"The BBB is a self-serving, outdated, bloated organization that markets accreditation status to businesses and protects them, rather than the consumer. This "non-profit" supposedly impartial organization receives huge amounts of funding and representation from big business. How's this for a quote:

"Smart Money magazine ran an exposé of the U.S. Council of Better Business Bureaus in which it details the private organization's "too cozy" relationship with some of the businesses it claims to monitor. According to the article, the 112 U.S. BBBs collected $131 million in dues in 2007, comprising 90 percent of their total revenue [source: Parmar].
Perhaps more surprising is that 90 percent of BBB board members are corporate executives from industries that generate large numbers of BBB complaints [source: Garrett]."

Perhaps this is one of the reasons the BBB, Inc. is becoming increasingly irrelevant as a useful forum or service. Like many self-serving non-profits, it has failed to keep up with innovation and grown very insular while lining its own pockets. Look at see how many reviews you'll find there compared to Google or Yelp. Look at all the A+ ratings. Then stop wasting your time with BBB, Inc.

It must be tough watching the steady erosion of what was once almost exclusive control of public opinion in the business sector and a diminishing position of respect and authority.

I would encourage all businesses to stop supporting BBB, Inc. by refusing to buy their once vaunted accreditation status and recognize it for the not-so-subtle form of extortion that it is.

I would also encourage all consumers to use more effective, honest, consumer-based forums for reviews and feedback that are not in bed with the businesses they claim to evaluate."

"The bbb.org is nothing more than a shylock shyster organization that so as long as any company gives them money they can keep an A+ rating despite lying, swindling and stealing from anyone, the bbb could care less what happens to you the consumer.
The bbb is a worthless organization that should be sued and disbanded and its hierarchy imprisoned for fraud.
Dont rely on the bbb for anything, nothing will get done other then them emailing you that they are working on it and then the response of the company you are interacting with will refuse to remedy the situation too which the bbb will respond okay everything has been done to the bbb's satisfaction.
Now this is inspite of that you the consumer dont agree, so then the case is closed, this is everytime all the time and is how it works, sounds like the politicians in this country.
So you see bbb.org is actually a worthless shylock shyster organization and nothing more."

"Better Business Bureau has long been a source of credibility. They usually resolve disputes right away."

"Don't bother trying to use them.

Better Business Bureau has long touted themselves as champion for those treated badly by business.

Last year I entered a complaint against Target (NH, Keene store) for selling food many months out of date.

Result = Nothing

Conclusion: BBC may attempt to resolve issues with small businesses, but it seems that they will not challenge Target or at least did not when I entered a complaint. Note: Date is estimated."

"A waste of time. They should rate themselves as an F. They never pull through on major issues such as when working with car stealerships. I swear the companies must pay them to maintain a good rating. "