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Verified
5/5

2010-02-18

"Found Bicyclebuys from Google Shopping, they shipped the ED10 freehub body quickly and emailed all the info promptly. I wouldn't hesitate to order from them again. Price was as low as anyone on the item, too."

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Verified
5/5

2009-11-11

"Maybe they read the last 2 reviews. The bike trainer I ordered was double boxed and in good condition. Ordered on Sunday, shipped Monday, received Wednesday. Got a UPS tracking number by email on Monday. With free shipping, they had the lowest total price on this item. They only complaint I have with them is there is no where on there site to log into your account to track your order status or print out an invoice. And please get rid of those floating pop-ups."

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Verified
1/5

2009-08-12

"Awful service. Said the wheelset would be delivered in 5 days. Had to call four time to check on why they hadn't been delivered. They never provided me with shipping confirmation or tracking number, even though I expressly asked three times. When the package arrived the box was beaten to death and the rod the placed between the wheels bent."

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Verified
5/5

2007-11-08

"This was my first purchase with BicycleBuys.com and I purchased a Louis Garneau Gemini Jacket for $20.00 less than anywhere else I could find it.

I first checked their rating here at resellerratings.com, and while there were only a few reviews, they were all favorable, so I ordered from them. I can see why the people who rated them here gave them high marks.

I plaqced my order late on a Saturday and got an immediate email confirmation. On Monday morning, I received a UPS ship notification with tracking number. My order arrived today (Thursday) as I went with 3rd day shipping. It even had a small free gift included, a tire patch kit, nothing spectacular, but useful.

These guys show how an online store should be run and I give them my highest recommendation. I WILL be shopping with them many more times.
"

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Verified
5/5

2005-01-19

"This is my first time buying from this company and I will definately use them again. I received the items very fast and when one item was the wrong model, they immediately shipped the right one along with a UPS return label. They answer the phone right away and are very pleasant. "

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Ease of ordering online
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Ability to determine if a product was in-stock real time
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Delivering products damage free
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Overall customer service
Customer service being knowledgeable
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Verified
5/5

2003-11-12

"Purchased a set or Velomax Orion Comps from bicyclebuys.com, got a great deal on them. Called with a couple of questions and received prompt and friendly service. I would definitely purchase from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

Verified
5/5

2003-10-17

"Great bike at awesome price and shipping was reasonable. They answered all my questions, and promptly shipped my bike on the order day (got to me in 3 days). Bike needed less assembly than expected. Mostly needed to attach handle bars, wheels, fork, pedals, seat, and adjusting the deraillerus (already attached). Called Marin company and bike carries full warranty just as if bought from a local dealer (if had one). Need to make sure you get right size (test ride several to be sure you get correct frame size). Will definitely buy from them again. In summary they are honest, fast, and have excellent prices. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-16

"I placed an order around 4pm on 7/3/2003. Being as it was the afternoon before a holiday I figured my order would not ship until the next week. Later I found out my order shipped the same day, right after I ordered it. I purchased some bike locks that were priced significantly below what every other store was selling them for. I highly reccomend Bicycle Buys."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process