"I got the jacket in a different size and I want to send it back. The seller suddenly wrote to me that they were closing their store. However, none of this could be read on the website. And that everything bought after the 24th of january cannot be returned. Was also not to be read on their website. I want to send my order back and have my money back."

"I placed an order for a down jacket and had a very pleasant experience! I got a great price, fast shipping and the item was perfect!"

"Prompt, courteous service, along with a GREAT deal on camping equipment. I am a happy camper. Even though they offer free shipping, I elected to pick up my equipment at their warehouse. If you go this route, make sure you print out the location map off company website, since the warehouse can be somewhat difficult to find without map assistance."

"Purchased a Big Agnes Mtn GLoUL2 & footprint, and a Big Agnes Mtn GLoUL3 footprint. No problems with the UL2, but the footprint they supplied doesn't fit the UL3. Contacted Base gear, response - should have known that the Model number for the foortprint for the UL3 stated HV, which means it is a new design MtnGlo, with a different shape, and a different size footprint. Really? Also stated I should have checked the fit before taking it out camping. Really? So sorry, they can't do anything for me at this point. Really? Pretty poor item description on the Website. I'll choose somewhere else to purchase from this point forward."

"I found the tent that I had been wanting for $60 less on Base Gear's website than anywhere else. That right there is amazing, but when I received it in the mail in 2 days, my mind was blown. (Granted, they are based in a town just outside of Portland and I live in Portland, but still...they did not dilly-dally in their processing.) The packaging was good and the tent was as described. I have zero complaints. I will definitely look at their website first when in the market for more outdoor gear in the future."

"BaseGear doesn’t only have an excellent array of products and very good prices, it also has the best customer service I’ve dealt with.

I had an issue with an order which USPS was displaying as delivered but I couldn’t find. Despite the fact that it took me quite long to place the claim and that USPS didn’t assume any responsibility, BaseGear gave me a full refund for my Big Agnes Slater UL 2+ and footprint order (order # 210178). Dealing with Adam Wright (BaseGear rep) was a delight, he kept me well informed with timely answers and courteous treatment. Everything turned out much better than I expected and I’m very satisfied with the service provided.

Will definitely do business with BaseGear again
"

"Very good prices, but even better is the customer service. I had a delivery mishap and Won in customer service resolved it QUICKLY and without any hassle. I will definitely purchase from them again. "

"Great experience. Ordered on a Sunday and received my order the following Wednesday. Had some really competitive prices too!"

"Fantastic! I found a tent which was not available elsewhere, price was great, and they shipped it free same day.
Thank you."

"I just bought a back pack from Basegear.com and my experience was very good. The price was great and the item arrived promptly. I would buy from them again."

"Base Gear was great. The website and checkout was all really easy to use. Prices were the lowest I could find for the product I was looking for. Shipping cost was average for standard shipping but it was super fast. I would definitely buy from them again."

"Based in Portland, Oregon, BaseGear.com specializes in clothing and equipment for outdoor and wilderness enthusiasts. Their selection includes some of the better brands available. My experience shopping at basegear.com was nothing short of exemplary. Here's why:

1. Their website is easy to navigate, offers excellent choices of quality equipment, and substantial information about each product.

2. Prices are excellent and among the lowest I found. They accept all forms of payment, including PayPal.

3. Shipping was *lightning fast* (from Oregon to New York in 3 business days). And for my purchase, which was over $50, it was free.

4. Communication was perfect, with an order confirmation at first, followed by a shipping confirmation with a link to the tracking service.

I am extremely happy with my purchase and my entire experience with basegear.com. I can't think of a better way to conduct business online."

"I had an excellent overall online shopping experience at Basegear.com! I was searching online for the best price for a pair of Marmot pants, and after a very thorough search, I found Basegear had a very low price compared to other stores. My order also qualified for free shipping. I ended up recieving the pants in 3 DAYS WITH THE FREE SHIPPING OPTION!!! I absolutely love the pants too! Great store with quality brands! LOVE IT!!!"

"Excellent prices. Easy-to-use website, although it's a little primitive. Surprisingly fast shipping -- I ordered the night of Jan 9th and package arrived at home the afternoon of the 11th. Company has well-chosen selection of products for outdoor enthusiasts."

"Ordered a set of camping pots along with a few other odds and ends. Shipped very fast and got exactly what I ordered."