"Ordered a handbag and went on holiday expecting it to be delivered while I was away for a New Years event. Received confirmation email. Had not been delivered when I returned, no email explanation so I was forced to chase them. Received a canned response that my item was no longer available and I should have my money returned in 21 to 30 days and if not I would need to follow up with bank! Thanks for wasting my time and holding on to my money Bloomingdales! Thanks for leaving me no time to find a replacement bag for a big event (New Years Eve!). And thanks very much for your caring and compassionate canned repsonse!!"
"I ordered a Christmas gift from Bloomingdales' website on Dec. 17th thinking per their advertisement which was all over the website, including right below the shipping info when i was checking out, that you will receive your purchase before Christmas. Well, all of it was untrue. I will not receive my shipment until Dec. 29th! If i knew Bloomingdales makes false promises to its customers, i would have done expedite shipping!!!
To add to the disappointment, they never even sent me an email when my item was shipped! I had to go online and check my order status...
Horrible service, false advertisement, unprofessional and very unorganized compare to similar department stores. Stay Away!"
"This is not a safe place to buy online. I imagine that their consumer base is the kind that make impulsive decisions and love to shop at malls. Think of this place as a mall store. If you have expectations, for example of ordering a product online and expecting it by Christmas.... You will be disappointed. If you don't believe me take any store (Amazon, Macy's, etc.) and Bloomingdale's and walk through buying something. You will soon notice that Bloomingdale's site reminds you of the websites that came out during the 1990's. In addition, they do not have Realtime Tracking, which means you will see everything that's sold by them, but you don't actually know if they have it in stock until Bloomingdale's decides to email you days later stating that your order was canceled (if it wasn't in-stock). If your buying a gift or its around Christmas time be advised, they charge for shipping, and you have a high probability that it will get cancelled right before it's suppose to arrive. Trust me, it happened to me 3/5 times. Enjoy your shopping and I hope this helps!"
"worse ever! BEWARE!! don't order on line- they will tell you a price and send you an email with a higher price, call then and wait 30+ mins an then they say they can't canals. THEY suggested that when I place my order I need to call MY bank to see what I was charged. What an awful place to shop!!
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"Bought a pair of jeans and it didn't fit to me so they made me pay to send it back ! Also it's been a month and two weeks and I haven't hear from them or a refund they said they were working on it to refund my money but I haven't got anything is almost 5 weeks and they keep ignoring my calls or emails! Really Bad costumer service ! I recommend www.robecart.com. They have superb shipping and service. So you don't have to wait longer."
"Bloomingdale's online is a place that NO one should ever shop from. I've been a good credit card customer and on 5 occasions, they have canceled orders because they say my billing address is not a residential address (it certainly is, LOOK it up), that my billing phone did not match my order (it did because it is listed in my profile), and that they would send a gift card to my daughter and they did not.
Also, return process is horrible -they just LOST a return I sent them using their own prepaid label that they themselves issued! The return was for $400. When I asked them why they didn't have a record of the return labels that they personally issue so they could track it, they actually said, we have too many returns and can't keep track of all of these return labels and tracking Really? Worst customer service ever. There are too many competitors with GREAT customer service who don't just cancel orders on very good customers just for fun. Never again."
"I had a horrible experience with an online order. The order was canceled due to their error. The customer service person was extremely rude and very unhelpful. I will never do business with Bloomingdale's again. I advice against using their online store at anytime."
"i ordered a pair of shoes on Sunday for $180.00 then i got an email from Saks 5th ave that the same shoes where $157.50 i called customer service and got Jeff at ext 27149 the most unhelpful rep ever. i asked him to transfer me to a manager and he sent the call to a ringing phone and no one picked up. i will never order from them again and im ripping up my loyalty card that i have thanks for nothing "
"I ordered online...They cancelled my order after few days claiming I've requested to cancel..I never did !!!!
Customer Service rep said item out of stock finally and could not fetch supervisor to talk to me...promised they'd call me back..I am still waiting for Call!!!
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"I have only been buying from Bloomingdales (online) for about 3 months, after discovering the wonderfully huge range of products they have, but most of all their very low shipping rates to Australia! At first I found them to be reasonably quick to ship my orders, and also quick to respond to customer service emails and return requests. However lately (my last 2 purchases) I have noticed they seem to be taking longer and longer to reply to emails, orders take much longer to ship from the store, and I have not been notified of delays. I ordered a leather jacket, the site said it was in stock and they had my size. A week went by with no notifications. When I enquired, I was informed that my jacked was out of stock and had been put on indefinite backorder, as their supplier did not know when it would be back in. Weeks have gone by since then, and I have now noticed that my jacket (in all sizes) is back up on the site for sale - at a much higher price! I have not been notified that the jacket is back in stock, and my jacket has not been shipped. Luckily I was able to buy this jacket from another site, for a lower price! A week ago I emailed Bloomingdales customer service to cancel my backorder, as I no longer need the jacket from them. I was informed that with indefinite backorders with a delayed ship date, you can cancel the order any time until it ships. SO I hope they do not go ahead and ship the jacket now (and charge my credit card for $500) before they realise I have cancelled the order! My last few emails to customer service have not been answered and it has been 3 days now. They used to be quick and reply within 24 - 48 hours. My latest return request took 3 days to come through, and this time - they didn't even bother to send me the usual polite email that says, sorry it didn't work out, here are your return instructions from Borderfree. INSTEAD, all I received was the Borderfree authorization - as if to say, well here you go but we're not happy about it, not even going to respond to you. To be fair though, up until this last debarcle, the customer service team have been very nice and helpful in their emails. However, these delays and lack of communication is disappointing and not very reassuring, so I think I will stop shopping with them for a while. One other thing that troubles me, is that with my latest return they have charged me $66 for the return shipping, which is being deducted from my refund! This has not happened before, so why are they suddenly charging so much for the return shipping?"
"Stay away from dealing with this online retailer. If there is an error in your order (they shipped me the wrong size and wrong color merchandise), it will take weeks of phone calls(if you can get an actual human to talk with you) and many emails and faxes to get a full refund. Too bad, because they seem to have nice products - but they aren't worth the effort if there are problems to be resolved."
"You can't place an online order when you start a credit card (in person) with them. So if you are trying to take advantage of the extra 15% off, you have to do it in-store.
I called customer service, didn't even know I was getting transferred after the first person got my info. Had to tell the 2nd person everything all over again, all set to do my order and I confirm my identity - glitch in my card. Now the person has to call the credit center... stayed on hold for over 20 minutes and only to be hung up. Never again."
"Absolutely the worst. I had a gift card and tried to spend it online. The order went through but later they sent me an email saying additional information required. I called, waited for 30 minutes and finally someone picked up. He assured me after getting my credit card information, the order will go through. That was NOT the case. The second order was denied again pending "fraud investigation". I called again and spoke to several supervisors, and they still cannot tell me why the system flagged my order. It was a simple gift card paid with CASH. There was no credit card involved so how can there be any fraud? The truth of the matter is, they stole my money and now I am out a $200 gift card and my order."
"I always have the best customer service at Bloomingdales.com. I guess I am luckier than the customers who wrote all that 1 star reviews. I was shopping here for 4 times, and always was happy with the customer service and the product as well. Bloomingdales has a big choice of a different, and not only very expensive designer cloths. It's my favorite online store. And you can always get 10% discount if you sign up for e-mails."
"First time ordering from Bloomingdales online through my DiscoverCard ShopRewards program. Big mistake! Bloomingdales canceled my order 3 times! Reasons included blaming Discover as having the wrong UPC code of the product (which Discover had no idea what this was, as they do not actually deal with product shipping). Right after getting a rep assigned to my case on my 3rd attempt,I got duplicate items shipped to my house, with supposedly a third on the way! What is going on??? All the while my Discover card has not been charged at all. Despite very polite and apologetic Bloomingdales customer service reps, it's a zoo over there as nobody seems to know what is going on. Left a message to the rep in charge of my case, but either way I'm pretty sure after all these cancellations and whatnot I will never get the 10% Cash Back points on Discover that I was originally due. If you really have to shop with them, go to the store in person so that you'll save yourself the headache. I myself will never shop from them again, online or in person."