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Verified
5/5

2019-08-09

Great customer service!

"I actually reached out to my local travel agent when I was first planning to book a vacation but they never got back to me with any info so I started researching vacations myself and found bookit.com and I'm so glad I did! Process has been easy and a few months before my trip I decided to add an extra day. The representative was very helpful with changing my flights and getting another day booked at the resort, she also helped me book an Excursion! So far I've been very happy that I booked our vacation through Bookit!"

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Verified
5/5

2019-08-09

First time but not the last

"Had a great experience booking with a live agent. She was pleasant and knowledgeable. Can’t wait to go on holiday!"


Verified
2/5

2019-08-09

Not impressed

"I’m disappointed to say the least. I booked an upcoming vacation and paid extra for a flight that is direct, and not a redeye or overnight flight. A couple weeks after the confirmed tickets we were booted from the flight and placed on a redeye without getting that extra money back I paid for the direct day flight. Now we arrive at 630 am and check in is a 3. Sooo cool! Very frustrating. "


Verified
5/5

2019-08-09

GREAT SITE TO BOOK THROUGH

"We used Bookit for our last vacation and it was flawless so we are using them again :)"


Verified
4/5

2019-08-07

Trouble adding another person to our trip

"When you already booked and want to add another person it’s a real pain. Dealing with a indian call center no one ever picks up and when they do you can’t understand them. So I had to get someone from America to figure how hard is it to add someone to my already booked trip? Finally got it handled by talking about to corporate. How about not being cheap and use a call center in America!!"


Verified
5/5

2019-08-06

No Brainer

"Easy to use, best prices and good flights. I did my research and they still beat every deal I could find. "


Verified
5/5

2019-08-06

"Great deal all inclusive package."


Verified
1/5

2019-08-06

Need Better Communication & More Patience

"The agent that assisted me today was very challenging to understand, needed more patience and was not friendly. Her tone was passive aggressive and made the overall experience unpleasant.

Certainly gave a bad impression of Bookit.com

Suggestion: Retrain staff on customer service best practices.
"


Verified
5/5

2019-08-06

Playa Del Carmen

"Reps were professional and courageous. "

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Verified
4/5

2019-08-06

Person-to-person help was great

"Internet wasn't working properly. Phoned the customer service number and they spent all the time necessary to complete my complicated arrangements in a reasonable amount of time."


Verified
5/5

2019-08-06

Love it

"Love the payment plan option, very quick and easy to book will update after my vacation!"

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Verified
5/5

2019-08-05

"Friendly , knowledgeable customer service and used friendly website make this company a pleasure to deal with. Have used them on several occasions and will continue to do so. Would recommend to anyone! "

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Verified
5/5

2019-08-05

Excellent customer service

"Theasha was so pleasant & helpful. She made sure i was satisfied & went above & beyond to make sure everything was correct and taken care of after i told her that someone else wasn’t much help. "


Verified
5/5

2019-08-05

Reservations

"I had an excellent experience while booking my reservation to an "all inclusive" resort in Los Cabos. All my questions and needs were answered to my liking. "

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Verified
5/5

2019-08-05

Smooth

"Great experience. Easy and smooth booking. Explanations thorough."