"Easy to do. This not my first buy"
"In addition to reasonable prices, the customer service is outstanding. The techs and sales reps treat me with respect and are never in a rush. They take the time to go through the product until I feel comfortable, are certain I am getting what I need and my questions are answered to my satisfaction. I wish all businesses handled customers with the same care!"
"Enjoyed the experience, looking forward to new system."
"Great! My son bought one."
"It took me several days to decide on the features and changes, but when I finished, I was a happy camper!"
"I bought a computer at the end of March. I've had problems with it for a month now. I finally got through to the tech (it seems they have only one), telling him all the tests I'd run to eliminate everything but the motherboard. He told me to flash the BIOS, which I was unable to do. So, finally He says he will send me an RMA. I get the e-mail telling me, I noticed there was no extended warranty added for coverage after the first 30 days. Cost of shipping to us and then to send it back to you would be your responsibility since it is out of warranty.If the motherboard suddenly became defective, we would need to RMA it through ASUS – if any costs are associated with that (shipping it to ASUS for replacement), that would be your responsibility as well. The motherboard and the parts in the system are still under manufacturer warranty, so it may save you some time and money if you went directly through ASUS to see if they can replace the motherboard for you without having to go through us.Out of warranty repairs through us are $75 per hour. What a business! No responsibility at all. "
"I looked at systems from several boutique computer companies. Beware, many have lots of technical problems and customer service problems. CPU solutions did not have a single BBB complaint. Their systems select from quality components at several different levels. They helped me find something I could afford, yet quality. There are countless possible configurations, but they pick some great combinations and the total price for me with a spectacular 4K 1MS monitor was about $2200. I selected an upgraded CEHO 6641 for photography and publishing. Thanks to Todd for helping me."
"CPU Solutions puts their CPU solutions in an easy-to-navigate, clear format. They are careful as to not overwhelm the user with configurable options while simultaneously providing enough to make their systems highly configurable."
"CPU Solutions had the system I wanted that was easily configured. I used the customer chat feature which was easy and quick. Only issue was the ordering system was a bit slow but the ability to customize was phenomenal. I also found that the technical detail on the site was superior to others."
"Loved how detailed everything was with the customization process. Being able to save a specific customization to compare later is super helpful. Can't wait to start using the new computer!"
"I'm always able to customize to create the build I need."
"In the middle of a big film edit and my computer crapped out. This place came thru with a good product, easy to buy"
"Buying the parts would have been more than what I paid. They give you the flexibility of building your own without the hassles. Everything was securely packaged and worked perfectly straight out of the box. It took around 10 days from ordering to having it, which for custom built, is very fast considering burn-in & testing.
The only contact that I had was I decided that I wanted Windows Pro AFTER I had placed the order. They responded within an hour with "No trouble at all" and took care of it.
Very happy with my purchase. "
"Upgrade/Downgrade never has a downgrade option...funny. "
"Easy shopping experience. Lots of options to choose from. "
A rep from CPU Solutions, CPU1, has responded:
“Hi Vincent, I am sorry you are upset about your order. The computer you ordered in March is a barebones. It is a basic setup, assembled and POST tested, it is not burned in and no OS is installed. It is not a full system so we do not offer anything beyond standard parts warranty of 30 days unless stated otherwise. A full system comes with everything and we can control what is in it, a barebone can have many old and new parts added after purchase which is appealing to many customers who want to use some of their current parts and or upgrade with new parts as they can afford it. Our site clearly defines what a barebones is see https://www.cpusolutions.com/store/pc/Barebones-PC-s-c148.htm. If you are having an issue with the motherboard we can direct you to the manufacturer to get support and rma service. I am available to discuss if would like just call 800-474-4278 and ask for Carson”