"Received a broken aquarium heater worth $4.99 out of an order that was almost $100 and they requested a picture of the broken heater. After I emailed the picture of the broken heater, I got an RA number to send back the broken one. It cost more to send the broken one back, so I called them and they insisted that I have to send the broken one back for an exchange. I consider this an unreasonable request and I deleted my shopping cart and will not order from them any more, period. How stupid are they? They lost all my future business over $4.99?! I have 11 fish tanks, so good luck to them!"
"I ordered an eHeim canister and a hydor in line from them. They delivered very very quickly. However, 1 week later, I decided I need to build a sump for my main tank so I had to return the filter and heater. Big Al's is taking it back no problem. I will definitely buy from them in the future."
"I have ordered from this merchant previously and have been a satisfied customer. They generally have good selection, good prices, and shipping is pretty quick. I ordered several items and received them in good condition, with the exception of the bottle of water conditioner that I ordered. It was leaking slightly, but not enough that I returned it. Luckily, they wrapped it in a plastic bag, so nothing else was damaged. Also, they had an offer of free shipping on their website, but the free shipping could not be found at checkout. I called them and they stated that the free shipping was for the holidays, but honored it since it was still on the website. Unfortunately, they stated that I would have to call back during the weekday when someone could refund my shipping. I called back and eventually got my shipping refunded. I will continue to do business with them and recommend them."
"I order aquarium related supplies very often from them. One of the places with the lowest prices around. Never had a problem with them. Excellent place to buy!"
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Big Als has some low prices on items but there customer services sucks. This was my first time ordering with them. I order a coral light and it arrived damaged. I called in to report it and they informed me that they I had 2 options.
First option was to send the light back and wait about 6 weeks as UPS and BIG AL investigate this matter.
Second option was to pay for one and they will ship out at there own convincese.
I went ahead and pay for one because I need the light for my reef tank. They weren’t willing to have the shipping upgrade. And later that day I was informed that the light fixture was out of stock. I had to wait until the need day before they could have one transfer from there store to there warehouse. So I called and it arrived at there warehouse the next day and I was promise it would be shipped out no later then 2 business days. It’s been a week and my light still sitting in the warehouse. I just want to warn any buyer thinking about getting a great deal off big al. Saving that extra buck or two might not be worth it. All they could tell me is SORRY, but sorry isn’t getting me the light I ordered.
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"This site has some of the absolute best prices online for water pumps. I dont know about everything else, but from what i can tell they have excellent prices all around. Shipping was timely. I dont mind waiting a while since the prices are superb. "