"Panasonic charger missing from video camera package
To : BigOnDigital.com

Further to your statement that you would not further the issue because it is after the 10 day exchange period and refuse to replace the missing charger, even when I am willing to accept any suitable third party charger :

1) I contacted Bigondigital.com telephonically within the 10 day time window, as will be shown by my itemised phone record (to follow). I was also put on hold and disconnected several times.

The Bigondigital statement was that all packages are sealed and never would or could any item be missing from a package. I should contact Panasonic myself (no telephone number or any other assistance offered). This, after I also payed an 5% extra insurance fee to bigondigital (which was also not listed or itemised on the bigondigital website shopping basket but claimed to be essential because the amount was over $1000).

2) I emailed ****@**** and have as yet not received any reply on my very first email. I made the mistake of thinking that this was in the process of being looked at, and not just completely ignored.

This seems a lot like a policy of trying to get away with as much as possible, to just not respond or fib clients off and then afterwards claim that the 10 day replacement policy has expired. May I also point out that it states this to be 10 days after receipt of said goods.

Once more, keeping in mind above facts, I kindly ask you to keep to the previously received email where you indicate that a replacement would be sent.

Regards,

Koen R

"

"I would recommend that no one order from this company. They use deceptive practices (don't list added charges on main web order page - they tacked on ~5-6% extra in insurance that was not included on the original order)."

"Two days after I placed my camcorder order, I received email from B.O.D. (Irv) requesting the following: "We would like to continue the process of your order, for us to do so we would have to ask you to contact us @ ***-***-**** Marc EXT#116" The representative I reached was rude and pushy, tried to sell me additional items and a warranty. When I didn't bite, he sarcastically told me that when the camcorder goes bad, the cost of repairs will be more than the original cost. 2 days later I received another email exactly like the first. I responded to it explaining that I had already called and gave them my 3-digit credit card code. A short time later I received another email warning me not to attempt to contact them via email or phone call to cancel the order. I promptly emailed back and cancelled the order and have just requested my credit card company to not pay this company.
I hope someone shuts these sharks down before others have to suffer the same treatment.
"

"I ordered a digital camcorder and accessories from this store on-line. The price was decent but the service I received was horrible. It is December 14 and I still have not received the extra battery their sales person told me I needed and the mini dv tapes I ordered. Every time I have called to check the status (which has been at least 10 times over the past 4 weeks)I have to explain the the customer service person that these were not shipped in the 2 pkgs they sent me. Each time I got a different story-the products were not in, they were shipped already or they did not ship because the mini dv tapes were sold out. By now, I could have made these things myself. I will NEVER order from this store again. I don't know how they are in business. They are shady and they lie. I still don't know if I will ever get my complete order but they got my full payment on Nov. 9th."

"11/14 - placed order online
11/15 - received call to get credit card security number. ship date described as "3-5 business days" and that would receive shipping notification via e-mail. credit card was charged same day.
11/23 - called early. was told that order would ship same day or the next.
11/30 - called midday. was told that order would be shipped same day or the next. was told that order hadn't shipped because FedEx didn't ship on 11/25 or 11/26.
12/1 - called early. was transferred between sales and service. complained heavily, discovered order was unprocessed. talked to customer service manager, who commited to address order personally. called late. talked to same manager, who said that item was backordered. requested cancellation and was granted. placed order with alternate vendor.
12/3 - received item from alternate vendor.
12/12 - no refund yet received. sent e-mail to vendor requesting status."

"On 11/20/2004 I have placed an order for Samsung SIR T-451

Sameday sales representative Rob called me and confirmed that they have in stock, also he charged ~$8.57 for insurance (?)

My credit card charged on 10/22 although item was not shipped, legally, they can not charge the credit card for unshipped items unless it is pre-order.

Nothing happened for 10 days and contacted ****@****. They said they didn't have the item in stock (!). Then, I have cancelled the order, it took 2 days to prcess my cancellation, finally cancelled on 12/2.

I still did not get full credit. I am pursuing legal ways to take this company out of business. What they are doing is a fraud. They advetise as item in stock, they charge credit card for unshipped items (since they are not in stock), and they got 1-2 months interest on the money. I think we those who has similar experience should call the credit card companies tell them about this scheme.

"

"Absolutely a terrible experience. I spent 39 minutes trying to speak with a customer service representative about why I hadn't received an item. Long story short, they said they had the item in stock, but, in reality, did not. In the 2 weeks between when I order the item and when I finally got a hold of them, they never sent me a follow up e-mail telling me the item was back ordered. There may be worse customer service departments, but there aren't many. You get what you pay for."

"2 weeks after placing the order for a projector. So far, nothing. And
they charged my credit card the first week I placed the order. I
called yesterday evening ask for a tracking number. A girl said if I order
a projector. Most likely it will be shipped from their office in
California. It will take another 7-10 days to process. Then they will send
me a tracking number. According to my calculation. I
placed order at mid of November. So they will gona finaly send me my
projector on Chrismas? What kind of store is this? Charge my card
first and don't send me nothing for 2 weeks? When I first called in their
so called "support" line. A bunch of heavy NY accent guys transfer me
around from sales to support, and support to sales. Eventually they
hanged me up. I just couldn't believe the kind of service I was getting.
When I called back again. They just hanged me up directly when they
heard my voice. Eventually I got through to their mananger name Jerry! .
He apologized and said will knock off 30 bucks. Then I saw them
charged my credit card second day. But 2 weeks already. So far, no
projector. I did send them emails to ask for a tracking number. No replies at
all. How they got 5 stars. I don't know. Just tell me what kind of 5
star retail store is this?
I orded a lot of stuff online. But it's first time I have seen this
kind of customer service. They transfered me around without ask for my
permission. And they hanged up on me many times. I just couldn't
believe it. At this day of age I would expect people to be at least polite.
But this bunch of heavy NY accent people just blow all that away. In
the future I would be very careful when I order stuff online now.
That's why I'm filling complain for their customer service. And how did
they get 5 stars?
Order_Date: 11/18/2004 09:38pm
Msg_Subject: Poor Customer Service
Order_Number: 69201
"

"Legal action needed against this scammer

Incredible illegal and unethical experience on our over $1,500 order with this company -- beyond misrepresentation to what I would call a scam.

1) Sold used as new;
2) Increased shipping almost $100 over what was shown on site;
3) Added other additional charges;
4) Sold with features then delivered withOUT them;
5) Delivered over a month late;
6) Delivered in pieces without notice or warning that pieces were missing and would be shipped later.

Due to probable legal action, I cannot provide more specifics at this time."

"This guys are willing to bend over backwards to please you. "

" I ORDERED AN ITEM FROM BIG ON DIGITAL, AND TOTAL/FINAL PRICE WAS INDICATED AT THE TIME I BOUGHT.
(A)WHEN I CALLED THE COMPANY TO CONFIRM THE PRICE, THE SALEPERSON INCREASED ABOUT 10% MORE OF THE "FINAL" PRICE. I DID NOT AGREE WITH THIS NEW PRICE, AND REQUESTED TO CANCEL. HE SAID THAT IF I CANCELED, HE WOULD CHARGE FEE FOR THIS CANCELLATION. NOTE THAT THE ITEM WAS NOT SHIPPED YET!
(B) LATER ON, ANOTHER SALE PERSON CALLED ME, AND SAID THAT THE FIRST ONE MADE MISTAKE. HE TRIED TO "EARN" MY BUSINESS, AND I SHOULD ONLY HAVE TO PAY FOR THE TOTAL/FINAL PRICED. I AGREED WITH THIS.
I GOT THE ITEM ALMOST A WEEK AFTER THAT. TO MY SURPRISE, THE STORE SEND WRONG ITEM.
WHAT ACTUALLY HAPPENED AFTER THAT, WERE A NIGHTMARE.
(1) FIRST, THE STORE FAILED TO PROVIDE ME CLEAR INFORMATION OF HOW THE WRONG ITEM WOULD BE PICKED UP. THE STORE THEN ASKED UPS TO COME TO WRONG ADDRESS TO PICK UP THE ITEM. THE ITEM WAS NOT THERE. I THEN HAVE TO MAKE SPECIAL ARRANGEMENT TO HAVE ITEM RETURNED TO THE STORE PROPERLY. THE STORE DID GET THIS WRONG ITEM BACK, AND INDICATED THAT:
(1) I HAD TO PAY FOR ALL THE COST (SHIPPING/PROCESSING,... FEE) FOR MISTAKE MADE BY THE STORE (BIG ON DIGITAL)
(2) IF I REFUSED TO PAY FOR THIS ILLEGAL COST, BIG ON DIGITAL WOULD TRY NOT TO TAKE ITEM BACK BY REFUSING TO AGREE/MAKE FINAL ARRANGEMENT TO TAKE BACK ITEM. THIS MEANS BIG ON DIGITAL TRIED TO FORCE ME EITHER TO EVENTUALLY TAKE WRONG ITEM THAT BIG ON DIGITAL MADE, OR I HAD TO ACCEPT THE LOSS.
(3) BIG ON DIGITAL ALSO TRIED TO USE SCARE TATICS TO THREATEN ME(I.E. RELEASE MY CREDIT NUMBER/INFO. TO ALL). I THEN HAD TO CALL MY CREDIT CARD COMPANY FOR NEW CARD.
(4) AFTER THE WRONG ITEM WAS RETURNED PROPERLY TO BIG ON DIGITAL. BIG ON DIGITAL CHARGED ME ABOUT 14% OF THE FINAL/TOTAL PRICE. (AGAIN, NOTE THAT BIG ON DIGITAL MADE MISTAKE IN SENDING WRONG ITEM AT FIRST).
(5) I THEN COMPLAINED TO AN INTERNET RATING COMPANY TO QUESTION THE BUSINESS PRACTICES OF BIG ON DIGITAL. BIG ON DIGITAL THEN MADE UP STORIES SUCH AS THIS COMPANY DID TRY TO COMPENSATE OR MAKE MULTIPLE OFFERS TO ME, AND I REFUSED. THESE NEVER HAPPENED!
ALL I PREFERRED IS THE STORE SHIPPED ME THE UNIT I ORDERED WITH FINAL AGREEABLE UPON PRICE. IF THE STORE COULD NOT DO SO, THE STORE HAD NO RIGHT TO ILLEGAL CHARGE TO MY CREDIT CARD, AND LET ME GO THROUGH THIS NIGHTMARE EXPERIENCES.
BASED ON THIS EXPERIENCE, I WOULD NEVER DEAL/BUY AN ITEM FROM THIS STORE.
THE STORE MIGHT COME UP WITH A VERY LOW INTERNET PRICE TO ATTRACT CUSTOMER. BUT PLEASE WATCH OUT FOR ALL TRAPS/DISTRESS YOU MIGHT HAVE IN ORDERING FROM THIS COMPANY.

"

"This merchant sucks. They are very deceptive. They post stuff on their site that is not in stock and they won't be getting it, they charge a fictitious shipping insurance of 5.9% that no other merchant does, and best of all they change the price on you even after the order is confirmed. I am a big online shopper, I have been shopping online for over 2 years, I have never dealt with someone that bad. Never again. "

"They lure you with a low price, tell you that the item is in stock and try to sell bunch of other stuff you don't want. When they cannot sell them, then they tell you the item is out of stock. I suggest you shop somewhere else. Customer Service and Sales both unpolite, pushy and disconnected."

"Big On Digital Sucks! If you want to be lied to, deceived and completly unsatisfied buy from Big On Digital. I was lured to B.O.D by their pricing for a portable Sony DVD player. In hind-sight I wish I had done more research on B.O.D. I would gladly pay more to not have to deal with those crooks. Here is my experience: When I placed my order I asked if the product was in stock and when it would ship. They said it would ship in two days (lie #1). Three weeks later I had to call on status and They said it would ship in a couple of days (Lie #2). I needed the product for a family trip so I ordereded a different more expensive unit which they said they would ship overnight (Lie #3). None arrived before my trip so I refused delivery on all of the players. It took 8 weeks, to receive teh credit to my credit card. I spent at least 5 hours being transferred from one "Sales Manager" to another in a literal voice mail hell. (I would be on hold for 30 minutes at a time) I had to get Visa involved due to B.O.D's lack of response and continued lies. BOTTOM LINE: I felt like I was being cheated and deceived at every turn. The name BIG ON CRIMINAL would be more appropriate."

"I ordered a digital camera from Big On Digital's website. The website said "brand new, in box never been opened". Boy did they lie. I received my camera,opened it up and guess what I saw? A refurbished sticker on the box. I stopped right there and called Big On Digital, I spoke with Anthony and he said, the camera is brand new, I can promise you that. I asked why it had the sticker and he told me they bought the cameras from a closeout in California and New York state law requires they be sent back to the company to be repackaged. I called Olympus and gave them the serial number and they had no record of that camera being repackaged at there company. I opened the box and took the camera out and low and behold that camera was beat to pieces. I don't just mean scratched but big chunks taken out of the side and the metal piece around the lense. I called Anthony backed and he could not give me a good enough reason so I asked who was in charge and guess what,she was not available. I finally got ahold of Mary, she denied that they were a fraudulant company. I told her that I had paid for a brand new camera not some beat up high priced camera. She offered to waive the 15% restocking fee but shipping and handling was non refundable. Funny thing I said,shipping and handling was supposed to be free. I called my credit card company and got them involved,just in case. Well, I got my bill and Big On Digital had not removed there charge. I called Mary back and let her have it. I called her out and told her that Big On Digital was nothing but fraud,trying to rip people off,selling products disguised as new but sending used products.She then told me I was responsible for a 10% restocking fee. What? Is it 10 or 15%? You need to make up your mind! I told her I was not paying for anything. She said it was a mistake that I had received a used camera.I said if it was a mistake then fix it! I asked to speak to whom ever was above her and she said she was it,then hung up on me. Needless to say this company it full of crap! Don't even waste your time or your energy. I recommend going to a store and looking at the product you intend to buy,talking to a sells person and checking everything out before you buy anything. This company has made me think twice before purchasing on the internet and that is sad because there are good companies out there, you just have to find them."