"I live in Canada and couldnt send flowers to my girlffriend through Amazon. So i picked this pathetic service that first popped on my screen when i searched to send flowers to India. I wanted to send surprise flowers at my girlfriend's work in a particular time window on 16 Feb as per the delivery option I picked.
1. He didn't come on time. Finally I had to tell my girlfriend about the surprise and she reached home by that time. But the delivery guy refused to deliver at any other address. He said he will come the next day. After multiple follow ups on 25 Feb, he confirmed that he won't deliver to any address.
2. When I followed up with their team about the refund, with a multiple back and forth emails, they said they won't refund the money. And asked for another address to send the package without any due date.
Before you order through them, may be consider throwing your money in gutter... that may give you satisfaction rather than this trouble we went through."
"If we order they wil accept our order later they mail saying delivery address is far qe should pay extra money if we tel them don't want cancel it they wil charge 200rs without reason so guys don't trust them they are fake"
"Paid online for a cake on 24th feb. Website said that the cake would be delivered on 25th feb 2022 between 8am to 12pm. Received a call at 11am asking for payment of 250Rs as additional delivery charge. I Paid that amount immediately as I did not want the delivery to be delayed. Unfortunately it was not been delivered at all. Tried calling their no. Was put on hold for over half hour. Tried to email them as well. No response from Bloomsvilla."
"BAIT
I made an order after inputting the pincode. They said the product is available.
After the order is placed, and payment is made they say the product is not available and they will replace it with an additional Rs 150 for delivery even though while placing the order it was said that delivery is free.
The other option is to cancel with Rs 200 or 10% cancellation fee whichever is higher. Or get a gift certificate on their website with cancellation fee waived.
Either way your money is stuck.
The customer service number did not connect me for a full 10 minutes the first time.
When I finally got to a customer care executive, they put me on hold indefinitely. I had to be on call for over half an hour and then they hung up without solving the issue.
TLDR: They bait to get your money then you are stuck. Customer service is pathetic.
I wanted to attach screenshots of the entire things but there is no provision.
Extremely unprofessional, I know I won't be ordering from them again."
"Ordered on 14th Feb for same day delivery. Bloomsvilla decided on their own to deliver it next day. I requested the company to either deliver same day or cancel + refund. Company choose not to respond until next day, when the delivery actually happened. I still requested for refund as purpose was defeated. Sent emails, but team responded very rudely quoting "no refund policy upon delivery".
Stay away from this site. I would never order again."
"This was the worst shopping experience. The so called "exotic' fruits in the fruit basket were stale. Even though paid extra for the vase, the flowers were delivered without a vase. The customer service does not exists, no one responded to any queries or complaints. Please DO NOT order from this website. I have ordered from many others that are much better. "
"They are con people took 3000 from me and gave something worth not even 1000 u think we are fools here we don't understand. I made the biggest mistake ordering from this site. You have sent such a bad bouquet In drinking glass its so shameful and some small chocolates.
There were supposed be 20 pink roses and 3 asiatic lilies. And a box of 24 pcs ferrero rocher.
And what did my sister receive. 15 PCs of ferrero and 10 red roses 10 carnation white.
They just copied all images from ferns n petals don't order it's fake n fraud"
"Items never arrived. Ordered on Friday for an important occasion with promised delivery of Saturday morning between 8-12. % days later and still no item nor meaningful response. No answer for number listed as U.S. Chat referred to email. Email said updated order or no response. I will never order from this company again. "
"I had place an order inspite giving proper information and doing the payment all details were wrong and now no response from them also they are not ready for refunding the amount"
"Avoid purchase transactions at www.bloomsvilla.com
They fraudulently make money without delivering. Modus operandi is to induce customers by lower pricing. After payment is made they send mail asking for exorbitant (compared to price of item) delivery charge. Situation is created for you to cancel the order and ₹200/- or 10% of order (whichever is higher) is cancellation charge.
They make money only through order cancellations !
BEWARE"
"Paid over 3,000 for a lush wreath of white roses for my uncles funeral and when it arrived it was a single line of thin cheap large daisy looking flowers. now wroth even 1,000, yet here I paid 3000. After we contacted them all they could say was we ran out so we replaced it with EQUAL quality. NOT TRUE. I wish I could upload a picture of it and you'd all laugh to what they call equal quality. I was never offered a refund or an apology, not did I think it was worth my time dealing with scam artist. I'll take my loss and aware others and never come back here for any purchases for any events in life.
The normal courtesy if they ran out of the flowers and style I order would have been to contact me via the many forms of contact info they take from you and ask would that be okay or should be issue you a refund. Don't you think all? Now for the rest of my live i'll have a guilt that my uncle on it last resting day was scammed out of his final respect with these cheap wilted flowers. "
"ordered sweets from this site for my friends wedding and they delivered it right."
"delivery of flowers on the very same day at price of 399.Cant ask for anything more"
" i would recommend people to buy your flowers on special occasions.They are good florist "
"great quality of beautiful flowers.Timely delivered by them. no complaints"