"as good as advertised. Better, I think than Tempurpedic that we were looking at."
"Fast service, excellent customer support (I had several questions that all got answered quickly) and we love the new mattress."
"I ordered a King size Natural Silk Elegance. When I received it, the box was so small (4x2x2) I thought they had sent me a kiddy bed! But, when I opened the box, I saw the coolest vacuum packing job ever. I took off the packaging and it spring back to normal size. Quite an experience!
Most importantly, the bed comfort is amazing. I was looking for a bed that had a nice plush feeling, but still supportive. That is exactly what I got. AND, I paid less than half the Tempur-Cloud price, which I was about to buy.
I admit, this was a huge gamble. The have no way to try their beds, but not having a storefront is how they keep prices low. The first reason I went for it is because I believed the reviews, and the reviews spoke volumes. Not once did I feel like Bed-In-A-Box was padding their reviews. The second reason is because this product is made in America. Go USA! The bed DID have a chemically smell that slowly went away. I was able to put sheets on it after the 3rd day.
I certainly recommend their products. Happy customer!"
"Bedinabox delivered my kingsize mattress right when they said they would. Very satisfied."
"Arrived quickly and our grandkids love the beds! We are repeat customers and enjoy your bids tremendously!"
"You should research on how to get rid of the memory cell smell. It is been a week and still smell bad."
"The bed came quickly, and packed well. Once we opened it up, it expanded to its full size. Even though it was so compressed, it is not a soft bed. It is quite firm, which is what I wanted. So far so good! It's been much better than my old saggy traditional mattress."
"Excellent customer service. The wood foundation is very well made. Better than all that I looked at. A quality product. Shipment was fast and arrived in good shape."
"Was extremely impressed with the promptness of delivery & the quality of the bed. Before purchasing, I read many reviews on the "Sleep like the dead" website regarding customer satisfaction with Bedinabox.com, and that was a great help in convincing me to make the decision."
"Their service good but the bed we ordered is not. It is their newest and most expensive, the Purity. Not comfortable at all"
“Hi rjda48,
Thanks for contacting us. We're sorry to hear you're not happy with the feel of the Purity. In general, the latex has a different feel from the memory foam, but we want to make sure you're happy with your purchase. We know you've spoke with our customer care team, so please give us a call back if we can help your further.”
"The bed came as advertised--very quick and easy set-up. The bed itself is extremely comfortable and the value for what we paid is outstanding. We'd recommend this bed to others."
"Very satisfied with the service and especially the bed. Have used it 4 months now and highly recommend the bed. Thanks "
"Delivered super fast. (We are still waiting for a tea kettle ordered days before the mattress). Set up was easy. Person on phone was very helpful. Outstanding service all around. (We have just had the bed a week and haven't decided how much we love it yet. If the product suits us as well as the service we will be very happy.)"
"Seller responded to my order modification request quickly. My husband likes the new bed a lot."
"Everything was fantastic! I put in an order late at night and the very next morning I had a reply and my order was processed. I love my new bed from Bedinabox.com!"
A rep from Bedinabox.com, BedInABox.com, has responded:
“Hello nahye,
Thanks for your review. We're sorry to hear you're mattress has a odor that's a little strong for your liking. Most customers don't notice any scent from the mattress and if they do it, subsides after a couple days. We hope that it has faded by now and if not, please give us a call at 1-800-558-5720 and we'll do our best to help.”