"I ordered my shoes one night and got a confirmation email. In the morning I found another note saying my bank had declined the payment- I think because it was a charge made out of state and looked suspicious. I called your store the next morning and talked to a very pleasant woman who asked a couple questions and made sure the charge went through for me. In the process she noticed that I had paid for an upgraded shipping option. She offered to bump up my shipping so that it would get here faster, as the denied payment had caused a delay. I thanked her and said it wasn't necessary, I would just wait it out and get them a couple days later. To my surprise, the shoes were delivered the next day!
Thanks for going the extra mile, I appreciate it.
Brian"
"Return soft strap for leather"
"Wife had to convince me to spend $135.00 on a pair of sandals. Guess what... I should have gotten a pair years ago.
The most well fitting and comfortable sandals I have every owned.
They arrived quickly, and I wore them nearly all day after they arrived.
Free shipping and no sales tax!!! Life is golden
"
"It was otherwise a satisfactory experience"
"I love my new sandals. They look great, feel very comfy and was delivered in an acceptable amount of time. "
"Good Morning, just wanted to say that it took about a wee, to get my Birk's broken into my preference. It was hard to determine what style I wanted to choose for my first pair. I have several friends that have them, but just not this particular style. They are easy to keep clean, comfy, and honestly flashy. For me, I use them in the kitchen as a Chef, or just on everyday usage. The only downfall would be they scuff a little easy, so im not sure if the cleaner would help prevent for the future, or if its just in the nature. Thank you folks. "
"This is the second pair of Birkenstocks I have purchased from this store--online since I live in California. Both times, they made a footbed modification for far less than a cobbler would charge, and are very communicative via e-mail. Highly recommended, no matter where you live!"
"Service was fine, as it should be. It's so nice to have a product, that i'm used to wearing for over 40 years!"
"Had a pair that I wore fir almost 5 years without expanding. The only problem was that it started tearing from the top on my left side"
"My husband loves these shoes. We ordered the Arizona Oiled Leather Habana sandals. Very comfortable and long lasting. He likes how the leather upper keeps its formed shape so you can easily slip them on without sitting down an using your hands to put them on. Shipping was great too. About 4 days. "
"Great product Great service. I have been a Birkenstock customer since 1986. Birkenstock Express has refurbished 3 pair for me and I have made several purchasas from them. My latest purchase, I just received and once again I love my Birks. I am never disappointed!"
"Easy ordering and was delivered early. "
"This company is a pleasure to do business with and I will do so again. My order came promptly, however the shoes were too large and I returned them for a refund. My refund was deposited in my account in a very timely manner and I received an email notifying me of this. Once again, this is a stellar company."
"Exactly what I ordered, with rapid shipping. Thanks."
"Everything was as advertised.
the shoe sizing chart gave me the exact right fit.
the product was just as shown
the service was perfect
blown away"