"Hi,
Do not book through Booking.com to Laos.
We recently booked a room at Mekong Moon Inn Hotel in Luang Prabang. We unfortunately had to cancel. Booking.com sent is a cancellation confirmation saying we would only be charged the first night.
We then discovered we had been charged the entire trip.
Here starts the pain : we called Booking.com who basically told us they cannot do anything !!! They have no way to have hotels there respect their commercial terms.
Of course the hotel refuses to refund us and say they do not care about Booking.com conditions.
For you to choose what to do, but I wished I had read such review before making my reservation."

"on Booking.com I booked at Dea's guest house , Baga beach , Goa , it was stated that its a 2 BHK apartment, but when we reached goa , Dea's guest house representative gave us another address to our driver from airport and said they don't consider booking.com bookings ! it was a rude shock for us, and said there are no rooms available and the only room available is on a 4th floor with no working escalator, 1 BHK for 9 ppl, and a filthy apartment with no water, not cleaned, leaking fridge, spoiled beds and they also took Rs.16K in advance for this ! they also didn't give any receipt against the payment , when we reported this to booking.com they said they need the receipt as proof, which obviously the Dea's guest house owners knew , and they blatantly committed this fraud ! please don't book on booking.com , they are just a middle men platform they don't care about customer experience, they just want to mint money and easily wash off their hands incase of disputes ! "

"„Minus: Unzulässig: Anbieter will nur für unmittelbare Schäden bis zur Höhe des Buchungsbetrags haften und schließt weitere Haftung aus; Falsch: Es soll niederländisches Recht gelten; Unzulässig: AGB auf Deutsch nur unverbindlich - im Zweifel sollen englische AGB gelten; Unwirksam: Mit Zugriff auf die Internetseite soll man AGB gelesen und akzeptiert haben.“
"

"I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. DO NOT USE booking.com UNLESS YOU ARE PREPARED TO NOT HAVE THEM PROTECT YOU IN A SITUATION LIKE THIS!!! I WILL NEVER USE THEM AGAIN!!!"

"I had a booking in Booking.com for 7 nights at hotel Residence De Bruxelles in France, I then canceled this booking in June a month later before the cancellation deadline. The hotel policy states that no deposit will be charged.
But I was charged 61 Euro fee right after booking by a shop named Le Victoria, at that time I thought that my credit card information was stolen and that the transaction was fraudulent had no transaction with Le Victoria, so I refused this transaction and asked the bank to give me more information. A month later I got to know that it was a payment to the hotel Residence De Bruxelles.
I then contacted Booking.com for their clarification of that payment and asked for the refund, what I got from Booking.com is that they were checking and have been contacting the hotel since July, but they have ignored me and my wish for clarification of the purpose of this payment. Booking.com even emailed that the refund had been made by September 1st but until now (it has been over 3 months since my cancellation) I still have not received my refund. The hotel Residence De Bruxelles was wrong when they charged the repayment and the Booking.com ignored that.
I learned from this issue that Booking.com does not have a good validation of hotels under their website and that they have no authority over the hotels listed for such issues. I am completely dissatisfied with Booking.com and I don’t currently plan on using their services any more. As far as I’m concerned they were the one disappointment to an awesome vacation.
"

"I was searching for a hotel for a malibu wedding that we were attending. This was 4 months in advance and all the hotels: Westlake Village, Sheraton and Hampotn Inn had free cancellation with in 72 hours before check in date until I saw a charge for the full amount $196. In the email at the way bottom said cancellation cost $175 Until June, I thought this was to be refund if cancelled because otherwise wouldnt the cancellation cost be the full amount $196?. Now I'm thinking ok I must have missed somewhere that to cancel it will cost me the extra $21. I guess that wasn't too bad. Why would I reserve/hold 3 different hotels if I've already paid for one? I was able to cancel the other two with no cost and still thinking I was at least able to get my $175 back for the one hotel I was charged for. I ended up cancelling because I was no longer going to the wedding. I cancelled a month after booking and I never got any refund back, so I had to dispute this with my credit card which was easy and they had no problem refunding me. Don't book through here, it is tricky. Just book through the hotels website, its the same price anyway."

"Do not use this service. I was stranded at the Atlanta airport. No hotel rooms in the vicinity available. I consulted booking.com and they confirmed a reservation at a sketchy motel 20 miles from the airport. I rented a car, drove to the motel, and they had no knowledge of my "confirmed reservation" and NO ROOMS AVAILABLE. "

"To all my military people and friends do not use www.booking.com They are frauds. They charged me for twice for rooms they overbooked. They relocated me and refuse to give me my money back. Do not use this website.
"

"I made a reservation at Hotel Cervantino using booking.com. When I arrived at the hotel, the receptionist had my reservation but claimed there was no record of my payment. The hotel also claimed that their credit card machine was not working. They required that I pay in cash. Since I had just arrived in Mexico, I did not have enough pesos with me. They sent me out on foot to find an atm machine. Once I paid for the room in cash and got to my room, I found the hotel had already charged my debit card. When I reported the problem to booking.com, they required my bank statement and copies of my receipts from the hotel before they would even make a call to the hotel to resolve the issue.This level of customer service is unacceptable. I will never use booking.com again."

"Dear Hotels around the world.

I am the owner of the hotel who need to express my feeling after using booking.com service by selling rooms onlines

Booking.com has a VERY RUDE SERVICE from Elegant Staff ESP.Customer Service.staff and Credit Control staff.

Why ? : they NEVER prove the situation although we have an evidence.

ex. Mr.A did NOT check in but they judged Mr.A checked in because Mr.A said he checked in. So we ask more information about check in time, room number, check out time and receipt. They reject to give more information and ask for commission although we have evidences which can prove. I think this is called " CHEATING ".

I feel like the elegant staff who trained from Huge Company like Booking.com NEVER care the hotel. Because they always think they are big.

I will tell you this is a high profile company but give LOW services, LOW investigations LOW hotel partner protection by LOW people they trained elegantly for service industry.

Booking.com also has a Problem with Review Investigation.

They never know the truth but Liar can write a misleading message on the hotel page without the best investigation from them ( Booking.com ). I mean the best responsibilities and compensations ???

Anyways I think, Many thousands agent sites which ALWAYS READY TO WELCOME HOTELS as below CAN SOLVE THESE PROBLEMS IN THE BETTER WAY and this is not gonna be the problems for hotel marketing if hotels will not care Booking.com same as they did not care to hotels.

Some of Distributions Channels :

1HotelRez
AA Travel
Abreu Online
Accommodation Guru
Agoda
Alpharooms
Amsterdam30
Asiarooms
AsiaTravel
Atrapalo
AustraliaBedBank
Australian Accommodation Data Exchange (AADX)
Bali Hotel Guide
Barcelo Viajes
Base Backpackers
Bath TIC
Bedbooker.com
BestDayTravel - Coming Soon
Best Hotel Online
Blue Holidays (Virgin)
Bodmin TIC
BookEasy (VIC’s)
Bookerclub
Booking.com
Bookit
Bookit.co.nz
Boscastle TIC
Bristol TIC
Bude TIC
Budgetplaces
CentralLondonApartments
CentralR
CentralReservations
City base Apartments
CityZenBooking
ClickHotels
Cornish Riviera TIC
Cornwall TIC
CostaVision - Coming Soon
Cradle Coast Tourism
Ctrip
Despegar
Destinations of the World - Coming Soon
Discover Australia
EasyToBook
easy-breaks.com
ECCO Tours
eLong.com
Expotel
Engrande
Enjoy Vacations - Coming Soon
Epoque Hotels
eTourism Holidays
Excite Holidays
Expedia
Ezibed
Facebook
Fastbooking
Fiji Travel Online - NEW
Fincahotels.com
Fowey TIC
getaroom
gnconcierge.com
Golden Chain
GoIndonesia.com
Go Native - Coming Soon
GTA
Holiday City
Holiday Guide NZ
hooroo
Hostel Bookers
HostelsClub
Hostelworld
The Hotel Network
Hotels.com
Hotel.de
Hotel Direct
Hotelsclick - NEW
HotelsCombined
Hotels2go
Hotels4U
HotelClub
Hoteliers.com
HotelshopUK
Hotels.nl
HotelSpecials
HotelTravel.com
HotelTonight - Coming Soon
Hotels.tv
Hoterip
Hotusa Hotels
Hotwire
HRS
icastelli.net
i-escape - NEW
Innstant
InnTopia
ImpulseFlyer.com
Jasons
Jetsetter
Jetstar
JTB Hawaii
Jumbo Tours
KlikHotel
KiwiRail
KeytelHotels.com
Lastminute.com
Lastminute.com.au
Latestays.com
Laterooms
Launceston TIC
LeisureCom
Lido
Liverpool TIC
London30
Looe TIC
Loving Apartments
M-Power/World Blue - Coming Soon
Mais Reservas
Marsol
MaxEngine - NEW
Mobile/Smartphone Devices
Mr & Mrs Smith
MyBookings.com.au
NeedItNow
Newquay TIC
Not1Night
NZBedBank
Olympia Europa
Ostrovok
Orbitz
OzAccom - NEW
PacificBedBank
Padstow TIC
Pan Pacific Travel
PegiPegi
Powderbeds
Prestigia
Priceline - Coming Soon
PricelineHK
Qantas
Quantum Reservations
QuickBeds
RajaKamar
Rakuten
RatesToGo
ReadyRooms
Realtime Travel Solution - NEW
Restel
Room-Trade
Ignite Travel formerly RewardsCorp
Rezserve
Roamfree
SAA
Sawadee
Secret Places - NEW
Serhs Tourism
SkiTravelCompany
South Beach Group - Coming Soon
Splendia
Standby Rates/Ok Jack
Stay247
Stay Today - Coming Soon
St Ives TIC
St Mawes and the Roseland TIC - NEW
Superbreak
Sydney Airport
Tablet Hotels
The Luxe Nomad
The Tailor Collection
Thinkhotels
Thomascook.com
Tiket.com
TickTab
Tomas
TotalTravel
Trademe
TravelBug
TravelStay
Travelocity
TravelRepublic
Traveltool/Logitravel
Travelzoo
Treovi - Coming Soon
TripAdvisor
Trisept Solutions - NEW
Truro TIC
Unister.de
Venere
Viajes Olympia
VIP Backpackers
Weekendesk - Coming Soon
Welcome to West Cornwall Centre (Penzance TIC)
Whistler.com
WorldBlue
Worldview
Wotif
YukTravel
zanadu

and More +++

I hope Booking.com solve these problems in an effective ways !

Why ? : Because Booking.com works with hotels not slave partners."

"I booked a Hotel for December 29 in Cancun. The hotel was Condominium Cancun. One day after the booking confirmation I received an email from Booking.com saying the hotel was overbooked and that they would arrange another accommodation for me in the next 24 hours with same or higher quality.

4 days later, they suggested me 2 lower quality accommodations far away from my original destination. It was like choosing a hotel in Manhattan and they provided me something in New Jersey….

Up until now I am still waiting for a definitive solution from booking.com. This situation confirmed that they have a weak booking policy and they work with bad hotels.
"

"Do not book with this company
The booked a property for us and took our credit card details
With no warning about 1 month later they cancelled the booking
This was a holiday period which meant that we could not get another property
"

"Absolute disgrace. STAY WELL AWAY. Gave my bank details to a hotel I DID NOT book with and allowed them to charge me £300 for a reservation that was never made. Booking.com refused to correct it, refused to answer emails and accepted no responsibility for their security lapse. Their customer service team are incompetent and beyond arrogant. They have no idea how to deal with the public and will happily allow other institutions to take money from you in their name. At NO POINT as any representative from this company apologised for their misconduct or offered any form of support. They will happily take your booking and money and then treat you like something on the bottom of your shoe. All they had to do was correct their mistake, refund my money (a significant amount to an individual but minimal to a global company) but they told me to sort it out myself with a hotel I have never heard of or had any contact with. To clarify, there was never a booking confirmation sent to me, no email confirmations, no emails to say 'no show' at hotel, just £300 taken straight from my account without my permission.
Booking.com are the most disgraceful company online."

"Pretty bad outfit. I just booked though them. Got suspicious when no invoice or credit card charge showed up on my email(supposed to be immediate) . (They used the word "instant" a lot on their web site and an invoice was suppose to show up along with credit card charge right when booked). Called owner (whom it turns out I have known from the past!) and found that the "availability" listed is wrong. I am working with the owner and maybe it will get resolved (Hawaii trip - hope so). But the processes and responsiveness to the notes I have sent Booking.com is graded as "F". As I write this they STILL have bad room inventory on their web site. As one other reviewer wrote, I would stay away from these people. At this point I don't want them to help....they seem to be screw ups. I hope to work this out with the owner of the property and I am a bit worried booking.com will continue to goof this up. Keeping fingers crossed. "

"Made a hotel reservation for tonight, just found out I have to work tomorrow and can't go. Policy clearly states no changes or cancellations with in 2 days of reservation, so I will be charged $55.00.

Called the hotel, the owner stated he would NOT charge me if Booking.com faxed him something. they refused.

so even though the hotel was willing to not charge me, booking.com is still charging me.

Had I called the hotel directly to make the reservation, it would have been the same price and I wouldn't be getting charged.

won't use booking.com again."