"I never receive the merchandise I order on time, the ship date always changes, it makes me think twice before placing any orders."
"I do like that you will split an order and ship as they arrive. I do find that it really takes a long time to get the items that were ordered. I really have to plan ahead if I want something new for a trip or by a certain day.
I have also recieved a different size than what was ordered a couple of times. Although I know I can return the items. Sometimes it just does not make sense to do this.
Other than this I am very happy."
"Good price, good quality. "
"Somehow my shipping city was changed from Indianapolis to Chicago, so my box was delivered to an address in Chicago that did not exist. I had to fight with both Beyond the Rack and UPS to reroute my package to the correct address free of charge. "
"2 times now you have but unable to fill my order"
"It's faster and easier to shop online, beyond the rack works for me. Everyone should try it I extremely recommend it.."
"I had no problems dealing with the customer service. I liked that you get to talk to a human(live person) right away. You don't have to listen recorded instruction....this call may be recorded for quality assurance or please hold for the next operator your call is important to us. Thank you for not using recorded message. "
"U have to wind it daily, cuz problems."
"The only complaint would be that you have no idea when an item would arrive"
"I was very impressed. They called me after I ordered to ask if I had any questions and remind me of the free shipping opportunity. They told me when to expect my packages. I was very impressed with the customer service and the items are purchases are awesome. Will shop here more!"
"I emailed Beyond the Rack to let them know that my postal code was not registered and that I was having trouble getting my order delivered to my address. They responded overnight - and everything was fixed by morning. This company is awesome! I have become so accustomed to poor customer service - that I feel compelled to highlight good customer service when I see it! Way to go, BTR!"
"Everything was received fast and was exactly as shown on screen!"
"Item as described. Good delivery. Well packaged."
"I have still not received my order despite placing it on August 27. "
"everything was perfect! Thanks"