"Online since 1994 with a massive number of reptiles sold. We have serviced tens of thousands of customers and in 27 years you can only find a handful of negative reviews on Big Apple. We strive to satisfy every customer but sometimes given the nature of live animals that just doesn't happen. We invite anyone to visit our website where you can find hundreds and hundreds of reviews from customers on all our animals. We appreciate everyone's business and we work closely with clients to find them the perfect scaly pet. A massive thank you to all our customers some of which who have been with us for more than a quarter of a century!"

"So I ordered a sulcata tortoise and noticed somehow another one was charged to my account . When I tried to get a refund they didn’t answer the phone or try to hear me out on my problem. At the time I was called on orders for the military so taking in 2 baby tortoises was not gonna work. They literally told me “ I should have been prepared” the military calls unexpectedly there was no “ getting ready “ so now I’m stuck with two baby tortoises. I’ll try to make it work but damn man ."

"Biggest scam ever. I asked for two frogs. They sent me one half dead (died a few hours later). After arguing for two days the finally sent me one replacement frog which I had to spend $50 on shipping. That same day the other frog died as well. Spent $200 dollars on dead frogs. They will scam you don't buy from them. "

"40$ shipping for something thag doesn't ship for a week. Highly disappointed. Will never order from them again"

"Perfect reptiles every time... no wonder their in business 25 years! "

"I'm not surprised this place has such bad ratings. Wish I looked at reviews before I tryed to buy. Basically they accused me of fraud and when I jumped through windows to prove I wasn't "scamming" them they had already "sold" the reptile."

"The “captive bred” geckos I ordered arrived dehydrated and with stick tails. It turns out they were wild caught, though they were listed as captive bred on the website.

The reptile health guarantee only applies to cryptosporidium."

"Order December 1st, got an email saying the Florida softshell is now out of stock and breeding season is over. So I told them we would take the spiny softshell turtle. Got an email back stating it's to cold where we live that they wouldn't ship it out till December 13th, which was fine. Until today December 14th I call and ask where it's at bc I have not had a tracking # yet. Got a email after that stating they are sold out of the spiny softshell turtles. So now my son has been waiting for 14 days for this turtle and doesn't even get one. Will NEVER order from here again. And will take 3 to 5 business days to get my money back. "

"I ordered a custom built enclosure from Big Apple. It is 6’x2’x4’ (including the stand)
They said it would take 5-15 days to be finished because it was a custom build and I assumed it would be more towards the 15 days because of the size. It was.
The shipping only took around 3 days and the company was super easy to schedule drop off with.
It came in perfect condition. I made sure to check everything before signing.
The sliding doors are beautiful and it makes a great addition to my living room without making it feel like a zoo. It is super sturdy and very clearly well built. I am not at all disappointed.
My Columbian Red tail, Hara, is going to be showcased perfectly! "

"I received a beautiful baby, she's very healthy and
she settled right in ate mealworms right after getting out of the shipping box.
Had issues with FedEx delivery on next day delivery was a nightmare,
she got here at 8:30 at night by a FedEx employee on his way home from work...so it worked out..
Thank you..
Cindy in Wyoming"

"About a month ago I ordered my first cage from B.A.H and had no issues. It came in fine condition and the cage was nice. After a while, I decided to order three more for my other reptiles. Upon receiving my second order, I opened the first cage to see, again, a good cage. I opened the next box to see a glass panel completely shattered, so naturally I called to talk to someone. They said they do not send replacements as their glass broke every time they tried, but would refund my bill for when I would have to go out, find someone who fixes glass, and finally get it fixed. Shortly after getting off of the phone I took out the glass panel to see the top broken as well! We called again and to our horror they said THEY KNEW it was broken and shipped it anyway. For a company to think it's okay is despicable. I'm not usually one to complain, but this was just too much. I also found animal hair and food stains on some of the panels. The idea of the company is nice, but their products are not. I tried connecting the cages as they "grow with your animal" and couldn't pull the pieces apart again. It's set up in a way that is not reasonable. Don't waste your money here. Invest your money in a local custom cage maker or just buy standard cages.
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"This place has a huge amount of Reptile Supplies and significant amount of live reptiles to choose from. The prices on the supplies are amazing and the reptile prices seem to be about in line with most but the corn snake I received was beautiful. Thanks Big Apple!"

"Rude, unhelpful, condescending, and crappy people. "

"I ordered a pacman frog and had missed the delivery so a lady called me to check that I got the frog. When I picked him up at the drop location I opened the box. It was packed really well and it is a gorgeous frog. I emailed them back to let them know that I received it and they got back to me right away. I then emailed the to check what they were feeding it so that I get the right size of everything and again heard back within mins. The people are really helpful and really nice. I will definitely be ordering another Pacman frog from them in the future."

"At first, Big Apple Pet Supply didn't have the reptile that I wanted but notified me very quickly. I spoke with a woman on the phone who was very polite and actually went in the back to look at the reptiles that they had on hand. I recieved my snake early the next morning and she is beautiful, better than the picture and healthy. I am currently having issues with a different pet supplier but will now always order from Big Apple Pet Supply. "