"Horrible company. Horrible customer service. They never respond to emails or phone. They lie and take your money. Costumes are worn and dirty. Stay away. "
"Horrible service. I placed order on Tuesday and paid for express shipping guaranteed for Thursday and on Thursday night I find out that it never left warehouse. I called and representative said costume will probably not arrive Friday either. I needed the costume for Saturday AM. False advertisement. Hope to get refund fast. Stay clear of this costume place if you need a costume in a timely fashion. "
"The costume I ordered looks nothing like the costume I received! I even thought they sent me the wrong one until I got the replacement and it was the same as the first! It looked nothing like the photo on the website! I called customer service for the second time and was told that I would have to pay the shipping to return it! I asked to speak to a manager and they argued with me about that, put me on hold, and told me there wasn't one available! They finally agreed to pay the shipping and said I would be refunded when they receive the return. I'm not holding my breath on that after reading some of these reviews! If I don't get my refund in a timely manner, I will contact the BBB! I should've been allowed to speak to a manager when I asked! Very bad customer service! I will NEVER deal with this company again!"
"This company absolutely SUCKS and they totally false advertise. I ordered a costume at the very beginning of September, their website had a guaranteed in stock date for this costume of 9/24/15, and a guaranteed ship date of 10/5/15. Funny, they sent me an email yesterday telling me "thanks for reserving your costume! your order will ship approx. 10/24/15." What the hell. I've been expecting a delivery from them, now they claim they have none in stock and won't until the end of October. I even forwarded them THEIR email that said "guaranteed to ship 10/5/15". Now I'm SOL in finding this costume for my daughter in time for Halloween, as they are sold out everywhere. So much for ordering early this year.
Edit: Anyone looking to buy their daughter a Mal from Descendants costume, do not buy from buycostumes.com. They just told me yesterday they have absolutely none of these costumes in stock, and will not until the end of October, but their website today says they have them in stock. Unreal. "
"DO NOT EVER ORDER FROM THIS HORRIBLE COMPANY!!! THEY WILL NOT GET YOUR MERCHANDISE TO YOU WHEN THEY PROMISE. THEIR CUSTOMER SERVICE NUMBER IS A HUGE JOKE. YOU WILL WAIT FOREVER TO TALK TO SOMEONE. IT WILL SAY, IF YOU DON'T WANT TO WAIT, LEAVE YOUR NUMBER AND WE'LL CALL YOU. THEY WILL NEVER EVER CALL YOU. I HAD A GUARANTEED DELIVERY DATE WHICH WAS NOT MET AND I STILL HAD TO PAY FOR SHIPPING BOTH WAYS. THESE ARE HORRIBLE HORRIBLE HORRIBLE PEOPLE. AVOID AT ALL COSTS!!!! ZERO STARS! NEGATIVE 1 MILLION STARS!"
"This company is the worst company to ever deal with. they are probably a basement/shack operation. their phone number doesnt work and they have NO customer service. DONT ORDER from them, you will not get what you ordered. pay a little extra and go with another company"
"Save the trouble- order from Amazon always no matter the price difference or even the options. Ordered a costume for Halloween with shipping guaranteed by 10/29. It's 10/31 and I haven't received it. After hours on the phone with UPS and USPS, i finally figured out that the seller used a shipping system that transfers the package from UPS to the local post office, did it in a timeframe that would have never made the 10/29 guarantee, and in addition put the address in the label wrong, so now the package is in some facility that I can't even go pick it up from. "
"This company sucks . Should u encounter any minor problem they are dead in the water . Nothing they can do to help u out . And I mean Nothing. They are all shoulder shrugs . What a follower company . No leaders . Operating program owns them . No out of box management . No customer service whatsoever . Expect better from ur local McDonald's "
"A real shame. I ordered a costume for my Child three weeks before halloween and, although i received a confirmation and a tracking number for the shipping, they never sent me anything. When I asked them for a explanation, they just said: oh, we are sorry your disguise was sold to other client, you can get your money back if you want. The worts service I have ever seen.
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"I have ordered previously with no difficulties. However, returning an order has proven to be ridiculous. I followed the instructions and sent back my entire order - nothing even opened. The tracking number shows it was received. I was in email communication for a while awaiting the final one to tell me my refund was processed. That email has not come and it has been 4 months. I am out the entire amount of my order. I will not use BuyCostumes again."
"Ordered and shipped out the same day using Standard Shipping. It was about 10 costumes I ordered. They got delivered 2 days before the guaranteed delivery date, in 3 business days without counting Saturday. I'm happy with the purchase."
"Transylvanian Vampire Child Costume #70612. Halloween costume incomplete. Missing medallion. Phoned customer service agent and asked that they send missing medallion in time for Halloween. I was informed that I would have to order another complete costume, pay for it in advance including shipping costs, and then mail back incomplete costume back to them, shipping costs at my expense. Once they received the incomplete costume back, I would be refunded the cost of a costume. However, to resolve the issue in this manner, I would have to pay a total of $29.99 EXTRA in shipping for a costume that costs $37.99. The medallion was central to the 6 year old deciding to choose it. He was disappointed. The convenience of ordering online was lost in trying to replicate something that I had already paid for. The website's solution for an error they made would cost me money and I believe it was made, knowing that no sensible person would accept their solution. "
"Terrible service and nothing arrived on time after multiple inquiries and phone calls. They also did not tell me that one of my items was on back order and would likely not arrive in time for my party. They just told me to "be patient.""
"I bought accessories for my Halloween costume on buycostumes.com and was impressed with the fast and efficient service. I paid extra for priority shipping because I was going out of town for Halloween and had to have the rest of my costume before we left. Well I was told I would receive my order on Oct 19 and sure enough on Oct 19 there it was!! Thank you for not adding stress to my vacation :)"
"BuyCostumes.com does not honor their Price Match Guarantee. I sent them several emails and none have been returned. I called the call center and receive the same response each time, that they will process a refund for me immediately but that is not the case. Very dishonest company that doesn't care about the paying customer."