"Customer Service Team
Good morning everybody,
On account of, in the business world, no one is exempt from a mistake but the poor customer service and above cheating are like fraud, that is unforgivable.
As a matter of fact, the quality of the product received is lower than that found in the market, the waiting time, the cost of transport, the product also sent his apologies and did not justify his gift.
Furthermore, I am very disappointed to have recommended your website to my friends, now I'm going to warn everyone.
Moreover, do not send me their emails anymore, or their advertising fraudulent ... while more smartly make good use of her gift. (Honest and efficient service.)
Sincerely,
"
"Good selection, very good prices, delivery takes too long sometime"
"The item, a necklace, arrived tangled and I have been unable to detangle it."
"Very slow delivery, a great buy though!"
"I’m so excited for the opportunity to rate BTR on my overall experience. Well, let me began by saying I have gotten so many nice things from BTR but I have also gotten many things that just don’t fit my satisfaction.
Despite the later, I look forward to seeing an email from BTR each day. You know how some people read the morning newspaper with their cup of coffee? Well I do the same, I just replace the newspaper with the fabulous finds that I know I am going to see when I open the BTR page.
I only have one small issue, and that is when I return items it takes sooooooooo long for me to get re-credited. That on top of the long wait for the item (which I have just about gotten used to) is a big bummer for me. So, if that could be stream-lined I think customers would be very happy.
"
"always happy with purchases and the fact if something is delayed Beyond the Rack always apologizes or lets you know..."
"It was very quick to arrive. I didn't expect it for another couple of weeks. I haven't ordered very often but I have been very happy with it when I do."
"Exciting, fun & easy and fast!"
"Very happy with my purchase as well as my Beyond the Rack experiences. I love knowing that I am getting a deal on a quality item."
"My husband loved the shirt. Thanks."
"Hi,
shipping is long,sometime, size is not always to fit,but overall i just can stop anymore shopping on BTR.
Thank you,have a good day.
Manon Dufour."
"So, far I am very satisfied with your products, althought I found the sizes of womens' clothing are a bit smaller of what I usually wear."
"Very good services and trustable shopping site."
"I was very satisfied with my shopping experience. The items purchased were what I expected and more. Great quality at a reasonable price."
"In general, great place for web shopping. Sometimes the shipping is long."