"What a high performing business with outstanding customer service!! From searching products, product alerts, ease of buying and fast shipping, Blade HQ delivers top notch service. Not a single concern when it comes to reliable service and customer appreciation. Will always head here for my products! "
"Great communication, shipping times and selection of knives. "
"I've been laid up for weeks after surgery to re attach my Achilles' tendon. The recovery is long and painful and my right foot is in a bright purple cast up to my knee. As you can imagine I get pretty bored and occasionally turn to some retail therapy. Blade HQ already had a stellar reputation for being active within the knife community, but they went above and beyond on my last order. Not only did the parts for my knife modification arrive beautifully packaged and quickly, but on the box were hilariously hand drawn illustrations of activities to keep myself busy during my recovery! Including Netflix recommendations, and a nose picking diagram. It totally made my day and I shared a photo of the box to my instagram account for all of the knife community to see. Im very appreciative to Blade hq because it's the little stuff that can really brighten your day when you're down and out."
"I never received my order "
"BladeHQ is my first stop when shopping for knives or knife accessories. They have great reviews, prices, stock and ship quickly."
"Ordered another knife, shipment was quick and delivery was quicker."
"I had a gift card that I'd been wanting to use, and there was free ramen, so I'd say it was a win-win for me. I got a knife for my keychain, and a snack.
On a serious note, I was pleased with the shipping, and that you guys always answer my silly questions when from the order notes! Keep rocking guys!"
"I have ordered twice from BladeHQ. Both ordered arrived quickly and as ordered. Both shipments were well and securely packaged. very safe from damage. "
"They had the knife that I wanted at the best price I could find, along with an excellent warranty. Will do business with Blade HQ again. "
"My experience with bladehq.com was excellent up until I attempted to return my purchase. Their customer service was top notch, the order went smoothly and I received the knife in fine condition ahead of schedule. I purchased a $450 MicroTech Scarab Executive and was just not happy with it. It was my first experience with any OTF and I found the blade play/reliability of lock up to be less then stellar. I shopped around the site a little more and decided I would exchange the knife for a side opening automatic designed for left handlers. It was a lower cost knife but thought I could be refunded the difference. I contacted bladehq for a return authorization number and received on right away. I also agreed to pay a 5% restocking fee and the return shipping. Here is where I made a mistake. During the couple of days I had the knife, I reversed the pocket clip for left handed carry. Without thinking about it, I packaged the knife up and returned it per their instructions. After waiting a few days, I tracked the package and saw it had been delivered. The next business day I sent an email asking if the knife had been received. Within a couple of hours I got a response saying the knife had indeed been received but upon inspection it was determined that the pocket clip had been reversed and scratched the opposite side of the knife, voiding their return policy. They immediately sent the knife back to me with no notice or anything. I understand why the exchange was rejected but I was really disappointed that they gave no other options like a trade in value or something. Not even a notification that they could not except the return. I am sure they are making a lot of money on these knives given their high price. It seems odd they were not willing to help me out a little more. "
"Blade HQ has alot of awesome stuff, and a great shipping price. And they ship fast too. Definitely the only place I'll buy knives!"
"Great price for a quality knife, even received it sooner than expected!
I love all things about knives and Blade HQ is my exclusive vendor!"
"First purchase from here, Package came faster then expected, got some stuff only available at Blade HQ will be a frequent buyer from now on!"
"I always get great product from BLADE HQ"
"I have been a customer for many years. This is by far the best place to go for any of your knife needs. Outstanding selection, incredible service, and the fastest delivery on the Internet. All their items are exactly as shown and stated. I have purchased over fifty products and never had any problems with them,the service or delivery.
If you want the best of knife needs shop here.
Thank you Blade Play , you are Excellent!."
A rep from Blade HQ, BaldeHQ_1, has responded:
“It appears that your order was never shipped because there was a payment error, and we never received a reply to the email we sent regarding the payment for the order. If you have any issues, please contact our customer service by calling 9am-5pm Mountain Time Monday-Friday, or email us at info@bladehq.com.
Regards,
Blade HQ”