"I love the items I ordered. The only drawback is the extended delivery time."
"excellent service and the quality was what we expected. "
"I did experience a delay receiving two of the items on my most recent order, BTR was very service oriented both by email to advise of the delay and a phone call from the office explaining the delay. I appreciate that kind of service. "
"Happy of my purchases. Went better than previous order :)"
"I am satisfied with the quality of my last purchase. But not with the delivery service. The parcel sat In transit for an unsatisfactory amount of time. As well as items being not available after the order was placed. The company however gave me discount coupons to use on future purchase. "
"items came in a timely manner and were easy to track all the way from ordering to receipt of items.
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"I ordered a necklace. It arrived within 2 wks. Packaged well with bubble wrap. However the necklace was in a small plastic bag and then in a small jewellry box and I spent 20 minutes untangling the chain. I thought it was poorly packaged."
"I recently ordered a number of Lug items. The main bag I needed/wanted came in the wrong colour (red instead of black). The customer service from Michael was very good. However, it's meant some hassle with having to return the item and disappointment in not receiving the ordered item. "
"I'd never ordered from Beyond the Rack before, but I had the $20 gift card offer pop up so I took advantage. I'm very happy with the experience and I love the clothes!"
"I am not pleased with the dress I purchased. I wore it once and the strap broke...not sure what you can do for me, but I certainly will not be shopping on your site again.
**I do not see where I received a refund. "
"They sent the wrong size boots. The box was marked as size 8 but the boots it contained were size 7. I also made a mistake when ordering and should have really ordered size 7. Phew, in this case two wrongs did make a right but there's no excuse for them not checking the size in the first place."
"I know I can shop with confidence on Beyond the Rack. The items are exactly as described and the service is great. There is always a great variety to choose from as well. Name brand products at a great price."
"Service was fast. Goods of good quality."
"Great product, great price. Love it!"
"It arrived sooner then I had expected ! I will defiantly shop from beyond the rack again. "