"i ordered a cook top..ordered the wrong one..sent it back..had my account credited had no problems ..it was smooth and easy...i would recommend build.com"
"I do not recommend using Build.com.
The product doesn't leave the warehouse within 1-2 business days. The handles i purchased are still not shipped on the 4th day. Also, no delay information is provided and customer service is useless!"
"on time delivery, product was high quality, and they were very helpful. I will order again from them when the need arises."
"I bought Chimney Cap for the repair of my roof after a hurricane in Florida. It took much longer for than anticipated to get the roofing contractor to start and finish the job. I did not end up needing this part, but their VERY SHORT return window would not allow me to return the product even for store credit. Be very careful if you order from this company. You only have 60 days to return something and they are very firm. Don't have a construction delay or any other unforeseen circumstance, there is no allowance for that. Shop at brick and mortar store. Stay away from this company. "
"We ordered a toilet over a month ago and specifically chose Build.com because they listed the item as "In Stock". After several calls and emails to their so-called it finally comes to light that the toilet comes in two parts and one of the two is backordered. Nothing in the online listing of the original item indicated that there were two parts. What makes it worse is the awful customer service. It took several calls and emails to get the info about the two parts and they still don't have a projected ship date. Also, the customer service promised to call and/or email me back on several occasions but never did.
DO NOT TRUST BUILD.COM !!!!!!"
"I have made multiple purchases from Build and have had quick delivery, items arrive in good condition and when I have called customer service I have found it easy to reach a person.
The issues that I have had have been minimal and only involved questions about a product.
The items I have purchased have been small, like door levers and locks and ceiling fans.
"
"From the start these folks were incredible. The order was not what I wanted and it was because of an oversight on my part. They made my order 'Right' for me and did it with such an understanding attitude and made it into a memorable experience.
Great products and even greater employees!"
"I ordered a number of items for a remodel including 3 major appliances (refrigerator, stove, and dishwasher). First the delivery service they used for the stove and dishwasher would not bring the items into my home. They left them on the front porch. I complained so much that when the refrigerator was shipped they used another service who did bring it into the house but I've had problems with refrigerator making weird noises. So far repair people have been here once and problem is not resolved. The dishwasher was delivered damaged, this was noted on the delivery receipt. I had some delays in installation (I'm in the middle of a major remodel) and discoved the damage a number of weeks later. Build will not help and just pushes it off to warranty. I will never use them again."
"Found the sink gril protector. Cheaper than Amazon. Shipping was good. Received the product as stated."
"every product ordered was very quick to arrive , from door locks to cabinet lazy susan, returns were very easy ,customer service extremely helpful."
"I have been working with Build.com for over 15 years and have been very happy with them. Never had a problem returning a product and if something came damaged they were right on it to send another item. They are happy to help and quick to answer."
"All I can say is wow what an awful experience! I ordered a dishwasher, had it installed and it wouldn't drain properly so I called and spoke to JR and he told me they would ship out another. At that time, I mentioned the installation fee I had to pay and I was promised my second installation fee would be reimbursed not to worry because they take care of their customers. Okay great so I am partially satisfied because it was only a inconvenience at this point. However, this whole story about we take care of our customers was a big fat lie since now they're trying to say that was never said and I should contact the manufacturer. Too add injury to insult they sent me another defective dishwasher!!! FRANK a manager was extremely rude and condescending and kept talking over me, basically calling me a liar. He also refused to let me speak to his manager. I advised him to pull the call and I am waiting to hear back at this point. I have paid over $250 in installation fees on a $250 dishwasher. Obviously, I will never use this company again and would never ever recommend them to anyone. "
"I purchased a Ronbow recessed medicine cabinet with stated 4-8 week lead time on 4/9. It has been 4 months and just got another email from Build.com that it has slipped another 60 days....again! I understand the item is special order and I was prepared to wait patiently for the stated lead time. The maddening issue is that each time the item is due to ship, I get an update from Build.com that the item has been delayed another month or two. This has happened 3 times now. More disappointing has been Build.com's response and assistance---pathetic. Each time I call a Build.com representative they tell me they are reaching out to the manufacturer but are not able to get a hold of them. Drywall has been cut, framing in place, but no medicine cabinet. Build.com's latest response is that I will need to try to find a replacement that fits the dimensions. I understand that Build.com is nothing more than a middle man distributor but I figured given the volume of business they do they would look after their customers a little better and step in. Unfortunately it appears I will be left to figure this out on my own time and at my own expense. So disappointing. Likely the last time I use Build."
"Ordering from Build.com was fast and easy and my shipping was free. I got my doorknob parts in less time than they said, which was great. Sadly, the part wasn't quite right--it's soooo hard to find the right parts for old double-wides that aren't carried by the places specializing in old mobile home parts. Fortunately, they were very understanding and so very helpful. It was really easy to set up my return and my money was refunded quickly, too! They are the FIRST place to look for that oddball part!"
"I ordered a Kohler shower door which broke in transit and never arrived at my home. Build did not contact me to say there was a delay. I contacted the shipper who said they contacted Build. When I phoned them they apologized and said they would send another right out and I would have in 5 days. When I did not receive it in that time they contacted Kohler and said it was backordered and would be in 3 weeks later. When I contacted them again they told me it was not in and would be in 1-3 weeks later. I asked if they could do something to help me to get a price match from Home Depot as they had the product but it was $125 more. They first ignored that question that I sent by email and when I phoned they said there was nothing they could do about that since the product was discontinued. Upon hearing the word "discontinued" I cancelled my order and placed the order with Home Depot and will have to pay more money for it and delay my job completion. I would not trust Build.com again!"