ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-02-13

"Easiest thing EVER! Great selection,inexpensive, fast, nice, perfect... etc. I can't say enough about this company. The extra lens made my shoot SO much better!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-02-08

"Cheapest prices and widest selection of gear I've seen. They had a pickup location near my house which made the pickup process extremely convenient. The camera and lens that I rented were in perfect condition and I asked for a fully charged battery and they had a fully charged battery in the camera which blew me away! I will definitely rent from them again whenever the need arises because they were really easy to work with, had amazing customer service and the products were top notch. I honestly never write reviews for companies, but because of how amazing borrowlenses.com was, I just had to."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-31

"They always have a great selection, prices and they make the process so easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-29

"I rented a lens for an event. When the lens was delayed at FedEx by one day, BorrowLenses responded quickly to my email, apologized for any inconvenience and extended my rental. If I had missed the event they would have refunded the full amount. Loved the lens, the service I received and I will definitely rent from then again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-25

"Borrowlenses.com had phenomenal service. I borrowed some lenses for my Canon EOS 7D and on the way to me they got stuck in Memphis because of a heavy storm. I called BorrowLenses up about it and they extended my rental another day without hassle or argument. Very good service. Give them business!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-01-25

"I have never rented before and was looking to try it out. I had two options. Order from borrowlense.com or rent locally. I compared both and the pricing was better from Borrowlense. The process was very simple and I will continue to rent from borrowlense."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-23

"I borrowed two lenses for my Nikon camera (a 50mm 1.4g and a 85mm 1.8g). The staff at BorrowLenses.com was very helpful, and the lenses arrived clean, shiny, and ready to be used. I'll definitely rent from them again.

Alaiyo Kiasi-Barnes
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-23

"Outstanding customer support! When my camera was damaged, Miko arranged to have my rental credited so I could finish my project later at no additional cost. My local camera repair shop wanted to deem my camera as non-repairable. I sent the camera to BorrowLenses repair guy, and he made the camera look like new. Once the camera was working again I was able to repeat my lens rental on the credit that had been arranged. Excellent service!

Besides that, the lenses are great quality. I had some questions about which lens would work best for my specific project, and they were able to recommend a lens that gave me the result I wanted.

I'll definitely rent from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-01-21

"BorrowLenses is simply the BEST. They could teach most companies a thing or two about fabulous customer service. I’ve rented only a couple of times, but look forward to doing so again. They do exactly what they say they’ll do, items ship on time, arrive on time beautifully packed and a real person actually answers the phone. As well, when I failed to include a lens cap with my return order, they handled very professionally. I wish I’d known about BorrowLenses long ago. It’s an absolutely pleasure doing business with them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-01-18

"Exactly what you'd want it to be- quick shipping, great packaging, competitive prices, wide selection of products. Second time I've rented, I will use this company again and recommend it to my photography students. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-17

"Excellent service!!! Very good and productive communication. They do their best to satisfy the customer. Rented few different lenses and will definitely rent again and again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-01-17

"Great service. Slightly pricey, but if you need a lens in short order or want to try it out before buying it, great idea and great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-16

"While anyone should be skeptical about borrowing over ten thousand dollars worth of gear over the internet, BorrowLenses made it not only easy and affortable, but also made it feel safe. The verification process makes sense and the customer service department called me personally within 4 hours of placing my order (5d mark iii, various lenses, audio, and lighting). The order arrived on time and they were very helpful during the return process when I thought I had lost a lens cap. Fantastic company, would recommend them to anyone looking to rent high end gear. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-11

"I have been shooting with a 5-year old Nikon D40X, and made a late decision (on Christmas Eve) to audition a Nikon D7000 body as a possible replacement for an upcoming trip to France beginning on December 28. The Christmas holiday interruption was complicated by the severe midwest snowstorm that was affecting FedEx deliveries nationwide.

Renting from BorrowLenses could not have been easier. They have a very well-designed website, Lisa was extremely helpful and functioned as a constant, single email point of contact for the rental -- IMHO, that is the way to do it. The camera body arrived as scheduled, despite the weather, and worked perfectly during the 2-week rental period. Returning the camera was made exceptionally easy with the checklist enclosed in the order. (FYI, I did purchase the insurance, which seemed like a no-brainer.) In short, the whole process could not have been easier or smoother.

I will definitely use BorrowLenses again, probably to audition a new DX lens. While I really liked the D7000, I made no final decision about what my next camera will be -- Nikon's silence about the D600 shutter issues and the potential imminence of a D7000 replacement have persuaded me to fence-sit for a while longer. I have a trip to Chile planned in around 2 months, and plan to rent a wide-angle DX lens. I will use BorrowLenses for sure.

ADDED NOTE: If you rent a more advanced camera body than the one you're currently using (as I did), download the users manual in advance (as I did not), so you have it as a reference. Also, you may want to borrow or buy a larger and/or faster SD card so you don't bottleneck the camera's image writing.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-01-11

"I want to start by saying that the shipment was super fast. Actually, It arrived two days earlier than asked for and I wasn't charged extra for those days- I could enjoy the lens for that time for free!!!
The lens I borrowed was in excellent shape- like new and boy, did I got superb crisp tack sharp images with it.
Until I came across borrowlenses.com site I had only a lousy kit lens and without having the ability to replace it or buy a new lens I felt stuck.
Finding this site I was delighted to have the ability to get better lenses for an affordable price (compared to other stores). I also saw that the site sells used equipment and lenses which I would use in a flash. Their equipment is in superb shape and I highly recommend it.

The customer service was great and communicated with me through emails through the process. It also offered me an extension for a good price- if needed.

overall- great equipment, great service, very affordable and easy to use- highly recommended.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A