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Verified
5/5

2019-03-26

Fast and easy

"Fast and easy like the title. I have been using bookit.com for all my vacation trip"

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Verified
5/5

2019-03-26

handling situations

"I booked a trip and had a situation with my returning flight and the customer service rep. corrected my situation for me and I am very grateful for that."

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Verified
5/5

2019-03-26

"Excellent customer service."

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Verified
5/5

2019-03-26

I was taken care of very well

"The young lady who helped me was fantastic I wish w could get her every time I use Bookit !!"

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Verified
5/5

2019-03-26

Amazinh

"Amazing I love it !!!!!!!!"

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Verified
2/5

2019-03-25

Family reunion

"I was booking for family reunion. I did not have a problem booking however, my family members encounter several issues. My sister's was booking a flight and room. However, upon completing the reservation she received a message stating taht her flights did not go through and only the room was confirmed. When she called the representative was having a hard time answering the phone. She then proceded to laugh. When my sister voiced her concerned she was told to book the flight seperate. My sister told her that she would be charged at a higher rate. The representative continued to laughed in the background and didn't seem to care. After going back and forth with the representative, my sister decided to cancel her reservation and book elsewhere."

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Verified
5/5

2019-03-23

Costa Rica trip

"There was a lot of confusion trying to book the hotel part and I had the chance to talk to Jillian Kelley about it and she was able to do it for me
She re did the hotel and the airline tickets for me and I will be forever grateful..It makes a whole lot of difference when you have someone as knowledgeable as her that's willing to take the time to help.
Thank you again Jillian.
"


Verified
5/5

2019-03-23

Redemption

"I hated BookIt, but you guys won me over."


Verified
5/5

2019-03-23

great price....web booking very easy

"found the property I wanted at a good price.....then booked it"

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Verified
3/5

2019-03-23

Charged too much

"I booked the exact same thing as a friend at the exact same time, mine was $1680, hers was $1654, exact room, exact view. Then I get my email confirmation and my price went up to $1734! I know it’s less than $100 difference but that’s still a lot of money. Now i have to call tomorrow and figure out what happened. Such a hassle! I was really happy with everything else until that happened."

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Verified
5/5

2019-03-23

Easy

"Booking flight and hotel was easy. However, I didn't get an email receipt."

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Verified
5/5

2019-03-23

Great!

"Was great, quick and straight to the point."

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Verified
5/5

2019-03-23

Great customer service

"I spoke to two representatives today and they both were amazing and resolved my issue with delay. They were courteous and very responsive to my needs. "

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Verified
5/5

2019-03-23

Holbox island

"Pleasant to deal with. Went over all the details. Asked questions making sure I had everything covered."

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Verified
5/5

2019-03-23

very easy

"very easy and have had several trips we booked"