"The worst service ever at Bloomingdales online.
The package was just a thin plastic bag and taped mussily the bag was almost torn, item was out. Awful.
I have to send the badly wrinkled shirt to the laundry.
Such low-quality service is unbelievable in Japan."

"I was looking around in the jewelry section looking to purchase another item when I came across a counter. The sales lady was attentive, but was eager to sale me something, which I understand. Then I decided to make a purchase, but her register would not work so she took me to another sales girl and said she will cash me out and left me because she wanted to make more commission off other people I guess. By then, I changed my mind and didn't want it anymore and the girl went quiet and her eyes would not even look at me as if I have committed a major crime and don't exist. Her whole attitude changed. She was just dead mean! I was very apologetic and kind to her. And once I walked away, she walked back to the original lady I spoke to, I was walking away but towards their direction because that's where the exit was, so I walked by them and I CLEARLY heard them call me stupid! They were talking about me and called me stupid! How rude was that!? And hearing that, I immediately whipped my head around directly towards them and both their eyes were locked on me and we made eye contact as well. How rude and disrespectful these Bloomingdales employees are!? Just because a customer changed her mind? Why don't you just shove the item down my throat And force me to buy it then? Jesus. How can you call people names like that? Immature and rude and really unacceptable behavior for someone who is spending a lot of good money there! I will think twice now before I purchase another item there at their counters. Or store in general. I would go to Barney's or Berdorf or even straight to the original vendor's main store. How ghetto are those girls. Really."

"I will never place an order at bloomingdale's again.
Terrible support, very-very-very slow and don't really read your messages - like robots. Didn't help me at all.
First confirmed my order, then canceled whole order, because some items in my order runs out of stock, then charge me for the rest items (hmm, when my order was cancelled)."

"Horrible experience with Bloomingdales online. Clearly they do not want my business. They emailed me a friends and family discount code for 20% off, valid only on Oct 1st. When I added my items to the cart (2 sets of sheets) the discount displayed correctly, but when I went to check out, the discount was cut in half. I tried their online chat option and the agent told me it must be a glitch in their system and she'd recreate the order manually. I gave her my billing address and shipping address and she processed the order, and quoted me $386 as the cost she'd be charging. Then, I receive an order confirmation in my email. Both my addresses we're switched, and the charge was $394. I re-contact them again to ask them to switch the addresses and they indicate it's impossible. The whole order must be canceled and recreated....again. (Which they said was no problem since their policy is to cancel the order without any charges if you place the request in the first hour after the order goes through) I finally decide to cancel without renewing the order because of the hassle, and then find out they placed a $394 hold on my account anyway for the order, even though it was canceled immediately, and was a higher charge than I agreed to. They indicated they hold funds for 72 hours following cancelation. The girl that told me that ended the conversation with thanks for calling Macy's....oops, I mean Bloomingdales. Not the professionalism you would expect for a place that charges $200 for a set of sheets."

"TERRIBLE! I have had to problem solve 4 online returns. Long story short, in the process of moving I lost my UPS return confirmation and what do you know? Bloomingdales did not receive part of an order that was shipped in a single box and I am out of $150! BAD BUSINESS! I should not have to prove that I sent every single return I've made!"

"As a gift for Christmas, I received an expensive Christian Dior parfum gift set from Bloomingdales and it was also gift wrapped by them. Imagine my disappointment when I opened this and found the large parfum's tissue paper ripped into and the two other items unboxed and unsealed. I wrote customer service, and told them I simply wanted a replacement for the unsealed lotion. Initially, they gave me a 15% off my next order. As if. That doesn't even cover shipping. Then, they told me they would replace the entire set, and if it was unavailable, which it was, they would give a refund. So, the sender received a refund, and I'm still out a useable lotion. Customer service was quick and responsive, so I'll give them that. But, whoever sent the item to get wrapped didn't even check to see if the item was okay to ship. Seeing that all I wanted was a lotion, if I was a good cs rep, & seeing this was a gift - I would have sent a lotion or a merch credit to the gift recipient, not a full refund to the buyer."

"Never never never trust this store again. They cancelled my $702.72 e-gift card WITHOUT a reason, or even notifying me until I found it myself. The gift card customer service lied me several times, making up the excuses that they could not return my gift card balance. When they said they could follow up and called me up, they NEVER called me back. Both my husband and I have called them many many times and wasted enormous time and emotion but no progress has been made. This has been months since Bloomingdale ripped me off. STAY AWAY THEM! THEY ARE THIEVES!!! I will certainly BBB them and sue them if they still do not return my money."

"First and last time I will place an order at bloomingdales. Ordered a Michael kors signature tote in Beige picture shows the tote with soft pink handles or what is also known on macy's.com as vachetta and received beige/ebony/vn which is Vanilla. Getting a live person through the 800 number was a nightmare. There needs to be an option to get someone on the phone. Spoke to Ann on Dec 8th explained to her the site picture is not the same product that is being shipped out she assured me she would reship the correct problem. Waited a week and 1/2 and received the same exact purse. Called and spoke with another representative and she said there was no reason to reship the same purse because it would happen again. Exactly what I tried to explain the first time. I asked to speak to a manager and sat on hold so long I finally hung up. Now it is too late for Christmas and this was a gift. Website pictures are usless, getting through on the phone is like pulling teeth. For a site like bloomingdales and the prices this is shameful."

"Order shipped promptly and arrived on time. Just what we wanted."

"I have never had any problems with my merchandise that I ordered from Bloomingdales online, so I have never had the experience of returning it. I do have to say though that the speed at which they ship items is SO SLOW!

I have had my item take longer then normal to arrive at my house. Since their shipping prices are on the higher spectrum I find this to be incredibly annoying. Because shipping from the store is not the best, I do try to get my items in store instead.

Truth is if I like the item enough I will order it anyways, and expect to get to arrive later then I want. "

"I ordered a blouse, the wrong one was sent in, I returned it, and received a happy return card, which had invalid numbers and I was not able to use it online, I spent 2 weeks trying to resolve it, hours on the phone with unhelpful employees. I received a new gift card and tried to order online again, all the items I ordered were in stock while I was shopping, all of them were maybe available when I checked out.
Bloomingdales customer service is the worst, I advise everyone to shop anywhere else, not at Bloomingdales, even if you want to spend your money there they will not let you!"

"May14,2010 order was confirmed
May 17,2010 order was canceled because merchandise is not available.
Order 380487813.
April 27,2010 order was confirmed.Received different item.Misleading advertisement,item does not exist."

"I bought dresses for my daughter and even though they were the same size one fit OK and the other was too big. They said they would not take back the dress that was too big because she tried it on which was the only way to know if it was too big. They lowered my credit limit and raised the interest rate without telling me. Their customer service was nasty.
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