"I ordered a rear window wiper blade from ESTES TOYOTA online for my 2022 Toyota Highlander.
The ordering process was easy and the delivery was very fast via UPS.
I highly recommend ESTES TOYOTA for hard to find online parts ordering."
"It’s been 7 days I called and asked and was told my part would be shipped Friday and it was not "
"I go out of my way to get my car serviced here. By far the best dealership experience I've had"
"order were in process like a month then i called few times to cancel it for a refund and its still in the same status customer service every time assure that it will be my last call and nothing change at all
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"Other than a confirmation email, I haven't received my order or any correspondence from Bill Estes Toyota. I have been charged for it, but don't know if my order has been fulfilled. Pretty frustrating experience. Ed Martin Toyota is way closer but didn't have the touch-up paints."
"I placed an online order on 7/27 and I still haven’t received my order, I have called several times and keep getting told it’s on its way "
"It would've been helpful if I had been kept informed of my order status, but wasn't, and only when it actually shipped, was I informed. I received an email (in all caps) from the dealership, stating that my order would be shipped in two parts, with the smaller part placed in the box with a "Mixed Parts" label on it (they did send a copy of the shipping labels). Then, after picking it up (it was delivered to the UPS Store, as I had set it up), the small part that was supposed to be in the "Mixed Parts" box, wasn't... Now, I have to go back to the dealership to get my part, all this, after waiting NOT 1-4 business days for my order, but waiting 8 business days..."
“I appreciate your feedback on your Online Order. First of all, I apologize for the all caps reply. In our system everything is done in all CAPS and sometimes when I am writing an email I forget to turn that off. Secondly, I believe that your order was backordered by Toyota and we were waiting on one of the extra mats to come in is why there was a delay in the shipping of your order, however, that does not excuse no communication we attempt to let everyone know about their orders especially if they are going to be delayed at all. I will tell you that I am training a new person and he has not quite gotten caught up yet with how the procedures are. Lastly, I believe the "Extra Part" was placed inside the plastic bag that had the mats in it as I watched my parts person put it in the package, but I will be more than happy to replace it for you if you still can not locate it and I can send it out to you so you do not have to make a trip up here. Just let me know what you would like to do. I am very sorry for your inconvenience.”
"I know they didn’t make the alternator, but I was sold an one that was faulty. This in turn had me pay my mechanic to install the alternator, pay to remove said faulty alternator, and then pay to install a Carquest one that I purchased at Advance Auto. "
“I apologize for your inconvenience. You are correct in stating that we do not manufacture the parts, most Toyota alternators & starters are re-manufactured by Toyota so there is always the possibility that they can fail. However, it is very uncommon. We do warranty any item that is sold in shop, over the counter and online. Did you reach out to us for a replacement before you went the alternate option that you stated in your review ? Or to request a refund ? If not please feel free to reach out to me at 317-660-4081 and lets see if there is anything that we can do for you. Thank you for your purchase and taking the time to submit a review. Have a great week.
Jamie Burns Parts Manager,”
"Bill Estes Toyota parts made it easy for me to get the proper genuine Toyota coolant for my Camry at a competitive price. I will definitely check with them for my future Toyota parts needs. "
"Overall pleased with this dealership"
“Thank you for your review !!! If there is anything else that we can do for you, please let us know !!”
"Got online order for good price and fast delivery."
“THANK YOU FOR YOUR REVIEW !!!! LET US KNOW IF THERE IS ANYTHING ELSE WE CAN DO FOR YOU !”
"Returned a cargo mat in person because I ordered the wrong one. The parts department said they would send me an email showing my return. It never arrived. Called that afternoon and was told the girl was busy and would send it at the end of the day. Still never received the email. The third day I called again. Was told the girl was really busy but would send it to me. It’s the evening if the third day and still no email. What takes so long to send me an email stating it was returned and credited to my credit card account?"
“Good Morning, The return was processed yesterday and an automated receipt should have been emailed to you. I apologize for any inconvenience and the delay in processing the return as Toyota's administrative side was down for quite a minute and I could not process payments or returns. I also will be shipping out your replacement mat today and I sent an Email with the tracking information last evening. We are still new to this online store and are still learning all the features that are automatic and ones that have to be done manually. I appreciate your feedback as that gives me another thing to look into to be suer that we are giving the best service that we can in this new adventure. Have a great day.”
"Excellent service. Awesome staff, I appreciate "
"You’re asking me for a review of parts I’ve purchased online that you have yet to ship. However you can ask me for a review of a product I have yet to receive, and of a service you have yet to provide. So I will give you a review based on my experience so far. I purchased a part by in putting my VIN to your online store. While this narrowed my options, it hadn’t know which part was correct for my vehicle this did nothing to tell me which was the correct part. It only narrowed my options down from 60 some odd pages to 3 pages of parts. The color matching part of your website was very helpful though as it does give you the color code to match up with the one on your door. The rest of the experience so far leaves something to be desired as you’ve received payment a few days ago now. Yet I have got no shipping confirmation, however I get a please review your experience sent to me within two business days of you not doing your job."
“Josh,
First off, I would like to apologize for the quickness of asking for a review. These are "auto-system" generated to go out we do not have control over that process. I assume they just send it out as a reminder that they want the product/service to be reviewed when you receive your item. Secondly, you have not gotten a shipping notice yet because your order was just placed on Saturday March 30th. As we close at 3:00pm on Saturdays I did process your order but technically it will not get ordered until today. However, I did check availability on Toyota's side for your parts and we will receive 1 piece tomorrow but the other one is going to take a few days. So as soon as the items arrive we will ship them immediately and you will get a shipping confirmation at that time. The functionality of the online store is all handled and controlled by Toyota as it is their platform and software. I did double check your part numbers against your VIN # and the selected parts are the correct fit for your vehicle. We try to do that when the VIN is provided to save you time and the frustration of getting the incorrect parts. I hope this cleared up some things for you. If you have any additional questions, concerns or comments please feel free to reach out to me on my direct line at 317-660-4081. I hope you will reconsider going in a amending your review once you get your parts. Thank you for you time and patience.
Jamie Burns
Parts Manager
Bill Estes Toyota”
"Order online, get notified, pick up at local Toyota dealer... Doesn't get any easier than that"
A rep from Bill Estes Toyota, BillEstesToyotaJB, has responded:
“Sir, as I stated the few times that I spoke with you there have been a series of unfortunate events that have delayed your part. One being the o'ring was on Backorder (which I acquired for you from a dealer in Cincinnati) which has now arrived before the alloted backorder would have. I will email you the tracking # so that you can track when it will be there. I apologize for any inconveniences this has caused. If you have any further questions or concerns please reach out as you have my number. ”