"Just learned my account was closed. Called and they stated that they randomly do credit checks and decided to close my account.. A Gold AMEX and a $10k limit on my Discover with a 798 score and you use that excuse. Items they sell are way over priced for the quality. Look elsewhere and get better quality, better service and longer life on any items this sorry online store sells. "
"I ordered shower curtains that were back ordered. I finally got them. They don't have the proper amount of slots to hang them. From China. Awful. I waited a long time for them and customer service would not help me at all. This is a terrible company. Stay away."
"Ordered a 48”Christmas angel didn’t work and could find my receipt so was told to print one from website. Called to check on the return and get my refund. They have no record and I didn’t have a copy of shipping label for tracking. So they say they have no way of finding the shipping shipping label I print from their site tied to my account. Now I am having to pay for an item I don’t have. I will pay my bill but will cancel and cut up card. Very poor customer service and quality of business. "
"First, I must admit that I have gotten a couple items for a decent price (using coupon codes and waiting for sale price)..
However, when I returned one item for over $100, waited 10-12 weeks for it to post to my account, it NEVER did.
I'm speaking to CUSTOMER SERVICE right now as I type this review, and so far I have been on the phone for almost 30 minutes. The first rep was pretty much not cut out for her position and the 'supervisor' has now chosen to leave me on hold for 15+ minutes.
Now I could be jumping the gun by typing this and the supervisor could really actually be doing further investigation (making calls, waiting on response) for me but at least break-in and tell me that.
So since I have the time, I'll tell you what I ordered and why it was returned...
I ordered a 4pc area rug set that was supposed to be a nice shag. To my surprise it was shag, but thin and cheap. I immediately went to Walmart to see their version of what I purchased and theirs was way more fuller and better constructed. I ended up ordering a set from Wayfair... BINGO, just as described but cost a little more. That's okay because what they sent me was well worth the cost.
However, I'm still on hold waiting for the 'supervisor' to wait for me to give in and hang up. NOPE.
So the supervisor has told me that she will have another department review to see if they can credit my account or not. I followed the return instructions, so I don't see what the big deal is.
I will pay my balance and be done with Brylane Home for good unless I just want to keep the account open and order the cheapest thing on their site, but big purchases, I suggest not with this company."
"Curtains caught fire Glad we where home "
"We purchased the silver and gold garland (3 strands) the silver and gold wreath and the angle that lights up for a total of $317.00. I sent the angel back because it was defective and received another one that isn't so hot but it will work. Right out of the box the wreath lost a pincomb and other items, both of the loops came off one garland (used to hang it) and the gold and silver coloring is coming off on my hands. This is low quality stuff, made in China, and not worth a quarter of what we paid for it. CHEAP GOODS. Unless you want to reglue a product thats brand new, AVOID BUYING FROM THEM!!! I'm thinking these message boards are not checked given the number of unhappy customers. Shame on this retailer for selling junk. BEWARE."
"In July I had purchased a Celestial shade it was fine when I put it up and two months later I noticed that a piece of the fabric had fallen off it was no longer usable so I called the company and they would not refund or send me a new one. Clearly this was a manufacturer's problem and by not refunding or replacing a defective item shows what horrible customer service Brylane Home has! My suggestion would be not to buy from this company! "
"Ordered curtains for bedroom & bath in June - Order was finically delivered in full in September. Colors were not as pictured on the website and did not match, so I returned them. Because the first partial delivery was past 90 days, I was given an instore credit. I don’t want an instore credit, I want a FULL credit to my credit card! How is it that BrylaneHome can drag out full delivery for over 90 days? I needed the full order to put my rooms together and they did not match. I will not be ordering again - OverStock delivers within the week and without issues."
"DO NOT BUY FROM THIS COMPANY! BELIEVE THE REVIEWS.
I purchased a kitchen trash can that took 3 weeks to get delivered. They only deliver to home addresses. Will not deliver to PO
Box. So if bandits are out, they can steal your package.
Anyway, the website says that the inside bin of the trash can is removable. It will not come out at all. All it does is spins. I contacted the company. And all they said in an email is "You can return it." WTF!!! So, now I have to re-package it, get it back to the post office to return it. I am pretty sure I am going to have to call or argue with them when I am charged the $7.50 return fee as I shouldn't have to pay for their mistake. I can already see that happening. This company should be ashamed of their poor "customer service" and cheap **** products!"
"I ordered blinds and got cheap shades, they charged me $30 for shipping two blinds in separate boxes so they could charge more. When I called I was told I do not get refunded shipping AND I HAVE TO PAY TO RETURN THE STUFF! I was livid and I talked to a manager and he was worse than the crazy woman in customer service! expensive lesson"
"I thought I was getting the perfect chair. The color, style, fabric, price were exactly what I wanted. First I was sent the wrong item, the receipt said it was a chair, but it was a big cabinet of some sort. When I finally received it, my grandson helped me put it together. It was beautiful! I can’t describe how happy I was! Until I sat in it. It was so hard Fred Flintstone would have been jealous. I could feel the wood frame work through the padding. I purchased this item in December, 2017, 7 1/2 months ago. It was (and still is) advertised as a heavy duty chair, holding up to 350 pounds. I am no where near that, but I figured it would last a long time. I’m on disability, it took me months to save up get the chair and be able to make payments. The seat padding is completely broken down, the levers that recline the chair bump and grind so badly I feel it’s going to fall apart soon. What makes this so much worse is my husband bought a recliner for $99.00 when I was pregnant and it lasted 24 years! I don’t know if this one will last 1 year. I would have sent it back, but they don’t pay return shipping and I didn’t have the money ($43.00) to sent it back. Worst purchase, and regrettable decision, I’ve made in a long time. I will never order anything of any kind from this company again!"
"This company is among the worst! Their website ordering is system is subpar; pricing is misleading (they send promo offers, but have raised the price of goods from a week prior so there really is no savings. Items I ordered were backordered (but I was never notified of that either during or after the order process); I still haven't received half of what I ordered over 3 weeks ago; they can't tell me when--if ever--it will come. And the "best" part is this entire order was a patio set...so if I don't get the couch, the "set" is a moot point--they even told me I would need to pay the return shipping on the few things that were delivered if it ended up the remaining pieces are ultimately unavailable. Unbelievable! Never should have ordered from them--so many competitors, I hope they are out of business soon!!!"
"My problem with Brylane Home Roamans or Woman Within is they claim you can get 50% off or even $50 off if you charge $100. When you go to find something you want the price has been jacked up so you are really not getting anything on sale. I watch the prices on things I like at any of these stores and if I think I'm going to buy something, the price on that item is nearly twice the price it had been in previous catalogs. So beware. You won't be getting anything On Sale."
"I wouldn't even call it Cust
Svc., because there isn't ANY. I placed an order. Said the 1 shpmnt went out. Bit the Fed ex # ]
Provided didn't exist. Called cust dvd 2 x. And was told I had to wait 10 days to see if I rec'd. I told them this DID NOT SHIP, and to take it off my cc card. Which they said they couldn't until 10 DAYS passed. NOT HELPFUL AT ALL. Giving this till tomorrow and probably cancelling card. NOT WORTH THE AGGRAVATION, Had same problem with QVC. They shped another order out The NEXT DAY, THAT'S CUSTOMER SERVICE. their penalizing me for THEIR MISTAKE. THIS IS NOT RIGHT,
"
"I ordered a bedspread and matching shams for my sister as a housewarming gift. I placed the order on a Monday, and received an email confirmation. THREE DAYS LATER, I received an email from their "Customer Protection Group" that there was a problem with my order, and I needed to contact them. Turns out, they flagged my order as suspicious because I was shipping to a third party address - although the billing and contact info remained the same?. I explained that it was a gift, and then they asked me to confirm the shipping & billing info (the exact same info on the order). No security questions that a deviant wouldn't know!! Boy, some security team!!! My order finally shipped out on Friday - 4 days later! I spoke with a "Supervisor" to inquire why it took 3 days to contact me, when they had my contact info readily available to them? She said they have been inundated with fraudulent orders, and my order was placed in a cue, according to the order it was received. Really???? They were not willing to credit the shipping charge ($19.99), or offer any type of compensation for the inconvenience. In fact, I was told I should have ordered it sooner if I wanted it to arrive on time! What??? Needless to say, I have unfriended this company, and will no longer do business with them. I will not support a company who does not value customer satisfaction. Jamie Logan"