ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

  • 1
  • 2

Verified
5/5

2009-12-01

"Ordered a tent and some bags from basegear, they arrived quickly and packaged very well. Good communications and fast shipping, I'll be looking at them next time I need more camping stuff."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-09-02

"I received a PacSafe travel purse and didn't notice until a couple of weeks later that it had a manufacturer's defect. Basegear.com's customer service department responded immediately to my email and gave me a return authorization number. When they received the defective item, they immediately sent me a new purse and priority express shipped it so that I would get it before I left on my trip."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2009-08-14

"Good people to do business with. I bought an outback oven and a grilliput compact grill. Fair prices and fast shipping. I entered the wrong address and did not realize it until after product shipped. Basegear responded within an hour, contacted UPS and redirected my shipment the same day. (FYI UPS charges $10 for redirect) Anyway, I would not hesitate to recommend this site."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-05-28

"Very fast free shipping, got my bag in great condition, just as described. Great store!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2008-07-08

"Don't hesitate to do business with this company. They are 100% legit. Shipping is on time; they shipped order same day or next day if item is in stock. Even though there is no phone number to call, there online email response quickly. I will come back to this site first when need to make purchase on my outdoor gears."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2005-09-29

"Was able to get my Dyna-Flex Powerball quickly and for a competitive price. Conducted business with them twice now, and both times have been pleasant."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

5/5

2003-07-17

"This company is very good. Their site is easy to navigate and has a good search engine. I found what I was looking for, at a great price (Pulsar II keychain flashlights). They ship by USPS and so there is a flat rate of $4.95 up to a certain weight, which my 3 flashlights did not exceed. The package came in a timely fashion (as good as USPS can be) and so they must have shipped it quickly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

  • 1
  • 2