"I asked the product to be ready for pick up and it was delivered to my house. haven,t seen the product yet. Quality is generally good, pictures are sometime not quite the same as the products thouh so a few surprises. What bugs me most is the long lists of items on some of the sales that discourage me from looking at it. More top brand stuff would be fun too (more BCBG, etc.) - top luxury, just good brands. I find there is either the luxury items (louboutin) or the 20 bucks stuff. I miss the in-between range of goods."
"I tracked package and it came as it stated. Footwear was very nice and great price. Will definitely order again."
"It will be nice to translate website in french... Thanks"
"The sequin dress I received came with two major flaws in it and I had to have it fixed for an additional 100.00. By the time it got here it was too close to the event I needed it for to send it back. Some orders you wait for are cancelled. (this I DO understand) But I am finding that items from you are taking far too long to get here. Thank you. Dale Pinel"
"I've used BTR for around 3 years now, I'm generally happy with the products that I receive, despite the tendency of photos to be misleading at times.
The one thing that I actively dislike about BTR is the flat shipping rate, though lately they've made it pay to ship on all orders made in the same day, instead of on every separate order. The shipping time makes it rather clear that the items aren't shipped the next day, or even that same week, so wouldn't it be possible to have a bit of leeway, maybe two days instead of one, for "free" shipping?"
"Great service! My purchase came in on time. I love my new purse!"
"Takes to much time (delay) to receive the order in general with BTR, not only wiath this order "
"Shipping charge is way too high. The variety of the goods is limited, and in a lot of cases you can buy the same items for lesser price on other sites. What's the point of paying extra?"
"All is good. I find the clothes sizes to be a bit on the small side."
"You cancelled my last order, and I'm not sure why..."
" I have been a customer for the past couple of years and have been very satisfied with my purchases, the service has been awesome! I love Beyond the Rack!!!
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"as expected, shipped on time"
"My past 3 shipments have been shipped to the wrong house- they have been shipped to 85 Davis Street instead of 84 Davis street. My neighbour now knows to bring them to my house, but this is still very inconvenient for the both of us."
"The product was quick, the updates were accurate "
"When we received our order, which was a desk and stool (wooden), the damage was apparent we didn't even finish unpacking it. The problem was that it was packed in two boxes. The outside box was in good shape, but the inner box was badly damaged, and of course so was the desk. The leg of the desk was complete split and detached from the desk top. It would appear that it was damaged prior to being shipped and re-boxed into the second box. I have been charged $10.00 for returning an item that I believe was damaged before it ever left the warehouse. I took photos of the damaged desk still in the packing. I would like a representative to contact me please. Linda Hudson ***-***-****"