"Placed my order and the following day received an email that you were out of stock on my item. I called to order another model and your staff had done a physical search and found a pair of the original order. Grateful for their dedication to serve your customers! Todd Rothrock"
"Very simple, just how I like it. Got my shoes quickly with no fuss, even during this shutdown.
Thanks!"
"I finally found and bought the Birkenstocks that I love. The Florida sandals, with their 3 straps, are very hot sandals! I got fast and courteous service!"
"Usual good quality & better price"
"Each step I was advised of which was great. Delivered well before date given. Great experience "
"Items I wanted were available and reasonably priced! Shipping was quick. Thanks"
"I got a bit confused looking at the website, so I phoned. My call was answered promptly and my questions were very competently addressed with courtesy and good humor. I subsequently experienced UPS losing a pair of sandals which I had sent for repair by BirkenstockExpress. Once again the rep handled my dilemma with speed and grace, filing a loss claim with UPS and handling the entire transaction professionally and pleasantly.
UPS never did find the sandals I submitted, but BirkenstockExpress gave me a break on the price of a new replacement pair. They were great all the way and I highly recommend them to everyone who loves Birkenstocks."
"I recently purchased a pair of Bostons (Leather Washed Metallic Antique Black). The price was great, the packaging was great, the turn-around time was great. I bought Narrow width this time and the fit is absolutely perfect. I really love this washed metallic antique black leather -- a nice look. I appreciate being able to order and receive these without having to leave home during the quarantine. Thank you Birkenstockexpress! "
"Love my new shoes. It was nice to have them in hand in a few days."
"With any shoe, the proper fit is everything. With Birkenstocks, even more so. Between incredibly painful feet that can't stand any shoe for more than 4-6 hours and getting all sorts of conflicting advice about sizing on Birkenstocks, I was beating my head against the wall. I found the Express online, great people, and the right price. I received my Arizona Birkibucs in less than a week, and they feel like a dream on my feet. People could not have been nicer, with a light touch (I like that) at every turn. I will be returning shortly for my next pair and I'm telling everyone I know about the shoes and the store."
"Love the new Franca style. Always like the oiled leather, I think that's my favorite type of Birkenstock, no matter the style. I've never had any problems with Birkenstock express customer service, and this time was no different. Thank you."
"Love the experience but unfortunately sending back for an exchange as this is my first of probably many and they are alittle too short and I need the regular fit not the narrow. Looking forward to getting my exchange!"
"I thought about Birkenstocks for comfort and wanting cooler feet. My flat arches and overweight made me worry. Bought first pair, felt no aches from the start. After Bostons, Arizonas and Milanos plus splendid repairs over 30 years, I cannot imagine better footwear better retail focus over time. "
"I'm so happy with my purchase and customer service from you guys. Thank you so mucho."
"I have many pairs of Birkenstocks, but since I don't live near any Birkenstock stores now, I have to order online, which is a little scary since they all seem to have a little bit different fit (so I have three different sizes in my collection of Birkenstocks). This time I got really lucky. The shoes fit great, are comfortable and they are really cute.
I have had old pairs of Birks repaired at Birkenstock Express but this was the first time I bought a new pair, and I was very happy. I will soon be sending another very old pair for repair (a style that doesn't exist anymore, unfortunately, or I would just buy a new pair)."