"I saw a killer deal on some backsplash tile, so killer, that I thought it was an error. I did my due diligence and reached out on live chat to make sure I was reading it correctly and they told me yes. I placed my order and I received 5 SQ when online it told me I would receive 50 SF. I called and they refused to honor this price. They did refund my money which was nice but what am I supposed to do with 5 SQ of a special order tile?! Ugh, will think twice before ever purchasing from this site again!"

"Really nice quality. shipped quickly. No complaints"

"After the terrible experience I had with the 13-14 calls to Build com customer service I was put in contact with a Rory Edwards.
Rory was extremely helpful locating the tub and informing me the tub was 338 pounds and not 138 like Caylin told me. Rory
located the correct order number, found out where it was and was able to cancel the orig. order due to the weight being incorrect. Rory called me back several times keeping me informed of the orders progress including locating the correct tub I needed. I can not say enough to praise the efforts Rory went to in solving this problem. Build should use these attributes in Rory to train their lazy customer service reps. I would give Rory 10 stars if it was an option."

"We bought an expensive microwave on line, that we needed to return. The microwave was returned to Build.com, but they have still, after 4 MONTHS, not refunded our money. Customer service now ignores our calls and requests to review our pending refund. We strongly discourage anyone from dealing with Build.com"

"You can't even call it customer service, it's non existent. I sent a question about a product before ordering, got a pretty prompt answer, and placed my order. The agent's answer was incorrect and the product was not what I expected. I tried every avenue possible to reach them for resolution. First tried to reach the original agent via email and voicemail, then reached out to them on their website and also on Facebook. NO RESPONSE! I tried repeatedly. Fortunately, I was able to make the product work, so I just let it go. But then I unsubscribed to their emails, again providing feedback. Emails kept coming. Unsubscribed again, provided feedback, and a month later continue to get promo emails. Seriously, how does this company stay in business?"

"I ordered five items from Build.com one of which was a two piece kohler toilet bowl and tank, Upon delivery I received the wrong item and color. Had to call for a return, at this point, they informed that my complete order was ready to shipped. Upon calling the company that they sub contract to do there deliveries they informed me that there was only one piece for delivery (bottom of Kohler bowl) I immediately called there customer service department to cancel my second delivery and my complete order. After three weeks and five calls later I still have not received my complete credit. Had to get my credit card company involved to dispute the charges. Keep in mind no reputable company charges your account until items have been shipped, this was not the case with Build.com they immediately charged the account. I also blame myself for not researching the reviews from an independent site, I could have saved myself a lot of aggravation.
Very unprofessional company. Better off dealing with your local building supply store. "

"This is the worst online purchase experience I've ever had. I needed a dehumidifier badly. I decided to save a few bucks by ordering from them. Their offer of free shipping said it would leave the warehouse in 2-4 days.

The first problem occurred within hours. My credit card company called me to inquire about strange charges. In my 20 years of using credit cards I've never been the victim of fraud with any of my cards. Now, within two hours of submitting the card number to a company I'd never done business with before, that card was being used to rack up multiple purchases from iTunes. You decide whether that sounds like coincidence. Thanks to Citibank for being on top of their game, nipping the fraud in the bud and cancelling the card.

The next problem occurred 5 days later. I finally checked the status of my order and found that it was scheduled to leave the warehouse in FOUR WEEKS . This was after the website claimed it was IN STOCK! and promised prompt shipping -- I went and checked the page again to be sure and it STILL says that. Had Build.com emailed to inform me of the delay? Of course not! Had they already charged my credit card for an item that would not ship for a month? YES.

Then I find that there's no way to cancel an order online (even with a badly back-ordered item); you have to call. After 20 minutes on hold, the customer service rep reluctantly cancelled my order, after first assuming that I wanted to order a different dehumidifier instead.

Then I get an email stating that it is NOT a confirmation of a cancellation.....they need to check with the warehouse to make sure the order can still be cancelled!

I'm a lousy internet citizen: I never take the time out of my day to write reviews --good or bad. It takes a HORRIFIC level of incompetence to prompt me to action. Hence this review. You've been warned... "

"The product I bought was not what they described.
In addition, customer service who dealt with my issue was very incompetent, and completely unresponsive! I don't think they care about customers at all. They don't know and understand their products.
Horrible"

"Before Build.com bought out Compact Appliance, I had no trouble; but when I recently attempted to purchase a new portable air-conditioner online the same way I purchased one (I've used the heck out of) 4 years ago, they not only say they won't accept my order, but that don't have me on any list of customers from in the past, and that my billing information doesn't match what's on my credit card. TWICE my bank attempted to pay them the money, but each time THEY cancelled the order saying my credit info didn't pass their security requirements (requirements I have already met as recently as February of this year). When I called and talked to one of their "supervisors," he said the e-mail address I've had with Hotmail since 1997 looked "suspicious," and that he could refuse anybody service anytime he wanted to. For the record: I'm one of the first users of Hotmail before Microsoft bought them out, so I had my pick of just about anything for an e-mail address; but if one has already BEEN given service in the past, you can't now come along and deny that person service without serious allegations of discrimination."

"My package sat at UPS for an extra 3 days because build.com left my apt number off the package. even though I stressed that my address is the address of 1,000 homes and without my apartment number it will NOT be delivered.
I called twice. They are liars saying they put the apt number on. They didn't.
I had to call UPS myself.
I paid $50 extra for 2 day air and my package was at UPS sitting for 5 days.
Thank you build.com. Now I had to move to a hotel until my contractor can fit me in to his schedule for a new sink.
Worst ever! Go anywhere but with build.com. True lying idiots!!!"

"Ordered an appliance because we needed it quickly. During checkout I chose the earliest available delivery date. After the order was placed the website said our delivery date was invalid and the item wouldn't even ship for 5-10 business days (it said 1-2 days when I placed the order). Contacted support, they confirmed that it would be impossible for us to receive the item on the requested delivery date. We cancelled the order, they said they might ship it anyway because, I don't know why. They sent us an email saying they had shipped the item and it would be arriving on our originally requested delivery date. We waited all day for the delivery and it didn't arrive, we contacted customer support, they contacted the shipping company, and it turns out the shipping company knew the order was cancelled EVEN THOUGH build.com didn't.

Literally the worst customer service I've ever encountered."

"I purchased a range vent hood for my house, and selected the particular model in part because they had 4 in stock and ready to ship within 1 or 2 days. I made my purchase on 7/7, and expected shipping by 7/11. On 7/11, I received an email saying that the item was back-ordered and would be shipped no sooner than 7/17. I went back to the site and saw that they were still showing 3 units in stock ready to ship. I was originally planning to cancel my initial order and buy a different unit, but after seeing this I don't think I can trust their published inventory.

I made a review on the site saying to expect delays on shipping, but the moderators refused to post to the site. Don't want that bad publicity I guess.

Also, I had to jump through some hoops to opt out of a required damper for makeup air. They wanted $650.00 for a part that can be purchased at any HVAC supply company for $175.00. Buyer beware!!!"

"I've had the worst experience with this vendor. My package indicated delivered and I never reviewed anything. I called them on 2 occasions only to be given two numbers for other third party companies. The customer service ****. The reps have a nasty attitude and don't really care whether you receive your goods you purchase. Let's see how long this company is going to stay in business. "

"I won't go into all the details but I can certainly say that this forum is correct in the abysmal customer service reps. They essentially lie and only answer your calls or emails if they can close an order with you. I had to return items because I did not know that LED lighting requirements for new construction meant actual LED lights- not just an LED Bulb. Their ads implied LED lighting with LED bulbs- not the same thing. My first customer rep totally ignored my email asking for Return shipment label- I emailed customer service and was promised by a second one that she would not charge me for returns and would take care of me- but did I need to reorder the lights? I said no b/c my electrician was already there & I had to buy them from Home Depot on the day. Needless to say, I never heard from her again.
"Hi Carol,
I apologize for the lack of response you have received regarding these issues. On our site you may narrow the results down to only show the Title 24 compliant version of LED lighting. Every area has different building codes which is why we offer the different options. I want to take care of your issues, however, need some clarification. Do you need to still return some lighting and if so I will handle the return cost. Do you need to order Tile 24 compliant lighting to finish your project?
Feel free to contact me directly and I will be happy to take care of your issues.
Hilary"
If you know for sure what you want, or want to lie that after you return items you still have many items to purchase- don't go here- the shipping charges will make the transaction costly. I ended up giving my lights to my brother who could use them to replace his old ones. :( "

"Bought a portable air conditioner. They delivered it to a delivery service via truck. Brought it to the wrong delivery service location (On Trac.) Stayed home 2 days waiting for it- OnTrac gave me info so I stayed home from work for 2 days waiting for it. I cannot afford to do this with my job.Called build.com for assistance- none offered- told me to call OnTrac- this is EXTREMELY POOR customer service. Buy your things from ANYONE other than build.com."