"Everything with bikes online was great. Ordering process was easy, and even with a slight delay in shipping customer support kept me up to date. The bike is proving to be even better then I expected."
"I recently purchased the Polygon Cascade 4.0 and so far I have been very pleased with the services and the product Bikes Online has produced. I purchased my bicycle a few days before their free helmet promotion but with a simple e-mail Serena had a helmet shipped my way free of cost. I will most certainly purchase more accessories and gear from here."
"It took a week I got my bike put it together and was riding 15min after I got it plus I could not find a bike with these parts any cheaper anywhere I got alot of bike for my money .I could not be happier "
"Received some really detailed product feedback. I was looking at running alternative wheel/tire/fender combinations, and customer service recruited some folks from product to actually pull out a tape measure and check it out. Fantastic, all around."
“Glad we could assist you with that decision. ”
"Certainly one of the best experiences on buying bikes online. "
“Excellent, thanks and hope you have been enjoying your T7! ”
"I spent hours upon hours comparing bike specs and prices, watching YouTube videos, and reading forums and came to the conclusion nothing came close to the value of the Polygon Sisku T7. The bike arrived (5 days) very well packed with out any blemishes. Assembly was the most straight forward of any bike I've ordered online, even included all the tools (with a basic torque wrench!) 1. Front wheel on, 2. install handlebars on stem, 3. install seat post, 4. send it on the trail! Everything was basically set up out of the box from the rear derailleur to the dropper post cable. The tires even had air in them and were ready to go. The front fork and rear shock were also aired up to exactly where I needed them. The quality and finish at this price point is insane, there really is no better deal out there right now. If your on the fence don't hesitate, buy it now and in a few days you'll be shredding the trails. Absolutely no regrets! Highly recommend. When it comes to buy another bike, bikesonline and Polygon will be the top of my list. "
“So glad you were able to put it together with ease and thank you for the feedback. ”
"So far their customer service has been impeccable. I have had email exchanges with Serena and meg both of whom have been beyond amazing."
“Excellent, thanks for the feedback! ”
"I purchased a tandem bike from Bike's Online. The bike arrived in just a few days and was expertly and securely packaged. It was easy to put together and I was able to ride it within an hour. I am VERY pleased with the overall quality of the bike. I had several questions about the bike and their support is excellent. Answers were extremely thorough and detailed. I would recommend them to anyone looking for a quality bike at a great price with excellent after-purchase support."
“Thanks for the feedback and glad we could help with your questions. Enjoy!”
"After months of research I decided to buy a Siskiu N9 full suspension mountain bike. The N9 is a game changer for me. The components list is worth the price by itself. The solid design and quality of the build on the bike make it a no-brainer. I like it so much I did a quick review on YouTube! There simply is nothing in this price range that comes close to what the N9 offers. It has quite literally changed how I ride. I could go on and on about the bike but, you get the idea.
Service? Top notch all the way! I contacted bikesonline through chat, email and, even by phone and was impressed each time by their kindness, professionalism and competence.
I have already spread the word and a friend at work ended up buying a Polygon from bikesonline as well. I obviously highly recommend everyone consider the Polygon brand and check out the offerings at bikesonline.
Keep up the great work bikesonline!"
“Thank you for the kind words and super stoked you love it and are riding with a friend! ”
"They Dropped the price on my Polygon n8 Siskiu 300.00 in less than a month after purchase. They said tough luck no refunds. Remember, YOU GET WHAT YOU PAY FOR and there are no shortcuts in mountain bikes. Save your money, go to the local bike shop, get properly fitted and pay for a real name brand mountain bike like a trek, giant, etc. Bikes online gives you bargain components (Junk) and the geometry on the Polygons is absolutely horrible. The Bikes are super long but the handle bars are in your lap. They handle like trashcans and will most likely get you killed in the woods! No Joke. I can't unload this dog fast enough! POLYGON BIKES ARE CRAP! DO NOT BUY FROM THIS SHADY COMPANY!!!
"
“Hi
Thanks for your review and sorry for our slow reply. We have only been given access to be able to reply to your review. Earlier Reviews were not our store. We only opened our doors for sale in June 2019.
We are very sorry you are not happy with the service but let me shed some light on the reasoning behind it. Firstly the bike purchase price was dropped within the 14 days of buying the bike, we do have a 14 day trial and instead of having the bike returned to ship it back out to you, we submitted a refund back to your card. This was done promptly and you seemed happy.
The bike was then reduced further a month later as we had a sale going. As you had the bike for a month already, we can not keep refunding money if you are outside of the 14 days.
We do have sales every now and again and try to help customers as best as we can.
Hope this helps clear up why we couldn't refund the money further.
We do have a 14 day return policy so if you found you are uncomfortable or did not like the bike for any reason, it can be returned for a refund within the 14 days. We just need to be contacted. If you have any issues with your bike, we are happy to assist. We can be contacted by Email, phone or live chat.
Kind Regards”
"Just purchased a complete 29ner hard-tail mountain bike custom build kit. Their experienced staff helped me hand pick each part of the bike including an amazing hand built wheelset. They were able to size the bike to me perfectly and the choices made in the parts are tailored to the local mtb trails. Great overall experience from Bikes online. I am already thinking about my next custom build from these guys!"
"I purchased my MTB from their store and was super happy with the entire experience. It was a big purchase for me and it took several trips back to the store before finally deciding to make the purchase. The staff was always helpful, patient and never pushy....very refreshing and rare! They are good guys!"
"I'm very glad I found Bikes Online. Their prices are great and they have a really large inventory of products. My order was quickly confirmed and I received an email with the expected ship date. Soon after my order arrived professionally packed and in great shape. Will definitely shop there again and recommend to all."
"Customer service was very friendly. I had a couple of questions and they were really helpful. I ordered primarily on the great pricing I found - they were the cheapest when I did the research but I'd order again since I found their customer service to be great. My order arrived when promised and in good condition. 2 thumbs up for these guys!!"
"Bikes Online has a great variety of products and very competitive prices. The customer service is the best I've ever experienced online. I do most of my shopping online and have to say this is the best service I've ever received. E-mails are personally responded to in a timely manner, and I was very happy with my purchase. I highly recommend Bikes Online for all your bicycle needs!"
"Bikes Online has provided numerous bicycle parts for me throughout the last several years. They have consistently been professional and offered outstanding prices. Have a question? They'll get back to you, usually within the hour.
Shipment has always been within 3 days and all parts were professionally packed. If you're building up a bicycle or replacing worn parts, there is no better choice then Bikes Online."
A rep from Bikes Online, BikesOnline, has responded:
“Hope you are still enjoying your Cascade 4 helmet. ”