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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.13/5
Return/Replacement policy:
0.00/5

Verified
2/5

2017-07-22

Good service, But...

"CPAP.com offers excellent order fulfillment and shipping, and has reasonable prices on merchandise and shipping. One glitch with my order experience has come through the insurance aspect. I thought that insurance reimbursement would be easy, but not so. CPAP.com makes a downloadable form available, but the instructions that come with it are general and outdated. The form uses very small print, and my insurer (Anthem BCBS) has used this fact as a flimsy excuse to reject the paperwork. If you have insurance, don't assume that your carrier will pay. If you are covered by a company like Anthem that will use any pretense to deny a claim, you'll be eating the cost. Another just discovered issue with the order: machine settings. The air pressure on my CPAP seemed high--it was supposed to be set at 8, according to the prescription sent to CPAP.com. I found out online how to access the machine's pressure settings, and they were at the menu default: Minimum 4, Maximum 20! I wondered why the mask was practically blowing off my face every night."

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Verified
1/5

2017-08-11

Email Said I ordered and I did not

"Was told I had to by a 109 dollar insurance for a $119 cpap. Why would anyone do that! You pay double but you would still be out $109 plus shipping which would be equivelant to buying the cpap anyways! I know they have a back stick if this item and a home medical provider that I said would be pretty willing to get rid of and I would need it only for a month because of surgery but would still be willing to pay $50 for it, but sadly the recommendation to negotiate and they were highly recommended to me. "


Rep reply posted 2017-08-15
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had a negative experience with CPAP.com! We would never ask a customer to buy any of our products with insurance, as we are a cash-only business. We want to make sure we are giving you the right information. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-08-11

cool cpap

"this one is quieter than the last one I used and fits better."

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Verified
5/5

2017-08-11

Great customer service

"Fast, easy & cheaper supplies. Wonderful customer service. Thanks guys!!"

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Verified
5/5

2017-08-11

Great!

"Easy to work with! Will order again!"


Verified
5/5

2017-08-10

Excellence

"My complete order arrived promptly! "

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Verified
5/5

2017-08-10

Really did a great job!

"Ordered the same items as before. Person was so friendly. No problem at all."

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Verified
5/5

2017-08-10

Easy to do business with!

"Ordered replacement travel CPAP with mask. Came quickly and exactly as expected, flawless experience."


Verified
5/5

2017-08-10

EXCELLENT CUSTOMER SERVICE

"I ORDERED MY CPAP MACHINE BECAUSE MONTHLY RENTING WAS EXPENSIVE. MY DR WAS ON VACATION AT THE TIME WHICH I WAS NOT AWARE OF BUT THE CUST. SERVICE DEPT KEPT ME INFORMED AND AS SOON AS MY DR GOT BACK AND WROTE A NEW PRESCRIPTION MY MACHINE WAS SENT OUT NEXT DAY SERVICE. I RECEIVED MY MACHINE AND IT IS GREAT! THANK YOU CPAP.COM!"


Verified
3/5

2017-08-08

c-pap .com review

"First a month ago I gave c-pap. com all of my doctor information. when I then gave you the prescription10 days later and made my order , nothing happened for a week until I called. you said what I ordered wasn't what was prescribed by the doctor. WHY was I not notified of this. So I ask your person to contact the Dr. they must of as the order was sent was out on the 3rd. It is now the 8th and I still don't have it. Would u be impressed ???"


Verified
5/5

2017-08-08

Great service as usual!

"My order was processed quickly, shipped promptly, and was exactly as ordered. "

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Verified
5/5

2017-08-08

Easy and Fast

"I ordered a travel CPAP from CPAP.com and received it the next day. The product was as promised, and it works well. "

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Verified
5/5

2017-08-08

Product was as described.

"Product was easy to order online and came as described. Adapting the mouthpiece was much easier due to the videos TAP PAP has on YouTube."

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Verified
5/5

2017-08-07

Love My Machine

"Easy to order, easy to set up & easy to use. "

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Verified
5/5

2017-08-07

The z1 works. As advertised.

"Got the unit before our last cruise, worked well."