"This company doesn't deserve a single star. I have never had the problems that I have had with this company. We have spent 3 week with multiple calls back and forth to get some crazy form signed by my physician even though they have the approved prescription from the doctor and approval from my insurance company. We began this whole process in the beginning of December to complete at the end of my deductible year. Here we are on December 27th and I still can't get my knee injection prescription filled which will require a doctor to inject. By the time I get this medication, I will have to pay for the doctor's visit in the new deductible year. THAT COSTS ME MONEY all because of the incompetence of this company not to mention the pain I have been in all month long!"
"This pharmacy does not even deserve 1 star rating. I have been a nurse for over 10 years and this is by far the worst pharmacy I have ever had to deal with. No matter what the situation you can count on being on the phone with them for at least 20 minutes and on hold for most of that time. Someone needs to shut them down!!"
"First of all the customer service representatives are from the Philippines! They all call you ma’am and won’t listen to what you have to say. It’s almost like it’s all scripted for them and they LIE! They try to get you off the phone so they don’t have to deal with you. All with false pretenses! They say the resolution specialists will call you back shortly, it’s been 10 calls and 10 promises of a resolution and I still don’t have my medication! I feel like crap and they don’t seem to care! I’ve dealt with many specialty pharmacies and this one is by far the worst next to Western Medical Supplies in California. "
"This is truly the most unprofessional company . I have never spoken to such incompetent people who are dealing with severe medications! They need to be reported to the state and shut down . Each employee is worse than the last . I have called UHC to have them removed from being their speciality pharmacy . ACS IS TRULT THE BEST PHARMACY! "
"If you have any religion left after dealing with their customer service, you are fortunate. I was on the the phone 1 hour and 23 minutes trying to get a situation resolved. Basically they were holding my meds hostage. I have been getting the same meds for 26 years and it has been flawless. Enter Briovarx and that quickly changed. Cannot walk away from them because they are tied to my current insurance. I'm praying that my insurance changes companies. But for now I am stuck like Chuck. Cue sad music!"
"Great experience even sent me a welcome kit! Sent my chemo meds overnight shipped them too me great pharmacy very satisfied "
"Ordered from specialty pharmacy and was told to expect am delivery. Was leaving town in afternoon. No delivery was of 3:30 PM and will have to cancel trip to be home when med arrives."
"They are like robots and will not show a shred of compassion, but they will make TONS of mistakes. I am now two weeks past my due date for my medication all because of THEM. My doctor called it in perfectly but they needed clarity on frequency, and didn't notify me of this until 3 days later (I could have called to help expedite). Then they got the number of refills incorrect so all of this delayed my shipment. I actually saw a copy of what was sent to them and it was all 100% right - I don't know how this happens other than them hiring god knows what kind of people in charge of processing and shipping peoples' medications. I guess whoever will work for minimum wage (or less considering I've spoken to several people who were obviously from overseas). This is atrocious."
"Customer service won't listen when I tell them the pills I get don't need to be labeled perishable, Because it's shipped this way I have to be home because the delivery service won't leave the package. They ship the pills on ice. They refuse to change it. I've talked to three supervisors and still no results."
"I work for a doctors office and dread having to work with BriovaRx. Some insurance companies require we get medications from them, and its horrible every single time. Patients are constantly receiving their medications late and having their appointments rescheduled due to Briova's inability to process things correctly. Every time you call them you will get a different answer depending on who you talk to. They will flat out give you wrong information, transfer you, place you on long holds, and they do not care about the patients we are trying to serve. They say "call back tomorrow," and "this has been expedited," even after weeks have gone by. One star is too many, they deserve zero stars."
"My son takes Adcirca for his heart condition. The only reason I use this pharmacy is because my Independence Blue Cross makes me order from them. I pay $125 per month extra for Michigan Children's Special Health Care Services, and they pick up all of his deductibles and copays. They also help with out of state expenses as his physicians are in Philadelphia PA. I have been using them for 4 years now and despite all of this time, they still can't process a claim correctly. Every month I dread calling them because they tell me there is a copay every single month and they insist that I don't know what I'm talking about. It then turns into a 2 hour experience because I have to wait on the line for a supervisor. My son recieves Orenatram from Acreedo Pharmacy, and Symbicort, Albuterol, and Topamax from our local pharmacy. They NEVER have issues with processing the claims, but the very minute I call these people....There's a problem. SMH. I wish I could change from them. Rite Aid used to fill it when I had Anthem Blue Cross. They never had a problem and this is the most frustrating order I have to place. Every, single, month. Account number is 33634344."
"I am a patient for IVIG.
My insurance at Anthem Blue Cross Retiree coverage in GA changed when I retired.
All coverage and my costs have drastically lowered since retiring!!
My issue is I have been on IVIG for over 10 years! When I retired the coverage no longer wanted IVIG done at my doctor’s office but a nurse come to my home and administor for 4 hours plus!
I asked my doctor’s office how it was less expensive to insurance company for Obriva to purchase the medicine and also pay a nurse 5 hours to be with me and over 2 hours travel time in Atlanta!
Doctor’s office said Briova buys the little 2 bottles of rx to infuse at such a huge bulk rate, doctor’s office can get that price!
My issue is I find out today by me contacting my nurse about infusion in less than 48 hours that Briova does not have the rx to infuse because of shortage!
Briova never contacted me about the issue! Only my nurse today when I text and said rx not delivered yet!
This is terrible customer service !!
No notice!!
And only find out today when I text my nurse and she asks if Briova had not contacted me??
So now on Sunday no idea if and when I will get my monthly infusion?? My nurse said Briova will have to get approval from insurance company to use a different brand!!
Really !!
Wonder how long that will take??
Briova should have advised me of this issue!!
I knew from day one Briova would become a problem! Then last month instead of their delivery company setting up day and time to deliver Med for me to sign for since it cost $14,000, now Fedex delivery and not sign for! Cutting costs!!
So beware that Briova will not contact you when problems !
Thank God I will not die without this infusion !!!"
"0 stars would be more accurate. Good luck speaking to someone for whom English is a first language! Here we are, our lives depending on dangerous medicatiins and we cannot communicate with this company! The guy who called me to ask questions kept raising his voice. "I am not deaf, you need to speak English." I finally needed to hang up on him."
"I was forced to purchase a new health insurance in May of this year. At that time I was told by the insurance company that a preauthorization form would be needed from my doctor for my specialty drug. This was done within a reasonable time so that I would not be without my drug. Unbeknown to me, it was required to only be a 4 month approval and at that time the doctor would have to fill out another form giving my progress (even though I'd been on the drug nearly 5 years). My understanding from my insurance company is that Briova rx would be sure the proper approval was done one month prior to my 4 month expiration and they did not attempt this until one week before my next script was to be filled. When I called Briova to refill my prescription they informed me that I needed to contact my doctor to get the form into them and that they could not fill my drug. I had one pill left to take that evening and would be out for morning dosage. I decided to contact my insurance company to see if this was infact the case and they said they had the form in their system and it was approved and I could call Briova back to fill my script. I called Briova back explaining what I was told and they said they knew it was approved by my insurance company and it was in their computer but they needed their Pharmacist to approve it yet and that would be about 24 hrs. I asked why this all wasn't done a month ago to keep me from going through this process of phone calls and going without my drug and they had no reply. So I get to go without my medicine that I have been on for over 5 years ( I have psoriatic arthritis- autoimmune disease that causing crippling without the drug) until the PHARMACIST makes a decision on whether to approve my drug. Since when does a damn PHARMACIST have the education and knowledge of my disease like my RHEUMATOLOGIST? This is not the first time I've had to have Briova Pharmacy through the years and apparently I have no choice when it comes to my specialty drug and they have caused me so much time and grief for no reason at all. My disease is triggered by stress and I suffer from anxiety. Glad Briova thinks they are in control of everyones life! I'm worn out and burned out from them and insurance companies. I'd like to just curl up and die some days because I'm tired of fighting for my drugs to live. I already have one finger and hand that is partially crippled from waiting for an insurance company to approve and then wait for the PHARMACIST to approve, which normally doesn't happen because you have to go through appeal processes and fight and fight. I didn't ask for this disease, and I do the best I can to work everyday and be productive in society and yet I still have to suffer at the hands of insurance companies and pharmacies. US healthcare ****! "
"I take Humira for my severe Ulcerative Colitis, and since it's considered a "specialty" medication, my insurance has insisted that it go through a mail-order specialty pharmacy. I have been on two different United Healthcare plans, both of which used a different pharmacy, but sometime between 1-2 years ago it switched from that pharmacy to Briova. The convenience has dropped to a negative: it would be more convenient for me at this point to pick up my Humira at my local RiteAid (I have other stuff to pick up there anyway). When they first took over my prescription, I was without my medication for almost a month because they kept trying to fill an old script from a doctor I don't see anymore; I finally found out because that doctor called me and asked why they were being asked for a refill! Briova couldn't be bothered to call me to make sure everything was in order or go over the details when they didn't get a new script from the doctor. Even after that, it was a back and forth with them and my insurance about what I needed from my doctor and whether I needed a pre-authorization, only to get authorized for 1 month (which may be on the insurance side) even though I'll be on this medication for the rest of my life. I go through this process a couple of times a year, and cannot get a clear answer on the role of insurance and pharmacy as to why sometimes I only get approved for one month, and why sometimes I get approved for 3 months, or once for 6 months.
When it's a regular refill on a still-valid script, the website is slightly less time consuming to use than ordering by phone, but still frustrating. The security on the website is absurd: my bank, google, amazon, ebay, and pretty much every other service I access online with financial or sensitive personal information has an easier and more streamlined process for accessing the website. I've regularly had to reset my password because of the esoteric requirements that result in me creating something I can't remember next month. When my script has expired, however, I'm forced to order by phone for reasons I have yet to fathom. If I don't notice and try to refill through the website, it just gives me some generic error and tells me I have to call.
There are usually some automated calls I receive as reminders, but they're not much help, as they generally come at inconvenient times for me. When I do call to set up a refill with a refill request, there's nothing that couldn't be handled through the website. The people I speak to on the phone are fine--they're friendly, professional, they generally take care of things--but it's a waste of time, since I could more quickly do it all via the website. Regardless of my prescription status, anything I've had filled at my usual pharmacy (RiteAid), I can refill online, and if there's a problem, the website tells me exactly what. If I need a new script, it says so, and that they will try contacting my doctor for it (and if they can't, they call me to let me know); on rare occasions it has told me I need to call them or call my doctor (usually an insurance issue), but I've had multiple medications refilled there every month for about 3 years.
Unfortunately, I'm stuck with Briova for my Humira because of my insurance, but if you have a choice, choose another pharmacy."