"I rented a boat and had bad weather I asked for refund and was told to cancel and will refund and never refund "
"Boatsetters has a deductible of $7500 on their insurance policy. We all hope that accidents don't happen, but an afternoon on the lake could end up costing you a small fortune. My friend had to sell their car to pay the deductible."
“Thank you for this feedback and we're sorry to hear about this experience. We provide information on the insurance policy and deductible in our support article here:
https://support.boatsetter.com/en_us/geico-boatus-coverage-information-SkbNIys3o Renters must return the boat in the same condition it was found in at check-in, aside from fair wear and tear. When a damage claim is filed, a dedicated team gathers information from both parties to help bring about a satisfactory resolution. If a resolution cannot be reached, the claim can result in third-party arbitration. If you would like more information about a specific claim, please reach out to our claims team at claims@boatsetter.com.”
"If you take insurance the owner knows they can easily make a claim, but the renter pays a high deductible. "
“Thank you for this feedback and we're sorry to hear about this experience. We provide information on the insurance policy and deductible in our support article here: https://support.boatsetter.com/en_us/geico-boatus-coverage-information-SkbNIys3o
Renters must return the boat in the same condition it was found in at check-in, aside from fair wear and tear. When a damage claim is filed, a dedicated team gathers information from both parties to help bring about a satisfactory resolution. If a resolution cannot be reached, the claim can result in third-party arbitration. If you would like more information about a specific claim, please reach out to our claims team at claims@boatsetter.com.”
"As a boat owner I’ve used Boatsetter for a few years and so far it’s been good, not great. When my boat was recently damaged by a renter I felt confident that I covered, I was wrong, They gladly accepted each renters insurance premium but when it came time to pay for a legitimate claim they denied it.
Owner beware, renter have a blast.
I will not be using this sorry excuse for a company any more. Happy boating. "
“Thanks for reaching out to us here, and we understand your frustration. We always try to take care of our boat Owners as best we can. But there seems to be some miscommunication about our services. Boatsetter is partnered with GEICO to facilitate safe boat renting for all, we do not provide insurance ourselves, therefore all the insurance claims are handled by the insurance provider and not us. We hope this helps.”
"A complete scam! NEVER EVER USE THEM! I booked a boat a month ago and they cancel 24 hours in advance when there are no other boat options available and essentially tell me tough luck and not their problem. Beyond unprofessional and never to be trusted"
“Thank you for this feedback. We're so sorry to hear about this cancelation and we completely understand how upsetting and frustrating this must have been for you and your group.
Unfortunately, last-minute cancellations can sometimes occur when an owner has mechanical issues with their boat or other unforeseen circumstances. In the event of a last-minute cancellation, our support team is always happy to help in the search for a replacement boat and we have agents available 7 days a week during standard operating business hours.
I can confirm that your canceled booking was refunded in full. Please don't hesitate to reach out to us at contact@boatsetter.com if there is anything else we can assist you with.”
"I rented a boat that had mechanical issues. The previous renter the day prior to my rental had the same issue. I returned the boat then the renter put an insurance claim in that I caused the mechanical issue. This is incorrect I tried to contact Boatsetter they refused to let me speak to a person (email only) this email only auto responds the same message every time. Boatsetter charged me both rental days (the boat cost plus booking fees and insurance fees, 50% of the cost) outrageous fees, security deposit and stated they do not pay repairs under 7500$. They refused to communicate or investigate this boat owners fraud. I paid for insurance the boat owner pays for insurance and then the insurance doesn’t cover anything and they charge my credit cards.. STAY AWAY FROM BOATSETTER if this isn’t illegal it should be"
“Thank you for this feedback and we're sorry to hear about this experience. Renters must return the boat in the same condition it was found in at check-in, aside from fair wear and tear. When a damage claim is filed, a dedicated team gathers information from both parties to help bring about a satisfactory resolution. If a resolution cannot be reached, the claim can result in third-party arbitration. Our policy is to keep all communication in writing so that all parties can refer back to the information easily and efficiently. If you would like more information about a specific claim, please reach out to our claims team at claims@boatsetter.com.
”
"Beware!!! First off Boatsetter should not be renting out boats that are not maintained for safety. We found out that the boat was not in proper working order when we were out on the water. The speedometer failed, the horn barely made noise and the engine was not maintained and failed. There was only one ore on the boat, inefficient for paddling that size of boat. We could not find a flare or anchor on the boat. The contact person did not have the training to be sending people out on boats nor should he be the contact person in case something happens. He kept texting about calling the coast guard. That is for boats 3 miles off the coast. He should have called the Orange County Sheriff Department immediately after we contacted him. Now Boatsetter is coming after us for $7,500. They are running a dangerous operation and do not take responsibility for the boats or your safety. "
“Hi Sarah, thank you so much for bringing this issue to our attention and we're so sorry to hear about this experience. We would very much appreciate the opportunity to rectify this situation and help to bring about a satisfactory resolution. We aren't able to locate your booking from your information here. Please reach out to our customer experience team at contact@boatsetter.com. Make sure to make the subject line, “More info: YOURNAME Review.” We would love to get a customer support agent to work on this with you as soon as possible.”
"Boatsetter's concept is very helpful and much better than what I've been used to before when it comes to renting boats. With all of the usual paperwork and verification taking place behind the scenes, it's much easier to simply look for boats I like and reserve them asap. Since it is a marketplace, there may be some boat owners who may be better at "customer service" than others, but thankfully Boatsetter's customer support was able to help me when needed. This is my second time using Boatsetter and can see that the company itself is doing a good job, even if there may be a few "poor" boat owners who slip through the crack."
“Thank you so much for this review! We appreciate you being part of the Boatsetter community and we hope to get you on the water again soon!”
"They stole 4600 off my credit card.... avoid at all cost"
“Hi David, thank you so much for taking the time to provide this feedback. I'm so sorry if your booking was not as positive an experience as it could have been and we would love the opportunity to rectify this issue and bring about a satisfactory resolution. Please reach out to us at contact@boatsetter.com and a member of our support team will be happy to assist you.”
"DO NOT TRUST THIS COMPANY. My fiancé inquired about a boat rental about a week ago, and the boat owner took it upon himself to book us for $1300 with no approval to do so whatsoever. When questioned, the boat owner (Asilbek) brushed us off and told us to take it up with the company. Our experience trying to get anywhere with customer service (the reps name is Riley) has been nothing short of miserable. Since there is no way to contact this company via phone, we have been at the mercy of their incredibly slow email responses. So far they have basically told us they are sorry we booked the boat and didn’t use it and that unless the boat owner wants to refund us, there is nothing they can do…Completely ignored the fact that we did NOT tell the boat owner to move forward with the booking. How are the boat owners running this company?? This business is incredibly shady and assumes no responsibility for the people they are allowing to do business on their app/website.. I would avoid them at all costs."
“Hi Joshua, thank you for providing this feedback and we're very sorry that you did not have a positive experience. In order to further assist you, we will need the email address on your account to look up the booking. Please reach out to us directly at contact@boatsetter.com and we would be happy to assist you and help bring about a satisfactory resolution. We hope to hear from you soon!”
"WATCH OUT
WATCH OUT! We had a boat booked and paid for with Ryan. Ryan sent me a text saying he had someone that wanted to rent his boat for 2 days and then the next message, is a cancelation notice.
We had family plans for Father Day on the lake with our 4 kids. His response "It is refundable". He missed the point!
Slimmy way of doing business! Beware, he will dump you for a better offer and Boatsetter allows this type of vendor."
“We're so sorry to hear about this and we understand how frustrating and upsetting situations like this can be. In the case of last-minute cancelations, our support team is always available to help find a replacement boat. We would love the opportunity to make this right as well as to follow up with the owner to ensure that similar situations don't happen again. Please reach out to us at contact@boatsetter.com and we'll be happy to assist you. We hope to get you on the water again soon!”
"shame on you.Horible experience, renter beware. No challenges to extra damages......1670.00 later, still no contact. Owner lied to my face."
“We're so sorry to hear about this experience. We are always striving to improve the renter experience and we would love the opportunity to help bring about a satisfactory resolution. Please reach out to us at contact@boatsetter.com with your booking information and a member of our team will be happy to assist. ”
"I rented a boat on boatsetters for my friends 40th Birthday. YESTERDAY'S charter was terrible. After having discussions with Caption Gordon on the app. It was understood that the guest of honor only drinks white wine. I asked could we bring 4 bottles on board for her. I understood that to be ok. He said he would also get the type of wine she drinks. It was also understood that we wanted to be picked up and dropped off at Pier 6 the restaurant. Gordon said he thought i meant pier 6 where he docked. We chartered the boat from 2 till 6pm. He picked us up at 3:15pm. Said we could not have the wine onboard. Then got into an argument with his wife CARRIE about not getting the wine. We where dropped off at a different location at 515pm and forced to pay 300 for fuel 212.00 for drinks and a 320.00 tip that we HAD to pay by zelle or cashapp. He said he would uber us to the restaurant. Our group was all women in a empty marina. I called Gordon at 530 and asked what time was the uber. He said 6:20. We had a 30 minute drive and we had restaurant reservations at 630. His uber was t going to be there until 620. I have no problem paying for the drinks or the gas but TIPPING him for a awful experience NO! I have attached the INVOICE for the drinks gas and tip. I tried to speak to him about refunding the tip.and he would not. Not to mention we paid for 4 hours and got two.
"
"I reached out to this Captain FOUR times to book his bit. It was just for me and my friend to go try wake surfing and then tan and listen to music the rest of the day. Nothing crazy. NO RESPONSE. Zip, zilch, none, nada. So unprofessional, and so very rude. "
"Rented a boat from a very accomodating host and had a wonderful experience. Ease of rental process was great and price point made it affordable"
A rep from Boatsetter, boatsettermanager, has responded:
“Thank you for reaching out and providing this feedback. We're very sorry to hear about this experience. We aren't able to locate your account from your information here. Would you mind contacting our support team at contact@boatsetter.com? We would love to get a support manager to work on a solution to this with you as soon as possible. ”