"I have placed several orders online to CPAP.com, and I was very satisfied with the order fulfilment process and timing. On a recent order, I ran into some issues with my stored prescription at CPAP.com, but those seem to have been rectified. Management there seems to be very focused on customer satisfaction. I do find the availability of products at a reasonable price to be very good at CPAP.com. I will be a continuing customer."
"I returned my mask because it was to small and waited entirely to long for the replacement mask."
“Sorry to hear the was a delay in receiving your order. I've let our customer service team know and they will be reaching out to you shortly.”
"The sales rep told me my script was wrong and i would have to submit a new one. I contacted my doctor who said it was correct but would make the changes the sales rep requested. Then i got a shipping notice and an email that cpap.com accepted the script. When the machine came ot was not programmed in accordance with the script."
“Our apologies! I've let our customer service team know and they will be reaching out to you shortly.”
"The staff at customer service are ALWAYS helpful, polite, knowledgeable, and proficient. Wonderful shopping experience...."
“Thanks for the kind words. Let us know if we can continue to help in any way. Sleep well!”
"My sleep doctor was holding my CPAP supplies hostage because she said I am non-compliant in my CPAP usage. I cannot always use my machine due to severe back pain (it's a long story), but there are no exceptions, apparently due to the requirements of my insurance. Well, I placed my order here, got my PCP to give me a prescription for my supplies, had them fax it to CPAP.com, and BOOM! Within a few days, my new supplies had arrived! I FINALLY had a fresh mask, tubing, filter and reservoir for the first time in nearly three years! The stupid rules they have were forcing me to use unhealthy supplies, but CPAP.com's prices are lower even than my co-pay, so I'm skipping the insurance claim altogether. Probably a good thing, too, since I'll likely be losing my coverage with this BS new government "healthcare" program. Thank God for CPAP.com!"
"Good service, fast shipping"
"Bought some cpac parts found the best prices here."
"Great Prices!!! Same quality as full price retailers. Excellent products and very easy to shop website."
"I will deal with you from now on
"
"I have had great experiences with the CPAP team from replacement plugs to annual equipment renewals. They are always customer focused, professional and all items arrive quickly in proper order and with no errors. Thanks."
"I will be looking for another source my next supplies because you will not bill Medicare direct. The last order I was not able to locate an address to send the receipt therefore the cost came out of my pocket.
I will try to find someone that will bill direct."
“Apologies, we actually do accept insurance assignment. It's a big reason why we are able to keep our prices competitive. We do however provide insurance friendly invoices of which you can submit directly to your insurance. If you have any further questions please don't hesitate to call one of our CPAP experts. 1 800 356 5221”
"I'm awake and feeling good thanks to the new cpap machine and mask! Great service, free shipping and an opportunity to finance much needed medical equipment with realistic payments. Thank you so much!"
"Ordered a new tank for my c-pap. It wasn't as shown, the original part was smoked, mine arrived clear, but, I think I like the clear better. Main thing....it works great! Love it! Shipping was extremely fast. Overall a great buying experience.
Thank you,,
Clyde"
"Large inventory and friendly, helpful customer service makes for a great buying experience!"
"Chrystal was very professional, knowledgeable and answered all my questions, without hesitation. I will be ordering more supplies due to their quick shipping and great attitude."
A rep from CPAP.com, CPAP.com, has responded:
“Hey GeoffGoss, Sorry to hear you had a bad experience! We're going to go ahead and look into the situation for you. One of our representatives will be reaching out to you shortly. Again, my apologies. ”