" I ordered a power steering pump for my 1987 Mercedes Benz 560S SL. It was delivered the next day I could not believe it, I really don't. Due to some difficulties I was not able to install it so I called the Customer Service and sent me a postage paid free shipping. Could you imagine that FREE SHIPPING on both ends and the best thing as soon as the received my package I was refunded within a day or two with the full amount. Just like what I said in the title, the positive reviews made me a believer. I highly recommend buying on this company. Highly recommended."
"Found these guys by pure luck! I purchased a Rack & Pinion for my 2013 BMW after exhausting every local business and dealerships in central and south Florida. The dealership was asking for a remanufactured Rack & Pinion $4,800, just for the part. I was floored when I heard that price. Long story short, came across Buy Auto Parts by a last online search. Provided the VIN and in a few minutes the purchase was completed by a fraction of the price. The order was placed Monday at 4pm, arrived Wednesday at 7pm. Needless to say, 3 weeks after instalation, my car is running better than ever! "
“Thanks for sharing your experience! It is cases like this that make us so happy. Saving our customers money so they can get their vehicles back on the road is what we are here to do.
Hope you think of us next time you need another part and tell your friend about us :)”
"I called to verify that the part that I was planning to purchase online was the right fit for my car.
The agent who took my call was extremely helpful, and he went out of his way to ensure that not only the part was the correct one, but also that it was in stock, and that the shipping information was correct, and explained carefully and in detail what I could expect in terms of shipping times and cost.
This level of service has become a precious rarity nowadays, and it was a very pleasant surprise to come here and be treated this well."
“Thanks for sharing the good news. We will let our customer service team know that you appreciated their help. ”
"I called and spoke with a representative and they sent a cheap device without the sensor. I advise to look elsewhere before spending money on what you think is a good device. What good is a warranty when they knew it wouldn't function properly when sent it out. Lesson learned , Caution, buy form the dealership before wasted your money on this company, by the time they reply you could have purchase a rebuilt engine this is not worth the waste. "
“Hi Tnita,
Thanks for letting us know. We pride ourselves on our quality products. We would not send out anything that we would not put on our own cars. We can provide such a good warranty because our parts have so little issues.
I hope you try us again the next time you need another part. Customer satisfaction truly is our number one goal.”
"I sent my core back as requested two weeks after I received the new part. It has been over three weeks, and I still have not received the core charge refund. I also have not received any correspondence back from my emails. I received a great part, but no core charge refund."
“Hello Daniel,
We apologize if there is a delay on refunding your core. Sometimes it can take a few days to show on your credit card or bank statement. If you need any help please feel free to call us at 888-907-7225”
"I had been looking everywhere for the part needed for my truck, for around 4 months and I finally found it here! It worked like a charm and I am finally back on the road! Customer service here was great and made sure I had the correct part number, prior to ordering. Also, their emailing was prompt to inform me when items had shipped and also when credit was being issued. Fantastic first time experience! "
"In an age where customer service is nearly non-existent, I was amazed by the thoughtful way I was treated by their customer service staff and then the turbo arrived!!! Holy cow! Perfection! "
"It was easy to find the parts that go to my car!"
"I ordered a Power Steering Rack for My 98 Lexus SC400. It was delivered within 2 days of Me ordering it. I appreciate the fast shipping and Great customer service."
"They were very quick and helpful. Wish I could have ordered the part from my phone as I don't have a computer, but they helped us figure it out quickly. We got what we needed super fast. Had no problem betting our core charge back to the with the prepaid label they gave us. They also have very good prices. Will definitely use them again."
"First parts were sent to wrong address. They fixed that. When parts finally arrived, they were for wrong vehicle. The entire process has been plagued with errors. I’m not even trying to send these back. As I’m told I have to pay to return them. I’m writing it off as a lesson not to use these guys"
"I wanted Weathertech but couldn't get them, so I went with these and very happy with them. The next best thing!!!"
"I ordered an ac compressor for 2004 Chevy and they sent me the wrong one "
"I received a very proffesional service from BuyAutoParts.com from de begining.
They had a problem with their website while I was trying to make the purchase, my phone rang and it was a guy from the company that helped me continue with the purchase.
The first package was lost by UPS and they imediately sent a replacement.
The mechanic installed right away with no issues.
Very pleased and highly recomended.
Definitely will purchase any of my auto needs with them. "
"SHIPPING WAS FINE, BUT I HAD TO REPLACE INNER TIE RODS, THE STOCK TIE ROD ARE 14 MM AND THE REPLACEMENT RACK AND PINION HAD 15 MM INNER TIE ROD."
A rep from BuyAutoParts.com, bapreviews, has responded:
“Thanks for the good review! Always nice to hear from a satisfied customer :)”