"but fast delivery and good price was the pro "

"Bought a Pentax K-r from Camera Kings. The price was well below everyone else's, and the site said to call for expedited shipping for free. So I did. I placed the order: $589. I refused their idiotic hard sell of an "error free" SD card (for several times the price of a "normal" SD card and extended warranty and extra battery etc. etc. etc. Then at the end of the conversation I get hit with "so the total is $636" What? There's a 6% fee. Nobody told me that! "Well it's there on the website when you check out." "Yeah but your website said to call and place the order to get expedited shipping for free so I didn't check out on the website!" "Do you think you can get it cheaper somewhere else?" So I bought it; saved about $12 over Amazon.com. And it took several days longer to get here. If I'd been thinking I would have canceled and paid the $12 and gotten the camera from an honest and straightforward broker.

The camera came, it's just fine (but the box was for a slightly different model and obviously had been opened - there was no evidence that the camera had been handled or used at all), and I'm relieved. However I will not do business with these shmucks again."

"Just bought a Canon 60D from Camera Kings. I paid for overnight shipping but they sent it with 2nd day service. The customer service rep said they only use whatever delivery service would get the package to the buyer in the estimated delivery time that Camera Kings set. This means that if they say it'll take 2 to 3 days for delivery and you paid for overnight, Camera Kings will ship the package with 2-3 day service. They charged me for a service I didn't receive. While not a huge loss of money, I wouldn't trust them."

"This is the worst company to buy a camera from. They're customer service is the worst and they just try to sell you more if you try to return anything. If you order a dozen items and wanted to return or exchange just one item they make you mail back the entire order. You are better off ordering from b and h. It is not worth it just to save a few extra bucks. THEY ARE TERRIBLE!!!!

Not to mention they add shipping and insurance fees that do not show up on your order until you get the receipt in the box and they've already charged your card. "

"I a bought Canon 7D body from www.camerakings.com for $1329 on 2/10/11 at 5am. I entered my cc info and submitted the order for 1333.99 (4.99 shipping)

A ***-***-**** number called me at 12 noon, but I ignored the call. It was camerakings.com telling me to call them back to verify the web order. I did so. I verified my address and the camera. The rep tried to up sell me, but I stood firm with NO.

The total came to me as a surprise. 1329 for the body, 4.99 for the 4-7 day shipping, and a 79.74 processing fee. Totaling 1413.73. I politely balked at the 80.00 fee. The rep stated it was a common practice. I said I would call back at a later date.

I have since read reseller ratings and various forums about camerakings.com and the MANY other names associated with it.

I elected to cancel my order. The reason I gave, "Your company was not honest with it's pricing." The Reps. response, "Do you think you can find it cheaper than 1329?" The Rep. NEVER ANSWERED THE CHARGE OF DISHONESTY.

Even with the total of 1413 is cheaper than anybody else. My TRUST IN THIS COMPANY WAS VIOLATED.


Notes:

My account history on the site made no mention of the amount spent. Under the 'order detail' tab for my order was 'coming soon...'

The holding music seemed as if it was cut from another company. I made note of this before my problem arose.

The rep was up selling 1 hour and 2 hour batteries. He said nothing of the mAh rating or frame count.

Site never listed a physical address.

***-***-**** number. Not cool.

I praise a good company, and call out a shady company. My trust was broken, and I walked.

Here is the kicker! I ordered 3 items from bhphotovideo.com at the same time. B and H charged and shipped (free 3 day) by 3pm on the same day.


****************
Do you want your money going to a dishonest company?
****************"

"PLEASE READ: DO NOT BUY ANYTHING FROM THIS MERCHANT OVER THE PHONE.

I ordered my Canon Rebel T2i from CameraKings due to the great price ($100 cheaper than anywhere else). Everything went perfectly until I called to confirm my order to be shipped. The representative offered to include a high quality/speed SD card in the package. Being inexperienced (it was partly my mistake), I took the offer. When I received the order (fairly promptly), I looked up the SD card on Amazon.com and found it for about $80 cheaper. A little miffed at myself, I called CameraKings to see if I could return the SD card. They refused to return my SD card individually, EVEN THOUGH THE SD CARD HAD BEEN BILLED SEPARATELY. I was not about to send back the camera I had been waiting to get my hands on for 8 months. Ultimately, I had to settle for their attempt at 'customer satisfaction' by giving me a 3-year warranty (which covers NOTHING) and a $20 refund. Needless to say, I will NEVER buy anything from this merchant again.

Final Review

+
Great price on the camera. Easy processing and prompt shipping. Customer service was patient but their policies overshadow this.

-
Ordering anything from this merchant over the phone is folly. This is a rather sketchy establishment and I am amazed that the rest of my order turned out correctly. "

"Since the last year I purchased with CameraKings 3 times. I never had any big problems with them and all the products came intact, brand new, and no problems.

Always check the avaibility before buying trought the internet if you really need the item or can't wait too much time. In the past I had problems with them because in the website was available but when I call to confirm they told me to wait a couple days.

The Good:

- Prices: I was looking to get a Canon EOS 5D Mark II and they had for $2.044,00. And anywhere else was for $2.500. There is a lot of good deals.

The Bad:

- Shipping: really expensive compared to other websites and is not fast as BH or BestBuy. I don't feel condidence with the estimated delivery.

- Customer service: In the past was worst. Rude and always talking in the rush... they got better. But still a pain in the ass trying to sell you batteries, memory cards and warranty. If I say that I don't need or I don't want, that's it! Stop pushing. Stop asking what I'm gonna do with the cameras, if I'm gonna sell them or use, or give to somebody.

I'm gonna cancel my actual order because I was trying to use my international credit card and the lady at the billing departament was really impatient and rude. Come on I spent over 10k usd with you guys and still got treated as somebody else, and this was a $5k purchase. She should be more helpful. She couldn't confirm my items and tell me the difference between the shipping methods. Bad!

Maybe I will buy with them someday because of the price. But at this time Eletric Avenue gave way better customer service and similar price, so they got the sale. Btw they should improve the website. "

"Theft Kings

They have horrible customer service at Camera Kings; also, very tricky and fraudulent business. They will trick and lie to you. They will sell you equipment at double the market value. DON’T BUY HERE! DON’T BUY HERE!!

CameraKings should be called TheftKings
"

"Scam Artist! I bought a camera thru paypal and after a few days of no email confromation a salemens called me while I was driving down the road. He tried and tried to sell me a stupid 3rd party warranty (never). Then he went to upselling related items . I fell for the upgraded battery that would be half price with camera purchase. This made the good deal on camera go away and opened up my credit card to them abusing it . They then charged shipping (was suppose to be free) and a battery i could get anywhere for 25.00 they charged over 100.00 . They were suppose to send email of new pricing but instead just mailed the camera and battery with new invoice inside package . After many Rude telephone Idiots they gave me a coupon for 55.00 off the deal which made me only get burned for about 40.00 bucks. It was about a wash after threy said they would charge 15% restock fee. Run to bestbuy and pay retail...the stress of dealing with Scam heads like this makes a trip to retail seem painless."

"Sketchy service with great prices. I called in my order and ask right away if the item i was wanting was in stock(canon 7d). The seller Ronald Ex: 234 said infact it was, when infact it wasn't. So i placed my order over the phone with him on a Friday, he stated if would ship out on that Monday...Perfect!!!! so i thought. So Monday night comes and still no confirmation email Hmmmmm??? I call tuesday afternoon and a young man states it will ship right away so i said ok thats fine. Wednesday rolls around and still no Email confirmation, so i call again and talk to another gentleman who now states they over sold on those camers and they were not in stock but SHOULD be here in the near future. My theory is there great low prices draw you in, BUT if they cant up sale you in to buying there OVER PRICED accesories then they feed you a line of crap until you cancel the order.. So in my experiance in MY opinion i will never try them again and just stick with Bh photo :) Anyways if you do oder through them i hope you have better luck than myself...Personally i think it's a rip off "

"I just bought a Canon DSLR + several lenses from them. Terrible customer service!

1. SUPER pushy, rude people, ALWAYS in a hurry. I wasn't even allowed to finish my (short) sentences, I was always interrupted, assumptions were made about the order, lens type etc (let me talk, I know what I want!)

2. ZERO response to email. No response for over 4 days.

3. Phone operators will happily transfer you without courtesy (me: "Hi! I'm calling regarding my order #1234 for a DSLR and I was ..{BEEP -> Transferred!!}

4. After placing an order online, they wouldn't ship my order!! They wanted me to call them at extension 278. WTH? I've been able to buy much more expensive stuff online where the order initiation, completion and fulfilment is quick and snappy (and secure too).

5. I tried extension 278 three times but reached a voicemail all three times. Useless.

6. I guess my stuff might actually ship this time - we'll see how it shapes out.

I have no idea why something this simple needs to be this complicated and more importantly, inconvenient! These guys need an operations expert ... doesn't seem professionally managed."

"This was my first purchase from Camera Kings and would like to chare my experience.There is a lot of
negative feedback and I was very worried.I purchaced
a Canon 60D Body and reciefd camera US Model all the
Accessories and Canon Warrenty as there promised.
All the product arrived in new condition and very good Time. I used PayPal on the tranaction and got
exellend servis from them,only paid the advertised
price,no hassle to buy extras.I will buy from them
again.Have succfully registerd the camera with Canon
Iwould recommend Camera Kings.
Vielen Dank
Thank you Werner Kunz"

"I have purchased a canon EOS 7D.
I took the free delivery 7-10 days I recieved the camera with two days.
Awesome service, good price, great customer service.
I recomend this seller.
Eric"

"I ordered a canon 60D Friday afternoon online. Monday was a bank holiday and the item arrived Tuesday. That's without expedited shipping.

The camera is a US product - not grey market - and given I would have to pay tax in the store, it cost me 25% less thus saving 280$ - which I can later spend in a new lens. Everything was sealed and brand new.

I must have called 4 times to verify my order and product. Every time I was able to get through in 5min to a quite helpful staff. I even received a call on Sunday to tell me that my order was ready to ship.

The only sad thing in this review is the fact that I can't put more than 5 stars to counterbalance any moderate reviews this store might have received in the past."

"This was my second purchase from camerakings. The camera came as how I expected but they recently started to increase their prices which makes me think and search again when I decide to buy a camera again. Check other websites before buying them. Sometimes, there are better deals. But overall, my experience with camerakings is fine."