"THE WORST COMPANY TO DEAL WITH. Stay away from it.

I finished my TOUR in Afghanistan and I am back after a YEAR. I STILL HAVE NOT RECEIVED MY ORDER.

I am about to head for my 8th TOUR and I STILL HAVE NOT RECEIVED MY SECOND ORDER AS WELL AS THE PREVIOUS ORDER.


BROTHERS AVOID THIS COMPANY AT ALL COSTS."

"I will NEVER order from this company again. When you order from the website it does not advise you if products are out of stock, nor does it provide a message to let you know that processing could take longer before you place the order. Instead, next to each product in your email confirmation you will see "1 on order" and that it will take 5-10 business days. I was told that the "1 on order" terminology was standard and how they process thousands of orders per day, none of its other customers were confused by it. For the audience that it provides service to, you would think that the customer service agents would be more respectful. I still have not received a date that my order is expected to arrive, nor have I received any email updates of the status of my order. Chief orders its products from a different manufacturer. The turn around for updates on orders and the shipment of your order is EXTREMELY slow. If only I had known then what I know now.....Do NOT order from this company.


UPDATE: It's November 9th and still have not received an update from the company on the status of my order. I just canceled it. NEVER AGAIN."

"They didn't have my items in stock when I ordered but the turnaround was reasonable so no complaints. Other than that everything was above reproach."

"I would not order anything from Chief Supply. I use to order certain supplies from Chief for my department because of our "low bid" requirements. Generally speaking, the shipping time was bad. Items marked as in stock often were not although you are told they are and then days after expected arrival you are told the items are out of stock. My recent purchase was the straw that broke the camel's back. I ordered an item and after six weeks I had not received it. When I sent an email I got a canned form response. After a third communication I am told they sent an email on a certain date requesting addiitional information on the order. I told them I did not receive the email and was basically told that I must have deleted it by mistake. Our email server does not allow for deletion of email that is sent due to state laws on retaining of email for three years to comply with open records requests. I went back through email and there was no email from Chief on the date I was told and after a more extensive search found no email from them in a two week search before or after the date it was supposedly sent. They had placed a "hold" on funds from the credit card that was used to make the purchase the entire time of this debacle. After nearly eight weeks of dealing with these people I cancelled the order. They then tried to charge me a fee for canceling the order because one item was a special order. I told them it was not a valid charge because in fact the item had not been ordered as demonstrated by their own emails. Finally resolved after disputing the charge to the credit card issuer. I recommended to my employer not to use this company for future purchases even though they often are the "low bidder" and was granted authority to bypass their services because we would rather pay a higher price for something and get better customer servce than buy on the cheap and have to deal with poor service and lack of respect. Save yourself the hassle."

"The Chief has the BEST CUSTOMER SERVICE on the internet or any merchant I have ever had the chance to shop at. I only had one problem and they immediately resolved it and the problem wasn't their fault. It was the manufacturers fault. I HIGHLY recommend doing business with THE CHIEF. Anytime I have ever had a question, they immediately responded back. And I mean IMMEDIATELY. I will definitely continue to business with them in the future and refer them to my friends."

"We typically use GT Distributors or local public safety suppliers. I ran into a tough spot where we purchased a 2011 Dodge Charger that the dealer had new and in stock at a great price. I needed a Gamber & Johnson laptop base plate as the mounting system was being removed from a 2007 Charger. My local suppliers did not have the part in stock. I did an online search based on the part number and Chief’s web page showed the part was in stock and cheaper that my local vendor. I spent some time checking out the web page and was impressed with the cost as well as the promotional discounts. I placed an order for the laptop base and a lightbar bracket. Chief had a web page special that said I would get 30% off my order if I added a 3rd item. I found a cell phone case just to put a 3rd item into the order. I selected next day air because I had scheduled to have this car operational by Friday. I was given the next day air cost down to the penny. The web page also advised that the cell phone case was not in stock and would ship in about a week. I accepted the terms and paid with a credit card. I was disappointed to find that the shipping department at Chief decided not to ship the in stock parts next day because the cell phone case was not in stock (as if I paid for next day air and wanted to wait a week to ship my order next day air?). I received a voice mail asking me to call them about the order. I called them back and I was told that not only did my parts not go out yet, but they were also increasing the shipping cost for next day air by 50%. It was also too late for them to ship the in stock items that day. The end result is that I paid for next day air because I needed the parts. They did not ship them because of 1 part being out of stock. I spoke with their rep and asked why I was being charged for next day air when they failed to get my product in the mail. I was told that it was my fault for not getting back with them regarding the out of stock item. I then asked why the shipping cost went up 50% and I was told that the online shipping cost is just a guess. The end result is that I paid 50% more for next day shipping and the parts will be here second day at best. I’m glad that I had this experience early on as a customer. I liked the prices on the equipment. I held off on ordering more because I had not set up an account and sent in copies of my LE credentials. I can only assume that the shipping cost would go up 50% on everything else I ordered had I placed the entire order. "

"It was great! I am a costumer for a community theatre in Kansas City and was ordering uniforms for the "Cops Song" in Urinetown the Musical. I had to amend my order twice, and Anita & Lisa helped me straighten everything out. My order arrived, and it was perfect. High quality clothing, which fit perfectly. I was so pleased I ordered several more items for the show. Quality was exceptional, delivery was speedy and service couldn't have been better. Thanks for making this easy."

"I received my order in a quick and timely matter and the products are exactly as described!"

"this website was the best online shoping experince i have ever had. large selection and amasing prices. my order came in 3 days with free shiping!"

"My order was placed 05/14/12. Today is 06/13/12. 10-15 business days came and gone 2x. Where is my order? Everytime I call I am told a different date that they will receive the merchandise and therfore I have to wait 2-3 more business days. BUT on 06/11/12 my most recent promise date for my holster to be shipped out I was told they finally received my holster in stock and it WILL be mailed out later that day and I should expect to see it Thursday 06/14/12. Well guess what today is Wednesday and no $ has been deducted from my account and when I called today they said....wait for it.... we should receive the merchandise on our end next Monday and you should get it by 06/21/12. R U SERIOUS! Another date. At this point I lost hope, because time will go on and there will always be another date."

"The web service was super fast, and the order was filled correctly. The items I ordered were high quality, and exactly what I ordered/needed."

"If you don't mind waiting a month and having to send e-mails asking where your order is, then this is the website for you. I find out a month later that one of the items I was waiting for has been discontinued. Why does it take a whole month and two e-mail inquiries on my part to get this all figured out? What if I didn't show up to a 911 call until a month later?"

"Still waiting on the items I purchased to be delivered.

Mary Hebert
11075 Erhard Drice
Dallas, Texas 75228"

"My experience with Chief was excellent. Their online store was easy to navigate, and I received my order in a timely manner. I've had to return some items, and that process was simple."

"I ordered a shirt, they sent a shirt. It was the right size and color. Well done, guys, well done."