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Product & services pricing
4.34/5
Chance of future purchase:
4.74/5
Shipping & packaging:
4.72/5
Customer service:
4.65/5
Return/Replacement policy:
4.69/5

1/5

2002-03-13

"Ordered a GeForce4 and they cancelled the order and gave my email to a spam company."

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1/5

2002-03-13

"Violates UCC (Uniform commercial code) sells email addresses to spammers (cheetahmail.com)."

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1/5

2002-03-13

"Poor customer relations and business practices. I take no pleasure in shopping at Best Buy and choose to spend my money elsewhere whenever possible. Refusal to honor their own posted and advertised sales is pitiful."

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5/5

2002-03-13

"I think all these people yelling for the cards are retards.
Every one of you knew that the original listed price was too low to be real, obviously a mistake.
Still, you idiots go online and order the darn thing knowing about it. Then once the mistake is uncovered by Best Buy you rejects try to fight for something you new was wrong from the begining.
Obviously a bunch of immature idiots with no clue to the ways of the world.
What you idiots have created is exactly why customer service is going down the tubes these days.

I hope Best Buy squashes all the idiotic attempts with the rainchecks etc.

I think its funny that none of you rejects are getting the cards...LOL
Serves you right.

Oh and Best Buy is simply a awesome place to shop. They have great prices and usually have stock on everything I want. I will agree there have been legitimate complaints from some consumers, I have experienced bad service myself in some situations.

What you have to factor in though is the numbers of products and services best buy provides. With so many consumers purchasing products there, it is inevitable that some will have problems.

When I go in to shop on saturdays its always jam packed...all 4 stores in my area....jam packed.
That speaks for itself.

The people crying on this site are not getting anywhere with this issue, and there are not gonna...lol
Just making fools of themselves wasting time.
oh and its real obvious that all of these posts are coming from the same 2 or 3 people, Look at the names they are making up.
"

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
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Resolving problems

1/5

2002-03-13

"I have ordered many things from Best Buy, and have always had mixed results. Unfortunately, the bad results are far overshadowing the good that I have had.

When I have had rainchecks with the company, they have taken several months and several queries by me to get them filled.

The most recent raincheck experience was an order for Crucial DDR 256 MB memory that was on sale for 34.99, plus a $10 rebate. The sale was in early/mid December. Every week, I called at least once to see if a shipment of the product had been received and was always told that they had not yet recieved any. Then, in mid February, I went in to Best Buy for something else. While there, I went over to where their memory is on display. AS I WALK UP, another customer asks the employee behind the counter for the VERY SAME memory I had a raincheck for, and was given the LAST of their stock.
I asked the employee if they had pulled any of the momory for my raincheck and he told me that they don't give out rainchecks for memory, and that they wouldn't honor the price if someone did anyway. ???? Well, this didn't settle well with me, and spoke to their customer service manager who realized how serious this situation had become. Only through my persistence did I finally get an acceptable resolution. After getting the Customer Service Manager involved, it still took several weeks to get the memory, but I finally did recieve it.

In mid February, I also was one of the people who ordered a Geforce 4 Ti4600 from bestbuy.com when confirmed that the $129.99 price was a "special preorder" price. After accepting my order and confirming the order, Best Buy cancelled the sale, claiming one of several reasons ("systems error", "human error", etc.) and that they would be unable to fulfill their end of the contract. This issue is still unresolved as Best Buy has broken a sales contract, which is in violation of UCC laws, and bad customer relations.

These two issues are only a sample of problems that I have had with Best Buy. These will also be the last. Unless Best Buy resolves the video card issue in a satisfactory manner, my business will be going to their competitors that are plentiful in this area. In fact, I have already begun purchasing my products from other places.

Until Best Buy puts more focus on providing the customer with quality products at the price offered in a timely manner, I CANNOT recommend that anyone shop at Best Buy. In fact, I recommend that, if at all possible, people should purchase elsewhere.
"

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Delivering products on-time
Delivering products damage free
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Ease of ordering online
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N/A
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1/5

2002-03-13

"BestBuy.com accepted my order for a Special Pre sale GF4 video card and then decided to cancel the order. Then sold my personal information colleced to a third party marketing firm."

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1/5

2002-03-13

"Bait and Switch"

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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-03-13

"I purchased a Geforce4 Ti4600 at their advertised special preorder price of $129.99, only to have them cancel my order several days later. Not only that but they actually placed a hold on my credit card the day I ordered my card and my account was not credited until 8 days after they cancelled my order. They also gave my personal information to some company. They did this to over 2000 people. But now some of the orders are actually being filled. This is wrong. Best Buy just lost another consumer."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
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Web site reliability

1/5

2002-03-13

"I ordered a geforce $ video card in good faith. You put a hold on my money for 10 days then cancelled my order. It NOT MY FAULT THAT YOU MADE AN ERROR ON THE PRICE. I want the card I purchased NOW!!!!!!!!!!!"

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Is trustworthy
Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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1/5

2002-03-13

"Best Buy backed out on honoring a special order price when too many people ordered the product. The product was a Geforce 4 video card."

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1/5

2002-03-13

"Ordered GF4 card that they were offering for $129 and they cancelled my order and said it was a mistake....."

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Delivering products damage free
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Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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1/5

2002-03-13

"They sold me my cards and then cancelled my order."

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1/5

2002-03-13

"They offered an order online for a video card and then changed the price and cancelled all of the orders and are hiding behind their TOS which have no legal binding at all which they will soon find out!!!!!!!!!!!
I want my video card!!!! Period!!!!
"

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Is consumer focused
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-03-13

"I placed two orders for two different items from Best Buy and had both my orders cancelled. They stated they "made a mistake" on the pricing of BOTH items but I could now purchase them at a MUCH higher price, if I still wanted to. BestBuy.com has pulled this bait-and-switch procedure multiple times to thousands of customers and uses their site's Terms of Service to illegally break purchase contracts. Emails with them resulted in extremely poor computer generated "customer service" emails in return that never even attempted to solve my problems with their service in the least. Phone calls resulted in firm and rude replies from their "service" department. I would never recommend this seller to anyone. TERRIBLE service and constant illegal business practices."

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1/5

2002-03-13

"This company does not believe in customer service. Unfortunately for them there are plenty of alternatives and ultimately the customer will always be right because it is their money that keeps them in business. Do not recommend this retailer... shop Circuit City, CompUSA, Frys or even Walmart first. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use