowledgable and helpful. Gave us a competitive price and allowed us to make the sale to our client. Delivery was smooth and all went as expected. No complaints whatsoever...will definately shop again!"