"Emailed customer service waiting for reply about status of shipment. USPS tracking says label created, USPS awaiting item. Currently 2 days overdue.
Item was eventually shipped. I received item 4 days later than originally promised. "
"Product arrived on time and was exactly what I ordered. Box was dented which also bent product. Was able to hammer out. Still fits great!"
"Needed three sewer roof vent caps. Price was good @ $2.18 each...shipping more than tripled the cost of the individual item purchase price.
Thankfully, they had them in stock and the total price was less than A-zon.
In general, I am happy with the purchase. Shipping was timely, as was delivery. Just baffling how expensive shipping was. The way of the world today I suspect. "
"Very nice cover with vents. Fit my 12' trailer perfect. Thanks!"
"It's just the right size that we were looking for. We could not find any doorknob style hardware for the RV but you had it and we received it in a timely manner "
"Update 9/23/24 - received replacement. They delivered to their word. Good deal. Shipping a part like this can be a challenge. Now we can get on with the job :)
Update 9/20- looks like they will send a replacement under warranty Stuck in shipping dept though for 2d’s. . Getting closer I hope. Job still not finished.
I ordered an 8’ angle trim. Shipped to me fedex in a substandard box. Arrived bent. Contacted Cust Ser and am filing a claim. Hopefully resolved soon. "
“Thank you for sharing your experience with us.
I'm sorry to hear that your hood arrived damaged. It's understandably frustrating to receive an item in less than perfect condition. Please know that we are diligently working on this damage claim and we will do all possible to have this resolved in timely manner.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was pretty sure the control board was defective as there was AC power to the control board but not to the heater contacts. It only took a few days to receive the new control board. I replaced the board and now the refrigerator works just fine. Thank you CamperID for being completely trustworthy."
"Items received on time, in good condition and are working well. Price was reasonable."
"I realized very soon after ordering that I purchased the wrong part. I contacted them via the online chat and received excellent service and a full refund without any hassle. I'll be ordering again...but hopefully the right part! Thank you for such wonderful customer service. "
"Extremely long delay in getting the shipment and then it was the wrong item.
It has taken up two hours of my time dealing with tracking it and then having to take the item to FedEx to have it shipped back.
Still don't have what I ordered and will still be weeks before I might get the correct item shipped.
Rediculous!"
“Thank you for sharing your experience with us.
We are sorry to hear the wrong product arrived. Please accept our sincere apologies for the inconvenience caused. The replacement order has already been processed. It is scheduled to be shipped out on 08/30/2024. You will get an email with the tracking number within 24 business hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Shopping was easy and shipment came super quick "
"Ordered because website stated shipping by FedEx. After placing order, shipping confirmation state’s shipping via USPS. Called and cancelled order. Still waiting for by refund (less Shipping $10). "
“Thank you for sharing your experience with us.
We are sorry to hear about the issue you've experienced with your order. Unfortunately, the order shipped before the cancellation was requested. According to USPS tracking details, the order was delivered to you on 8/02/2024. If you are not willing to keep the product, please reach out to our customer service and we will gladly process the return for full refund. We apologize for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have yet to receive any notification my item has been shipped even since I have called. It was suppose to have come last week. I am very disappointed."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. We have already reached out to the manufacturer regarding the status of your order. The update will be provided shortly. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Your listing has the wrong product listed under the correct number. Won’t use your site ever again"
“Thank you for sharing your experience with us.
I am sorry to hear about the issue with your order. The listing will be corrected shortly. Please accept our sincere apologies for any inconvenience caused. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"You had exactly what I needed, Thanks so much!"
A rep from CamperID.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
Please accept our sincere apologies for any inconvenience caused. From what we see, your order is in transit to you, it is scheduled to be delivered on 11/21.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you,
Consumer Relations”