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Verified
5/5

2004-04-28

"Good service, good product, good price. No problems. Highly recommended"

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Likelihood of customers making future purchases
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall technical support

Verified
5/5

2004-04-28

"They went over and beyond to make sure I got the part. After numerous phone calls to me because my credit card company had the incorrect address listed, and after I had called to change it, the lady in customer service shipped the hard drive I ordered.
I will definantly order from them again! I even got it faster then they told me I would.!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Web site being easy to use
Speed of web site
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Verified
5/5

2004-04-28

"Prompt and efficient service. Product arrived on time as promised, works as advertised. Great prices, too. Very satisfied and have already recommended them to my son's school."

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Verified
5/5

2004-04-28

"awesome price, came promptly, no complaint.. these guys rock!!

-- edit added --
I am being picky, but i didn't like the Bason logo they plastered on the Hard Drive.. it's better to send a logo seperate and let users decide if they want to stick it or not.. it was hard to pull out.. :(
"

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Overall quality of the company
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Verified
5/5

2004-04-28

"Iam very pleased with the harddrive and price.
I looked for a long time, couldn't beat the
price anywhere, Very quick on delivery A+, will buy from again.Will recemend your website to
other people.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-04-28

"Quick delivery on a nicely priced hard drive, a Seagate 160GB IDE. I did a full format to make sure the disk was fine. The packaging was first-rate with very thick foam padding all around."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-28

"Purchased hard drive at a good price..arrived in a timely manor. thanks"

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Verified
5/5

2004-04-28

"Very good price, pretty quick delivery. Good purchase."

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Verified
5/5

2004-04-28

"Item showed up in a reasonable amount of time, works like a charm, and price was good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

Verified
5/5

2004-04-12

"These guys are great. I had a hard drive die recently and was able to get a RMA with no hassle. I hadn't registered the product or anyting like that, simply produced an invoice number and they replied with packing/shipping instructions. Great communication, every email was replied to within hours."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-12

"Promtp operation, satisfactory merchandise. A pleasure."

Detailed Review Benchmark + -
Overall quality of the company
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Is committed to quality products and services
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Is trustworthy

Verified
5/5

2004-04-12

"I have been very happy with Bason's performance over the last year or so since I first found them on eBay. I will continue to purchase from them as their shipping and product has been good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-10

"In February I dealt with four different online merchants to purchase an Iomega Zip drive for my iMac and a larger hard drive for my desktop PowerPC. My purchase from Bason was for an 80-pin to 50-pin SCSI adapter for the HD and was the fourth purchase. Dealing with Bason was wonderful. From the beginning I got an impression of a high quality company. I wish I had found them first.
They shipped the correct item promptly and the shipping was free.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-04-10

"The hard drives I purchased arrived within a week of ordering, were packed very well, and were in perfect condition. "

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Is easy to do business with
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Is committed to quality products and services

Verified
5/5

2004-04-10

"Purchased a 80 gig hardrive from them and got tracking information the next. quick and easy transaction and I will definetly buy from them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Overall quality of the company
Pricing of products and services
Pricing of products and services
Pricing of products and services
Value the company offers
Value the company offers
Value the company offers
Is easy to do business with
Is easy to do business with
Is committed to quality products and services
Is committed to quality products and services
Is trustworthy
Is trustworthy
Is trustworthy
Is consumer focused