"This is a review of Cabela Canada's policies. No idea what they may be like in the US, but this was my experience here. I have recently gotten in to hunting with my husband, and we just happened to be up in Barrie for a wedding in August. Which had to mean a trip to Cabela's! I was so excited to visit the retailer because of everything I had been looking at online. This is quite a trek for us, probably about 2.5 hours, so I wasn't getting there often.
Because I am new to the sport, I needed to buy A LOT of stuff. We spent a considerable amount that day, including on brand new cold weather gear for deer hunting for me. I loved the look of the OutfitHER line! It's just gotten cold enough to use it, and I had it on the other day for the first time. Huge disappointment! I might as well have been wearing plastic bags and banging pots together for how loud the material was. Not something I noticed in store because of how loud the store was.
When we called Cabela's about returning, because my husband was driving up that way, they told us we had three months from the purchase date. We were within that period, but that is still a bit of a short time considering the store sells product that you might buy in the spring but can't use until the winter hunt.
Either way, my husband took it back , tags and all, today. He didn't have the receipt, but did have our credit card statement from the purchase, again as well as the original tags.
Where the disappointment comes in. Cabela's is currently having a sale on this gear. So they only returned the amount of the sale price, not the full price purchase! Despite the fact this is a return for product dissatisfaction, and we clearly spent much higher on the product, the policy of Cabela's would not return at full price. The worst part was we only wanted store credit so I could turn around and purchase new gear, which was more expensive even then the full price of my original suit. And I would have spent the additional money to get the new product.
Now I do not even have enough to come close to the purchase of my new product. Because of this experience I will most definitely only use the store credit down to the cent, and will not be returning to Cabela's for gear in the future. Bass Pro has a much better return policy, as does SAIL, a Canadian outfitter.
Hugely disappointed by the poor policy"
"I've been a loyal patron of Cabela's since the '90s. Originally, they gained my business by selling great stuff. I could go into a store and buy with confidence. My original purchases were 100% satisfying, and most of it lasted 15 to 20 years!
They've declined a bit. I saw the writing on the wall awhile back when I saw cheap goods being offered in a sales paper. Okay, they need to open themselves to a wider market, fine. The problem with that is that I can no longer buy from Cabela's with the same level of confidence. There goes the original attraction.
Now, here's the really disapointing part. Cabela's branded products! Of the last 6 items I've purchased with their name on it, 3 have been cheap/defective: 1 pair of logging boots with mismatched sole sizes; 1 pair of water-proof hunting boots...that leaked like sieves; two chamois shirts that shrunk, pinched/pulled, like cheap discount store garbage! To be fair, the good as well: fleece vest; Trail Gear seat cover (I'm a trucker, seat covers last a month usually, this one 3 months and counting, not a dent); and socks.
I now ignore any clothing or footware with their name on it. It isn't worth the risk or disappointment.
There is still a lot of great stuff at Cabela's though. And, their customer service and returns policy are second to none!
Still, all things considered, Cabela's is now my 2nd, or perhaps 3rd, stop. Pity.
There you go: the good, the bad, the ugly!"
"I own a barnett quad 400 crossbow and I've tryed to post a negative review on there website but they won't post it because it doesn't make them look good so I'll just leave this here the past 3 years my bow had split the limbs and every year I miss deer season and now they say it's out of warranty so they won't fix it not getting into details but I would not buy a barnett bow unless you wanna miss deer season or end up in the hospital."
"I ordered bedding for my new home. The quality is great, fits as well as promised. Great value, lower price than anywhere else I compared this particular quilt to. It shipped right away, I had it within six working days. Free shipping didn't hurt either!"
"My FITS socks have arrived. Best sock ever made people! Especially if you prefer a sock that doesn't slip down your calf. A few years back Cabela's rep David Olson turned me on to the Heavy Wader Rugged OTC (that would be "over the calf" in sock apparel lingo). I reached out to David when I was working for FedEx Ground in Minnesota. It was a challenge to keep my feet dry and warm during the winter months and David hooked me up with FITS. No more cold feet. I'm done with FedEx but not with FITS. I needed to reload for this winter and David directed me to Cabela's online store. I even got free shipping. How cool is that? These are quite literally the most comfortable socks I have ever worn. And I believe my postman Mark would agree. Yes, I find that FITS also make for great tips! "
"Cancel my order with any reason given."
"Ordered 1000 rounds of ammo. With the labor day sale and a coupon code, I got a very deal on it. I've ordered from Cabela's multiple times with good results. Shipping is fast, and I get what I ordered. I'm very surprised to see negative reviews here. Cabela's is one of my go to online retailers to buy ammo. "
"Cabelas stores are poorly staffed as a result of quarterly earnings. The Gun Library in Lone Tree is a joke. I brought a gun in for purchase by them. They offered me $175 on a gun that had never been fired new in box and was purchased in February for $384. Took it to a competitor and got $330."
"They sent me a email saying I was approved for a cebelas credit card. I looked at a few things online. I put them in my cart to see what the total order whould be. There website was messing up. I tried to delete the iteams . I called her site was down to doing updates she said. Fine then I git a order confermation in my email. Thanks for your order it was put on my Cabelas card. I tried to cancle the order but she said they was already prossed and chould not be canceled. I said I whould return them when I got them she said they where on sale iteams sold there is as is no returns exchange only. how do you order whith a card you don't have yet. not again I will cancel the card when the iteams are paid off. And shred the card. I thought of buying more from them guess I go back to Bass pro shop or sportsmans Guide have good like whith them. "
"What a joke. Thought about ordering a small boat but their price was a little higher so the sales rep told me not to worry they match all competitor prices. So i did research on competitor prices called them back be cause walmart sold it cheaper but temp out of stock. So they they said it had to be in stock for them to match. Ok im good with that, until i found Rural King with it in stock. Now the story changed to it has to be in a store with in 100 miles. I was fine with them being the higher price , but not tryng to sell me on a deal they were not will to go through with. They just wasted 2 days of my time. "
"I have to say reading all the negative reviews on cabelas I was worried about ordering from them but they had the best pricing for what I needed and I must say nothing but a good experience customer service was great and the quality of the items I purchased were just as the pictures on the sight thumbs up from me and very fast on shipping Thanks cabelas"
"Extremely disappointed in Cabela's lack of standing behind their product. I purchased a second Outback II upright wheeled carry on. I say second because the first one the wheels broke off. This time I had the product for a little over a year and the handle fell out and the bag can't be rolled. Called Customer Service and received the "send it the returns center to be reviewed". That was a waste of $30.02. I received the standard "out of parameters of our return policy letter". Didn't even look like the suitcase was looked at. I am disgusted with Cabela's especially since they don't stand behind products with their name on it. They are suppose to have such high quality stuff. Don't think so. Why pay the higher prices when they have cheapened their quality and don't stand behind product with their name on it. "
"Arrogant, ignorant and untrained optics and firearms sales staff
There wasn't anyone who did a good job. It appears that the sales people seem to think they know it all when they don't. They also assume that anyone who approaches the gun counter knows nothing about firearms, optics, ammo or anything else related to shooting or hunting, so they lie for lack of a better answer. They are generally wrong. There were two witnesses to what happened. One was a Beretta salesman by the Name of Shullman or Shullberg I think, and the other was a Nikon Mfg. Rep by the name of Mike.
Since I don't know if there will be room to tell the story somewhere else, I'll tell it here.
A friend gave me a Cabela's flyer with some Cabela's scopes on sale, so I decided to see what they had to offer. I was looking for a 22WMR with BDC for a new AR upper. One was advertised for $69.00. As it turned out, they had only one left, I was told. It was an unsealed box, and looked like it had been gone into. I looked at the scope and it seemed to appear like a normal quality scope and had the ticks for different distances below the cross hairs. I looked through the enclosed booklet and did not find any information regarding the sight in distance or what the ticks represented. Very Poor (Poor Cabela's design and management. They never find or admit to their mistakes.)booklet design and lacking the most important information, needed to properly use the scope. There was no warranty card enclosed either. The counter clerk told me I didn't need that information, and that I should just sight it in at fifty yards. Where does it say that I said? It could also be sighted in at 100 yards as well I mentioned, but regardless there was no info available as to what should be done. He said I didn't need it, again. I told him he didn't know what he was talking about, and he got red in the face, and I thought he was going to take a swing at me. And he didn't! You guys (Cabela's design and management) didn't etch the info. on the glass of the scope and it wasn't included with the scope in the booklet. I asked him and one or two others to see if they had some info. for the scope, and they looked around and found nothing. I blew about half an hour by now waiting. I took a look through another booklet someone produced and it had info. and data on every caliber scope except the one I was looking at, how about that? By this time I had talked to the two people mentioned earlier, and they were of no help either. Still, I was waiting for some info. and got nothing. It had now been over a hour and had nothing, so I gave up and was leaving the store
This was probably the second time someone approached me about getting a Cabela's card and I told them I wasn't interested as I had one before and got rid of it after having been treated bad by Cabela's online staff and being over charged on shipping on a couple of orders. But she was persistent, and kept trying, and she had a pretty good manor. I'd have to say she's probably one of your best sales people. I also had looked at some camo on my way out and asked her where some of the $25-$35 camo you advertised was located. She found it fast, where no one else had earlier when I asked an older woman who would only show me the $70-$80 stuff. We discussed the CC again and I asked if I could get one for my business and a personal one as well, she indicated yes. So I filled out two forms with one marked BUSINESS ACCOUNT with my business card attached and one for my own use. I had picked out some camo I was going to buy and she asked me if there was anything else I was interested in, and I explained the experience in the gun department. She said let's go back, and I told her I didn't' want to waste any more time. She persisted, and we went back and I looked at the scope again, and while I did she ran down the manager or someone else. A little while later a guy showed up and questioned me about the scope and I explained my experience and he disappeared for awhile and then went to a computer and worked there for awhile. By this time I had been in the store about two hours or more. When he got my attention, I looked at the computer and it was a picture of the scope sight with all the information. That's what people said didn't exist, and I told him it doesn't do me any good in the computer, so he printed out the scope data. What a job that was to buy a scope, and what a waste of time.
To make a longer story short, I only was able to get one card, as they told me I only made one application and there was no record of a business application. I know they lied about that in the club department when I went there to inquire about it, because there are several people that knew I filled out two forms including the good sales person. The sales person I should mention here is the one you're inquiring about above. Anyhow, when they told me that in the club dept. I told them here, take my personal card back.
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"Ordered a Fish N Mate Original with the Orange tires. April 2015. Cart Arrived quickly, one part had a defect. The issue was taken care of quickly, Could not be more happy. Will keep both Cabela's and Fish N Mate in mind for future needs and wants. "