"I received both my ball python very beautiful blue eye Lucy and my banana ball pied python. They are very tame. Fast shipping and great customer service. I am a first time ball python owner and starting my collection. Will definitely order again. "

"My little guy is doing fabulous and I’m so thankful that he was well taken care of before I adopted him."

"Was a bit aggressive at first has calmed down some has already ate beautiful snake happy with him so far"

"Short but sweet and to the point. I was uncomfortable, leery, and nervous at first only for the simple fact that I could not see the Lizard before purchase, could not pick out what I wanted, however Steven at customer support reassured me and made me feel better about the whole situation. I received exactly what I ordered and was hoping for, was not disappointed at all. The Gecko seems very healthy, looks great, not thin, has no stuck shed, ect.. Came in crisp and clear :) at a good weight too. I'm happy with my first order from the Company and will buy from again, thanks to Steven for putting up with me haha..."

"This is the second time I have ordered for BA. The first time I placed an order they had called text and emailed me to notify me it was too cold in the next 10 day so they couldn't sell me the snake. Which was perfectly fine. That was a few months ago now. I ordered a snake March 18th. Got a confirmation said they eventually sure they had any females left but would push my order through. It was supposed to ship Thursday the next week. I got an email stating it was to cold would ship the next week. Next week came and order still says confirmed. So I reached out to them to find out what was going on. They said they sent another email which I did not receive. I was told he was going to refund my money in 30 minutes and that Monday was the best day to ship because it was over 40 degrees for the low that night and would give full live guarantee but he was going to cancel the order. A few minutes later got another message saying I would have tracking number Monday. So Monday comes around which was yesterday and nothing. I tried to reach them no response. Today I tried to reach them again finally they respond saying they emailed me again. I once again did not receive it. They said that it was to cold to ship yesterday day and said they would ship on Wednesday or Thursday. The overnight high is actually lower for those two days than yesterday. I even took a screen shot of the actual temp last night. So at this point I don't know if I will get my snake and if it will even be a female. I used sezzle made two payments already so I would avoid them at all costs. I just keep getting the run around from them. I asked for a refund as I can just buy local at a little higher price and they refused. So today 4/8/21 I reached out again to see if they still planned on shipping today and was told I am crazy. I had read other reviews which mentioned Steve the owner and to reach out to him. So I mentioned hope this isn't Steve figuring it was an employee, well he mentioned he was indeed Steve although can't confirm due to not being in person. He also mentioned paying his people to leave bad reviews of my business. So at this point I would not recommend using them. He doesn't seem to care about customers and is unethical. I have left a review on another site with many screen shots of weather and our conversations. The good news is I did get a shipping confirmation today. So if Steve did or didn't in fact talk to me and would like the review to change please reach out and let's have a professional conversation but as of now I recommend everyone avoid this business. "

"Snake came in packaged well and on time. He is a very active and curious little guy and is exploring his 55gallon home. Named him Beetlejuice. This is the 2nd corn snake we have bought and both times Big Apple has been great with communicating every step and answering any questions we had."

"My husband and I ordered some baby turtles from Big Apple Herps, and we couldn't be happier. When a species we wanted was not available, we were notified immediately, and an excellent substitution suggestion was made. The staff was helpful, and the shipping was fast,"

"Came a bit cold but on time. Perfectly packaged and safe. Cutest snake ever great personality settling in nicely. Thanks so much"

"Jason - ****@**** said:
★★★★★
So the little fella finally arrived, healthy and happy after a delay from FED EX, all the staff have been great! Understanding about any concerns and willing to answer any questions I had! Highly recommend!

Review picture"

"Phantom Fantasma arrived energetic and healthy! The box was very secure and well packed. When I messaged the site with a question, they were quick to respond! Will definitely purchase from Big Apple again!

"

"My tokay arrived on time and looked good to be wild caught 5/5"

"James P. Parrish Jr. - ****@**** said:
★★★★★
I absolutely adore this scorpion. Quite an active scorpion. A definite buy! Thank you Big Apple Herps!"

"Jellybean arrived in great shape and enjoying the driftwood in the terrarium! "

"I highly recommend purchasing from anywhere else. I purchased a baby ball python. They took the payment out of my account immediately, but sent absolutely no confirmation on my order. Shipping was fast but that was the only positive thing that came along with this order. The company states florida, but the snake was shipped from texas.. The snake was between 18-19 inches long. Nothing like the video "of a comparable snake" we would receive. There was zero information in the box. Not approximate age or the last time she was fed. Also, no information on if she had been given live or frozen mice. The Only way at all to "talk" to someone from the company is to text them. Emails are all automated and just tell you to text them anyway, so don't bother sending an email. I texted them the day after we received our order, and asked approx. age, when is the last time she was fed, and if she had been given frozen or live mice to eat previously. They responded to wait 48-72 hrs to try and feed. Also that they eat fuzzy mice. We waited the 48 hrs, she wouldn't eat. We tried again after the 72 hours, still nothing. Her cage had two hides, one warm and one cool. She had a water dish. Her cage was set up great, but sadly i woke up this morning and she was dead. We hadn't even had her for one week. Please do not order from them. They do not get back to you in a timely manner, if at all. For live reptiles, you must report any issues withing 3 days. If you choose to order from them, keep everything your reptile was sent in along with the shipping label. Then send it right back. I am so upset, and so is my son who was really excited about our new snake that died within a week. Awful."

"This seller is a very conscientious seller.

This seller sells unhealthy reptiles.

They respond kindly before purchase, but if it becomes a problem, they turn into evil.

I bought 4 Leopard Geckos from this seller on Monday, March 8, 2021.

The next day the package arrived, and when I opened the package, I sent a leopard gecko without any insulation.

And 1 out of 4 Leopard Geckos appeared to be in very poor health.

It seemed to be a temporary condition due to stress during a long flight, so I took intensive care in the warm Vivarium.

That night I checked my Leopard Gecko, and one unhealthy lizard was struggling to bump itself from place to place in Vivarium.

It was midnight and it was difficult to take him to the vet, and I had to watch the sick Leopard Gecko without sleeping.

But in the end, he couldn't last a few hours and died.

I sent a picture to the seller at dawn. But in the morning, I sent him a text again with a picture.

There was no response. When I said that I would open a dispute, the answer came.

He told me to print a lizard on the box. I accidentally threw the box away.

I accidentally discarded the box, but said that it's a Leopard Gecko you sent and that I'm comparing one of the same morphs.

He also said he admits what he sent and gives me a $75 shop credit.

I said that I will bear the cost of re-delivery because there was a mistake in the shop that the unfair policy was not confirmed.

He rejected everything. Because of the only box!

The box is part of the evidence for a claim if a bad buyer replaced another dead reptile.

He admitted to being the Leopard Gecko he sent.

However, he said he couldn't give a refund because of the only box, even though he admitted that he was the Leopard Gecko he sent because he didn't have a box.

Never buy reptiles from this seller.

It's a very poor seller, and since then I've seen this seller's Internet review and the rating is very bad.

Don't be fooled by kindness in the first place!

Also, don't believe in 27 years of experience! He didn't put any warming material in, and he just sent it like a cheap item.

I'm sure... if you buy reptiles from this seller, I'm sure you'll really regret it and hate reptiles.

I will post this review on every review site I can.

I think I donated $134.95 to the homeless and I'll review it to the end, hoping that no other victims like me will come out.

It boasts 27 years of experience, but it must have disappointed many buyers over the past 27 years.

It is recommended to purchase after viewing a lot of reviews before trading. And I attach a photo of evidence.

Thank you.

Every time he spoke, he boasted that he had 27 years of experience.



The seller below has a comment to counter this.
I believed in the goodness of the seller and didn't pay much attention to the box.
If that's my mistake, it's a mistake.
But other than that, I sent a photo of 4 plastic canisters and 4 leopards included in the package, as well as several of the same.
Also, he said the word for a full refund is a lie.
He asked for a replacement or partial refund for the first Leopard Gecko that died. He refused.
So I made a mistake about the contents of the box, so I said that I would bear the cost of re-delivery, but I also rejected it.
He offered to offer a $75 shop credit.
I was anxious that Leopard Gecko, who was not very healthy, would come again.
I asked for $100 for shop credit.
Because this seller asks for an extra fee for purchase.
Also, even if I get him $75 shop credit, I have to pay about $100 more to buy the same Leopard.
So I rejected the $75 shop credit.
Please tell the seller the truth.
Don't just say what's good for you!!"