"I wish I had read these reviews before ordering and echo most of the opinions here. Ordering by phone
from Barnes and Noble was the most unbelievably horrible purchasing experience I have ever had in 50 years, bar none.

My wife spent 20 plus minutes trying to place a simple order for a charger for her Nook.

The person could not get the order to go through even after giving him 2 separate credit cards.

Finally after "having trouble with the system", he declared the order processed.

Immediately after hanging up we noticed three charges on two credit cards.

We called back right away to tell them. No problem they said, we will cancel the two extra orders.

Several day later three charging cords show up on our doorstep.

Called back for a refund and, after having about a half an hour of people not being able to find the order, was told to return the two extra chargers.

I refused as it was their mistake, one we notified them of immediately and before shipping. Not to mention because of the insane amount of time spent already trying to place a routine order and clear up a simple mistake.

Got put on hold for another 15 minutes waiting for a supervisor to authorize the refunds without sending the chargers back.

Three weeks later no refund.

Called two more times and was told that refunds were issued and to "call the bank".

Called the credit card company again and was told no refunds showing up anywhere from Barnes and Noble.

Called back again to talk to a supervisor or someone, anyone who could correctly process the refunds.

Passed on endlessly to various people in addition to being given a number to Samsung which didnt have anything to do with our product or issue.

Was ultimately told that the issue would be passed on to "upper management in NEW JERSEY" - that explains a lot - and they would call me. No number for me to call here in the U.S. to talk to someone that cares about anything.


Any bets that I will have to call back again?


This call center, like many, is located in the Philippines and they obviously have no authority to do anything other than process simple orders.

Unfortunately, in this case their stunning ineptitude prevents them from even achieving this.

All in all this has cost me well over an hour and a half, 8 or 9 calls talking to over a dozen people who are completely clueless. They couldnt find orders, didnt have confirmation numbers, had wrong email addresses, the list was endless.

At this point I couldnt care less about the refund, I've already spent way more time than its worth, its a matter of principle now.

I appears that Barnes and Noble has no respect for their customers and cant be bothered to hold their overseas call center to any kind of competence.

I will never ever patronize Barnes and Noble again after this, not even their retail locations. Awful beyond words.
"

"I never even received my order. After a month of waiting, I finally gave up. They wanted me approve a 30-day extension on the shipment! Ridiculous. When I called customer service, the woman I spoke to was rude and unhelpful. The only reason I even bought from here was because I had gift cards, so the order was free. Now they have to refund TO MY GIFT CARD which I threw away because you know, how often does an accredited company take 30+ days to ship a product. I now have useless gift card numbers to a useless store I never want to shop at again. Yes, gift card NUMBERS, so I can't even use the stupid gift cards at stores now. They obviously didn't have the items in stock. Why would you put items on your website that you don't have in stock and that you won't be able to get in 30+ days? The worst part is, after venting my frustration to a friend, she told me the same exact thing had happened to her with a similar item (Vinyl). Get it together Barnes & Noble. I'm using Amazon next time. If only they took these stupid gift cards."

"The worst in customer service! I placed a gift card order on 2/16/14. It didn't arrive in time for the holiday but I received an email on 12/16 stating the address was undeliverable and I should respond within ten days. The mailbox was full when I attempted to respond and I as told to try again later. Same result when I tried again later. I attempted to contact online but it seems I need to create an account to do so. I called today, (26 days later) and am told it will be reviewed. This is the most ridiculous result ever."

"Can't even cancel order that has made by accident.
Better use amazon. At least they let you cancel any order that has made by accident."

"I like Barnes and Noble at the Grove, they have huge selection of book for professionals, students, toys for the kids, movies/DVD and CD's. They have coffee shop too when you feel hungry or tired, you can relax for awhile."

"Worst website to navigate through. I have a credit that I'm trying to use up, and the book I'm trying to locate forces me to scroll through ALL of their books in the category the book is in. When I typed in the name of the book (under the BOOK search header), it took me to an entirely different section OUTSIDE of the books. I then tried to narrow my search using their filters under the book section, and again, I was forced to scroll through ALL of the books. Apparently, they're making it difficult for me to use up my credit. I HATE Barnes and Noble's website."

"As a new author of my first book published called "All I Got Left" by Theresa L. Washington. I see that my book is moving in the right direction with Barnes and Noble.

Although, I have yet to see a profit because I had to follow up with this company but I don't know how well my book is doing or not. So I think it goes back to my publisher Dorrance Publishing Company who has people working for them but not really having my best interest at heart.

I think Dorrance does well with many different kinds of authors and writers. But they are very expensive self publishers and they really want all of their money upfront before they can really start networking my book or not.

It has been a struggle with Dorrance and with others because I do not have any PR person to help me promote more of my book. I guess it takes time to do everything in the book and selling industry.

My book has a ISBN number on it and it cost $8.00 USA and the ebook is $5.00 and other things I guess is feasible to buy.

Please help me promote and sell more of my book.

Thanks for sharing your thoughts.

Theresa L. Washington
Author, "All I Got Left""

"There is no customer service at Barnes and Noble. Their customer service agents have their hands tied by corporate policy and cannot help their customers. They also tell you things that are not true. They told me my refund for a purchase was taken care of on 12/13. Finally after being told I did not put the return number on the packaging (which I did), being told that they did not have it (They have had the device returned to them for 2 weeks), and 2 hours later they said they would look into it. I cannot shop here and will warn all of my friends and family against it."

"I ordered the Fifty Shades of Grey Trilogy last week on 12/27/14. I paid for express delivery which means 1- 3 business days. I've been tracking my package every single day since it was shipped on 12/28/14. It's status says it will not be delivered until this coming Saturday 1/3/15. I am very disappointed at this point I simply want my books and to never order from B&N online again. It's even in my town and has been scanned but still will not be delivered until Saturday 7 days after I initially made my order and paid for Express delivery"

"I ordered grande Herbal hot tea and I found torn two tea bags inside the cup which seems done on purpose. I haven't used broken money when I purchased to consider as a balanced return. Nothing is wrong with the casher ( Miranda or Rosana) but the skinny kind lady next to the casher on the service counter has done on purpose. Please retrain your employee before the worst complaint arises."

"Don't ever shop with these crooks. I ordered a rental book, returned it by UPS, verified on the tracking that they got it back, and they are pretending they did not get it. And they have ignored and not answered two emails I sent about itl NO customer service - the worst book company in the business - do not ever do business with them! (Order 803393023)"

"I will NEVER ever rent a textbook from BN ever again.

1. To my surprise, my books were due in the middle of the semester. I assumed that if u rent anywhere it automatically covers a majority of the semester. Other places I've rented gave plenty of time before the book had to be returned.

2. My books were technically due on 12/26 but it had to be shipped by 12/22. Why? This makes no sense if it's due 12/26."

"Barnes and Noble online was a very poor experience. I ordered two books about a month in advance for Christmas. They notified me that the books would not ship a couple days before Christmas. They advised me that a store nearby had the books (which I would have to purchase for about double the price). When I arrived at the store, they did not have any in stock and the closest store that had them was about an hour away. You would think that Barnes and Noble would be a reputable and professional company - THEY ARE AWFUL! Please save yourself the headache, and go somewhere else!!!"

"Barnes and Noble customer service stinks! They tell you that you will receive the book and then the next day they say it is delayed 10 days. After the ten days they say it will be delayed as it still is not in the warehouse. No cares from them about holiday delivery. No attempt at trying to satisfy the customer. The order I placed on November 28, 2014 showed that it was in stock , yet as of today, December 22, 2014 I still have not received the order. Buy from Amazon - much better customer service!"

"DO NOT order any product from Barnes and Noble! Their customer service is abysmal! I pre-ordered two books from B&N in early October to be shipped on the 20th, and after a severe delay and technical problems requiring me to contact customer services, I was finally told it would be shipped on the 12th of November, and that it would arrive in 7-21 business days. By the 21st of December I was concerned and contacted customer services. Despite having taken my money, they told me they considered my order 'lost in transit' though they had not bothered to inform me of this. When I asked for my money back they said it would take one to two billing cycles, i.e. possibly another two calendar months, merely to be back where I started. Completely unacceptable given all the inconvenience I have been through. Avoid this company like the plague!"