"Erika was very helpful regarding my warranty question. Thank you for your prompt response and good news!"
"Great. There was an issue with my first order (caused by amazon, not this company). Mr. Adam Smith, the company associate, did research and got me a tracking number. He also called back the next day to confirm that the order had shipped properly. I am extremely satisfied with the service I received. "
"Wow, what an awesome company you have and Tarek was so nice and helpful, it was because of him that I placed my order yesterday.
I felt that I could buy with confidence and all the reviews from people that have bought from Buy Happier also had such great things to say about them.
I know if I have any problem at all, I will be taken care of and the warrenty is awesome as well.
"
"I just want to say how good it is for a change to work with a person like April Macias. To many times we get a person on the phone that does not care about your problem and does not work with you to resolve the issue. I found April very easy to work with, and very pleaent on the phone she listen to my problem and offered a resolution."
"Tarek has been very helpful in assisting me with cancelling a previous order and placing a new one. His customer service is excellent and he deserves a raise... Nay! Two raises! Hats off. "
"I did a Google shopping search for the Ninja blender that my wife wanted. Buy Happier had it for $220 with a three year warranty and another site had it for $200 with no warranty. I was willing to pay $20 more for the warranty, but I thought I would ask if Buy Happier could do a price match. Keith Mitchell was happy to accommodate my request and gave me the same price as the other website and included the 3 year warranty and free shipping. When I called in to pay for the order Tarek Ghantous easily accessed my email communications with Keith and quickly took my order for me. I first emailed on Saturday morning and by 1:00pm Sunday my order was placed. The response time of Buy Happier is amazing. I am excited for my wife to get her new blender soon and I am sure I will use this site again."
"I am very satisfied with the help I received when I chatted with Poonam..on the refund of my iron..Thank you so much for everything..I will shop again:)...Judy"
"Hi all!
I bought household goods from buyhappier.com
Store ship it to me and i recive tracking information.
But package was lost in the mail. I have contacted with support.
Personal concierge, Adam Smith followed up with me the Postal Service to get issue resolved and store ship again the my order again.
I am greatly appreciated this store and his personal support.
I will likely to shop at buyhappier.com again in the future."
"Erika of Buy Happier contacted me to advise that I would be charged a $15.00 re-stocking charge for a duplicate order that was inexplicably placed. (In other words, I ordered an item through the website, paying with a credit card, and it was somehow placed a second time, through Amazon.) Neither Erika nor I could figure out how this happened.
What I expected to be an unpleasant "fight" to avoid the $15.00 charge was remarkably pleasant. Erika was extremely nice throughout the two calls it took to resolve the issue. (And, although INITIALLY Erika thought the charges would remain on my credit cards until the duplicate item was back in Buy Happier's warehouse, which is understandable, in fact, Erika was able to track down the shipment and actually prevent the duplicate order from going out.)
I would not hesitate to make another purchase from Buy Happier and/or recommend them to others. Their customer service is probably the best I have ever experienced. I don't know if it was JUST Erika, or if all of their associates are so pleasant."
"Very prompt delivery. No surprises in the product. I wouldn't hesitate using them again."
"I have had a wonderful experience with Buy Happier. I had lost my copy of my order. She found it, confirmed valid warranty and is having my broken part replaced under warranty. Had it not been for Tarek Ghantous, personal concierge, I would not be happy. She had the patience it took to locate information for my part replacement without it costing me. She may be the most helpful customer service person I have ever had to help me solve a problem through a live chat window.
"
"Poonam a wonderful worker! He has always answered my letters, was punctual and polite. I bought cleaner Myint, he likes me, this device is very useful in the house. Thank You Poonam!"
"Ordered a robot vacuum cleaner Neato XV-21. I liked everything: especially fast seller's response and speed of delivery. Neato XV-21 is just wonderful, it charges and works great :) I'm happy :)
Special thanks to Poonam!"
"Thanks to the Buyhappier team for good and fast work, friendly and helpful replies. I have purchased Neato XV-21 robotic vacuum cleaner from Buy Happier with delivery to Russia. They have great customer service, that answered my questions promptly."
"I originally ordered a Christmas gift through the Amazon Marketplace to be fulfilled by Buy Happier. As a result of my error, the shipping address was incorrect and the package went astray. Once I realized what had happened I tried to reorder the item, but Amazon showed it to be out of stock. I found Buy Happier online and contacted them directly speaking to its customer support staff. The so-called customer concierge people were enormously helpful, totally understanding, processed a reorder, and ultimately followed up with personal phone calls to be sure I was satisfied and the overdue Christmas gift had arrived. Tarek Ghantous was the final personal concierge I spoke with. He confirmed that the package had been delivered. This is the old school service we used to expect. Sometimes, and this is one of them, it truly is still there."