"Excellent product, excellent support after purchase."

"Ordered my laptop from BTOTech.com on the Friday before Labor Day weekend. Received my laptop on the following Thursday. The product was not customized but I was very impressed with the speed of shipping. The only problem with the order was that Asus dropped the price on the laptop I ordered and BTOTech.com was charging $80 less than what I paid by the time the laptop arrived. I discussed this with Eddie, of BTOTech, who said that it is store policy to not offer refunds after the product has shipped. Although a refund would probably be expected from a larger store, I am not complaining too much as BTOTech's prices are already a good $50 less, and Eddie offered me a $40 store credit. Overall, a very good experience."

"Overall shopping experience was good - responses to questions were quick, and the purchase went through very quickly once we passed a couple of technical difficulties (from my end, since I was placing the order from overseas)

My only gripe I have with BTOTech/Geared2play is (as I believe has been brought up in other comments) that customer service is somewhat lacking in approachability. In other words, responses can sometimes be brusque making one feel unwelcome.

I know that the people working at BTO have a lot of experience at what they do, but when I had some technical issues after I got the laptop, I did not appreciate them hinting that the problem was possibly caused by installing AVG (antivirus), Zonealarm (firewall), and Firefox (browser).

True, sometimes software DOES cause problems, but just because they don't use firewall/antivirus/alternate browser doesn't mean that other's can't - and I certainly didn't appreciate their deleting my post explaining my reasons for using 3rd party software.

(for those who are interested, the issue concerned error messages that came up after installing drivers for the Intel Turbo Memory chip - and I resolved it by updating the BIOS)

Bottom line - I would say that they are trustworthy and quick to deliver (in terms of hardware). However customer support relations are also important for any company and that is an area they really need to work on.

EDIT: I am sincerely trying to remain civil but I believe that BTO's reply amply illustrates my point about "approachability". Note that I'm not throwing stones or otherwise trying to undermine credibility here - I did not say that you were slow to get a hold of, in fact I specifically stated that you are trustworthy and responded to questions quickly.

I'm merely commenting on the fact that your attitude comes across as making one feel unwelcome, particularly when I challenged your diagnosis of the issue.
I won't add anymore save to say that I did perform a clean reinstall of the OS without adding any 3rd party apps during the course of my troubleshooting (which did NOT work, whereas a BIOS update solved the issue). For those who are interested, I posted about the issue on the Asusforum site http://geared2play.com/phpbb/nfphpbb/viewtopic.php?t=1955 (if the thread itself doesn't get deleted as well) and if anyone wants to contact me for clarification I can also be PM'd at the notebookreview forums.

Thanks"

"Bought an Asus G1S from BTOtech on the 4th, it was shipped 5 days later, arrived after the weekend on time by UPS. The laptop arrived in perfect condition, everything was installed and setup with all modifications I ordered complete.

After I had made the purchase, I got an email from the staff/Eddie thanking me for my order and who reffered. I never had any company reply to me as fast as BTOtech did... with a real person and not a automated message too.

Their prices were good...very good. I compared prices to other online resellers and I got the one I wanted with all the extra goodies AND a awesome warranty for the same price as some other resellers who claim to be cheaper.

I'll be doing business with this company in the future if I can help it. 2 thumbs up!"

"As an international customer I was very wary about ordering from overseas, but am glad to say I am very happy in all matter of customer service that I have received via Eddie - Geared2play - not to mention the superb notebook I now own.

My notebook arrived promptly (really speedy delivery) and even though I had a slight hiccup with it (which we have now found to be due to Vista OS itself) I was pleasantly surprised with the amount of communication and no nonsense directions I recieved via Eddie as he tried to troubleshoot my problem for me.

All emails were answered promptly and the customer support that I received even though living thousands of miles away was just fantastic.

No hesitation in recommending any buyers here to purchase through Eddie, and his highly professional shop."

"Excellent experience with this company. The laptop I ordered was built, shipped, and arrived as expected without any problems. I am definitely going to do future business with this company."

"I am an international customer and I bought a new ASUS laptop from btotech. It arrived in perfect condition and I am very happy with the purchase.

I agree that the web site could do with some snazzying up and so could the printed receipt which arrived with the laptop. Another suggestion is to automatically provide an electronic copy of the receipt for international orders as they are required by customs officials at the destination country.

Overall my experience was very good, my emails were answered promptly and my order left NY in a reasonable time frame. I'd buy again no worries."

"I ordered an Asus G1S from btotech.com Wednesday night. It was promptly shipped the next business day in the morning and arrived via UPS Ground the next Wednesday. The laptop was in complete working order and I have had no problems yet. The order was out of state as well so I save a bit on tax.

I made one call to btotech on Thursday regarding the order and was greeted with prompt and quality service.

The only small faults were that UPS was quite slow with their ground shipping (although it was from NY to CA, and this is mainly the fault of UPS), and that the btotech website is not the most professional that I have seen.

Other than the above mentioned small issues, I had a very good experience with btotech and I would recommend them highly."

"Laptop would not boot in battery mode. Discussed problem with btotech who confirmed that the problem may be with memory. Btotech sent new memory next day. Will definitely buy again in the future"

"Excellent service. They want you to have a good notebook PC. I received everything I was promised on time and at the agreed upon price. It's the way it should be."

"I ordered a G1S laptop from btotech's website. I ordered it on Thursday night and it was shipped by Friday morning. Everything was shipped to me in good condition. I would definitely buy from btotech again. They do need to work on the website."

"I would highly recommend this seller. This is the second notebook purchase I have made with them. All correspondence was prompt and professional. A small problem was remedied quickly. I will be purchasing from them in the future. "

"Purchased 2 laptops at this store so far. Was very happy with the product. Asus makes very sleek notebooks. Dropped my main notebook on my kitchen floor. brought it in brooklyn at their location. Was prepared to wait a few weeks however the tech there actually fixed it on the spot. It cost me over $200 because damage is not covered. I will be back to shop again. It is hard to find such service locally. Going back now I think the damage protection may have been worth it. "

"So I ordered this computer 2 1/2 years ago and it had been running fine up until now. I even took my own proactive steps (air dusting bi-monthly etc.) to try to prolong the life of this computer to maybe 5 years. Instead, 3 weeks ago the CPU overheats and from there it went downhill. A week ago the CPU just died out. The computer wouldn't start so I thought it was maybe a power supply issue. It wasn't. Immediately ordered a new CPU because thats what I thought it was next. Then I remembered I ordered this computer from these guys and wanted to see if they had any insight (Such as if any other customers experienced similar problems). Instead, I talk this guy named Eddie who acts like a know-it-all, when in reality, Geek Squad from Best Buy knows more than he does. He assured me numerous times that its not the CPU, as that rarely occurs with CPUs. The first thing Geek Squad told me was after explaining the situation that the CPU probably went downhill after the over heat.

Long story short, this company is run by incompetent knuckleheads. They sell exactly what the spec say, but if you ever need to deal with a problem, expect plenty smart-ass remarks. You'll be better off buying it from a more reputable store, one that doesn't have a tech support team consisting of a few fools that think they are omnipotent. That doesn't mean I'm saying go to BestBuy and let the Geeks choose one for you, but rather I am telling to think twice before making a purchase. You may or may not get a sh*tty product, but either way if you have a problem with it, you'll have to deal with know-it-all support that does NOT know-it-all."

"My purchasing experience with this site was exceptional. They answer all my questions within 30 minutes of sending them an e-mail. The online chat they offer was easily used and gave even more prompt answers to my questions. I will definately do business with them again when I'm in the market for another notebook. Thanks for the great service."