"for 2 months now trying to refill medications, takes on average 4 hours to complete with most of the time on hold. Now the new game is there are no refills remaining. How can less then a month go by and them having to call the doctor to get a refill the last month. I guess you need to set aside a full day to deal with these morons, cause NONE know how to work this "new system" It is all lies, how can we do a full year of no issues go to now its every single time.. Just a matter of time before they get brought out by the next big one.. Just know if you depend on them for your medications you need to set aside a full day of your time, and make sure you have at least one left in your prescription. WORST CUSTOMER SUPPORT AND WORST PRESCRIPTION COMPANY EVER"

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I had been using my local pharmacy for five years without any problem, until about six months ago, when my employer changed RX manager to OptumRx, then I was forced to use BriovaRx pharmacy for one of my prescriptions. That is when the nightmare began. In the first two months, glitches here, problems there, all, I thought, were because of the transition, so no big deal. However, since then, I have never had a month that did not have problems.

First, their ads promised many services that do not exist. Every time I called them, they put me on hold, during the hold time, their recorded commercials told me the great services they provide to their customers. Out of all they promised, two services interested me: a prescription reminder when it is close to the time for filling the prescription; and customer can pre-order a prescription (call in on day N and for filling prescription on day N+3). I asked three BriovaRx representatives on three occasions over a two-months period if I could register for these two services, the answer is uniformly and affirmatively NO, because they did not have such services .

The morning of November 11, 2016 (Friday), I called in an order to fill my prescription, and was promised the order would be processed in the same day but I would not get delivery until next Tuesday; I agreed to the delivery date. When I tried to fill the same prescription on December 4, I was told that they could fill it until December 7, because last month’s order was processed on November 14, not 11. I was so frustrated as I called in on November 11, 2016 and was promised the prescription would be processed that day, still BriovaRx decided to postpone processing my order by 3 days. When asked why they made that decision without even telling me, let along getting my approval. I got three versions of the answer on three separate occasions:
1. Because I agreed to the Tuesday delivery, so they decided (by themselves) to fill the prescription next Monday (3 days later after the order was called in);
2. Because the order placed on Friday (morning) went through an internal process which did not finish on Friday, so delayed processing the order until next Monday;
3. Because the order place on Friday is always automatically filled next Monday.
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"Worst customer service, too. When you call Briova to try to fix the inevitable problems, you will be on hold for a half hour. The customer service agent cannot help you. Your doctor can call, fax, or email a prescription three times but Briova will claim they don't have it. Another service rep will say they do, but then it disappears. I have been trying to get a prescription filled for weeks, ran out of medication, and my doctor can't help because United Health Care will not let me get the prescription filled anywhere else. Briova is the same as NO PHARMACY at all. No one at Briova knows what is going on or cares. There are no words to describe how angry, disgusted and sick I am."