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Verified
5/5

2019-09-26

Professional and Courteous

"Glenroy, was very professional, courteous and attentive, during our telephone interaction. "

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Verified
5/5

2019-09-26

I always book through bookit

"I like how easy it is to book and the low monthly payments"


Verified
5/5

2019-09-26

Easiet and Quickest Website with Affordable payment options

"I love that you can narrow down your search by dates, name of hotel, stars etc. Booking was so easy and none of those middle guys trying to sell you stuff and delay your booking. It was as simple as choosing the hotel, adding your contact information, and choosing the extras like transportation and insurance, which I chose and highly recommend. Most importantly, I love that they offer the payment plan because this allowed me to book the deal today with only $45 down and lock my prices. "


Verified
1/5

2019-09-26

Horrible Customer Service

"So..I booked my vacation today and there was a error - I called back right away also emailed the lady back. my card had been charged. The lady re booked and another error happened. She told me she would call me back - no call no email back. I used my coupon the 1st time - she told me I couldn’t use it again even though it’s an error on your their end. I am extremely upset my card has now been charged twice and I’m not even sure that my vacation is booked?? Why because no one will call me or email me back! I am so upset about this!! I’ve used them several times! Now I have to call back and go through my whole story again just for them to tell me again they don’t understand??!! I DONT UNDERSTAND??!! Is it booked or not??!! Did I now just pay for 2 vacations because of their error??!! HORRIBLE!!!"


Verified
5/5

2019-09-26

Customer Service

"Excellent service in assisting to upgrade hotel room. "


Verified
1/5

2019-09-26

customer service

"you can only reach customer service at 9am"


Verified
5/5

2019-09-26

Great Website loaded with Deals

"I use Bookit.com every year to plan my families vacations. I love the deals they offer and so many great locations and hotels, amenities and such to save you some great money! They offer the Pay Delay which is a life saver, payments are broken down into 6 payments (monthly or bi-weekly) depending on how soon your travel is. I love that they send reminders when payment is coming out and I've only had to contact Customer Service once in the last 6years but the Rep. was wonderful and adjusted everything as I needed it. Highly recommend using this site!"

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Verified
5/5

2019-09-26

easy

"It was easy to book my trip with book it I love the fact it has payment plans as an option! "

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Verified
5/5

2019-09-26

Great!

"Fast, convenient and cheap"


Verified
5/5

2019-09-23

All good

"All good, used before with no problems and this time was the same. "


Verified
3/5

2019-09-23

App and calling won’t work

"The app won’t work. I called and they did not understand what I needed. I finally went to the website and completed the transaction. A 20 minute transaction took over 3 hours.
The deal was incredible. I hope the hiccups can be worked out.
Thank you
"


Verified
5/5

2019-09-23

Plenty of information to make an educated decision

"Plenty of pictures and access to customers reviews that really helped to make an informed decision about what I was getting for my money from a place that I have never been to. Thanks for making it quick and easy. "

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Verified
5/5

2019-09-23

Great Customer Service

"Phone representative was extremely helpful"

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Verified
4/5

2019-09-22

Easy Straightforward travel

"This is our 4th Mexico trip booked through BookIt. The site is easy to use and the pricing is hard to beat!!!!"

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Verified
5/5

2019-09-22

"Love love bookit best deals and easy to use!!"

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