"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"I tried to check out and pay for items in my cart but the button to "pay now' was hidden by another button. your web site needs to make the pay now button bigger and more visible."
"Had what I needed in stock when other places didn’t! That’s worth 5 stars!!!"
"Your site made it easy to find lol the parts needed."
"very satisfied, great selection of in stock parts"
"I ordered part last week. Payed more for shipping and handling than the actual part and it still has not been delivered to ups or moved from facility. What’s going on. My boats out of commission till I get that part "
“We do apologize for any carrier delays at this time. Please be advised with standard shipping, packages are typically shipped UPS Mail Innovations. UPS will pick the package up our location and once it's closer to the destination, the package will be handed off to USPS and can take 7-10 business days to be delivered. In the future, you may choose expedited shipping, as these packages are delivered via UPS only and delivered within 2-3 working business days.”
"Ordered a week ago and packages have not shipped yet"
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"Got everything I needed."
"Nice layout. Found needed parts easily."
"Boats.net is the best place to engine parts hands down!!"
"I ordered an intake manifold gasket which I waited two weeks to be delivered(post office fault), only to find that they bent the metal gasket right in the middle of one of the intake port holes to fit it into the shipping box, if you know how metal gaskets work (or any gasket) you don't put a crease in it...it will never seal properly now. I called customer service and they made it right! Great to deal with!"
“We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.”
"Always a great site for older marine engine parts. Have been buying parts for years."
"Easy to order, fast shipping and delivery "
"Very helpful knowledgeable chat line."
"Great site easy to follow good pricing
Thank you for keeping out b100s running"
"Always in stock and super fast delivery"
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“
Thank you for your feedback. We hope to do more business with you in the future. If you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer service team.”